Blizzard Entertainment Opiniones 

No customer service. No response. They don't care about your data.

Absolutely unreal customer service - in the worst way! I've been pestered and harassed over the last month to return an item which they delivered to me by accident when I had in fact ordered something else. I told them numerous times that I would return the item if they sent me a pre-paid label and they absolutely refused to do so, completely expecting me to return an item I DID NOT ORDER myself. I've yet to receive the item I actually ordered as well.

Their customer service team, and I quote, genuinely contacted me after two days to say "We're writing to ask if you've finally returned the item." ... Finally?? FINALLY?!

I've raised the complaint further now but never in my life have I experienced such horrendous customer service.

Just like the others here - this is one of the worst buying experiences I have had.

If you place an order you cannot cancel it like you can with other normal retailers. Support say "it is in our terms and conditions that orders CANNOT be cancelled" and they have to email their warehouse department which can take "two to three weeks to reply". So it is a roll of the dice if your order will be cancelled or not.

Each time you speak to an agent you will get a different reply. Even though I'm from the UK, an agent said I would have 20 euros deducted from my order if I refused delivery of my parcel when it arrived.

I have found support often try to blame you for the clear mismanagement of the business they work for. Even for pre-order items, it took me 5 different agents and attempts to find someone that was able to cancel it and get a refund initiated.

In short... don't fund this "business". They are essentially scammers. If you still wish to proceed, make sure you buy with a credit card so you can raise a dispute.

Worst COMPANY ever.....I paid for The War Within Collector edition August 08/04 , today is 09/03 its been a month and i still didn't received the game and THEY REFUSE TO RETURN MY MONEY or to send me replacemen. First the support was so arrogant to told me to contact Evri ( Delivery company) because from Blizzard part everything is ok but is not Evri told me that they never receive the game. Now i am waiting with days to get answer from the support and every time is "we work on the case".... The Support is beyond tragic. This is how blizzard value they customers.

Genuinely such bad customer support that they put me off of everything buying anything again.

I used to rave about Blizzard support. However, in recent years they have gotten so bad they truly do not care about their customers anymore.

I have just had trouble making a payment for a pretty large order as their page is acting up, the response is to "try again at a later time" and they immediately end chat.

Couldn't be arsed to help a customer.

1 star is too much for this horrible website.
Ordered the war within collectors edition, almost 300 euro's with the expansive shipping cost.
Missing the envelope with the code to play the game, wrote an email, got an automatic response, called 3 times in the last 3 week since this is going on, there is nothing they can do, they started an investigation that can take 90 days and another company does those, and a code would have to come from another company too, but they made sure every box was checked, but they told me another company packs the boxes, so how can you check them?
You pay so much money only to not being able to play the actual game. They don't give discount codes or compansation, so why they even have a "support' line is just useless.
Last time i ever orderd from here, incomplete product missing the most important part, terrible service, horrible structure relying on different company.

Reported I am missing a tail from a griffin statue that is part of the wow collectors edition. So far I have been asked to send photos to “prove” it hasn’t been shipped. Please tell me how photos of a now empty box and half assembled statue is going to prove anything??? I have paid £180 for this and the responses so far have been utterly pathetic. Asking for delivery notes and everything possible, rather than taking responsibility for a mistake that has clearly been made. Delivery notes are not provided as it is a courier delivery, the order number provided is more than enough information for you to find what information you need. It feels as though they are doing every delay tactic possible, rather than sending me what is missing. Utter rubbish and this will be the last time I ever order anything from this company

A recent purchase was delivered to the wrong house, was damaged and the delivery firm wouldn't re-deliver to the correct house. When trying to contact the Blizzard store for help i was met with more issues. The live chat agent was really slow and seemed to not want to bother with my issue. The same happened when trying to contact the phone support.
I was then asked to email...why? could the person on the phone not just take some details and handle my issue?
Terrible support from a supposedly large company

Quicte frankly diabolical service. i had a frostmounre rpelica on order for ages. it got shipped. but then never arrivied at the courier, After weeks of complaining i never got an awnser. Did a chargeback which they constested. I ofc won.

Skip forwards a few months the same issue with The war within collectors edition. starts to ship then just grinds to a halt. No replacemtn ofeerd untill an investigation which never happens.

Très bonne expérience. Commande passée le 22/06, envoyée le 26 et reçue ce jour le 28/06. Emballage correct, produits et boites les contenant (pour les collectionneurs) intactes. Je suis entièrement satisfait.

So, Blizzard took down their servers today for about five hours for maintenance. The Diablo 4 product was, if anything, more unstable after the maintenance than before. Waypoints disappear, connection is lost frequently, and gameplay is often stalled for seconds when the the servers can't update the client in near real-time (what are challenge using current technology - cough, cough). Absolutely incompetent engineering. They are more than willing to take our money, and then provide a crap product in return.

UNE CATASTROPHE A FUIR !!!! CE SONT DES INCAPABLES ! ILS SONT PAS CAPABLES DE LIVRER LE BON ARTICLE ET C'EST AU CLIENT DE SE DÉMERDER POUR RETOURNER L'ARTICLE ET LE RACHETER LE PRIX FORT + 2EME FOIS LES FRAIS DE PORT. A VOMIR UN SERVICE COMME CELUI-CI !

Worst customer service ever,still waiting for item not received and they still haven't refunded the £90.Never had such a bad experience.

Plat firma som ikke holder hvad de lover , bestille være som de træk penge fra med det samme men 1 mdr efter hverken set være eller svar på nogle mail

Les produits sont envoyés sans aucune protection, directement dans le carton, et forcément tout se balade et cogne dans tout les coins pendant le transport, à fuir le bilzzard gear europe !
Ils devraient prendre des cours d'emballage chez leurs concurrents...

Terrible service, ordered Helm of Domination, arrived quickly enough but unfortunately it arrived with damage too outer box packing, upon further inspection noticed damaged had gone through to items box inside. It's a £450 collectors piece so of course you want it to arrive in mint condition, not even opened box to check contents yet!
Contacted multiple times via chat to be told same thing "oh we can't deal with this via chat, we will need to transfer you to another department, they will contact you"
Have they contacted me??? Have they hell
Rang customer service number 1hr queue no answer so gave up, be warned for a company that is as big as they are you would expect excellent customer service
Absolute jokers

No problem very easy to order fast delivery

Can you give less than a 1 star rating?!?! Wish you could. Pre-ordered an item and it never shipped. Support emails I sent were either ignored or completely unhelpful. I would not recommend ordering from this site. It's a disgrace to the Blizzard name, if that's possible.

Ne respecte pas les délais d’envois. Très très amateurs.
7 articles envoyés dans 3 colis différents… Je n’ai pas encore reçu le dernier

Hi it’s me, joining the club of receiving DAMAGED items WITHOUT ANY REFUNDS! I just received my order of the “World of Warcraft Spectral Murloc Glow in the Dark Funko PoP” from the EU Blizzard Gear store.

Both the inside of the Funko Pop box as the plastic holder of the pop are completely damaged, in such a way that it seems like the Funko Pop has already been out of its box before. The Funko Pop itself also has some damages on it.
As for fellow Funko collectors, I don't have to explain that the value largely depends on the quality of its box. The state that I’ve received this pop in, makes it worth ABSOLUTELY NOTHING.

So, I filled in a complaint and attached 4 detailed pictures as proof, and didn’t worry at all, as this seems to be a very legit reason to get a refund.. you would think. Instead of an apology, a return on their costs and a new item to be shipped, they literally asked me 11 (!) points of additional information/proof, including a digital copy of my personal identification (???!!), and other personal details they could’ve easily find within my account.

They know very well that customers won’t agree with this so called “procedure”, and that this will cause people to cancel the return process. Perhaps it’s their intention to disencourage our returns in any way to begin with.

This “customer service” is an ABSOLUTE DISGRACE for Blizzard’s name. Would definitely NOT!!! recommend to buy here, eventhough their exclusives are only offered here.