Blizzard Entertainment Opiniones 

A fuir absolument !

J’ai acheté une édition collector de Dragonflight beaucoup plus cher que les précédentes versions car c’est devenu une exclusivité de ce site…

Le produit est arrivé sans presque aucune protection et évidemment il est abîmé de partout.

Après avoir contacté le sav on m’a proposé un remboursement à hauteur de 30% que j’ai accepté puis silence radio…

Après les avoir relancé maintenant il refuse !
Je n’ai jamais vu un SAV aussi déplorable à ce niveau là c’est purement de l’arnaque !!!

I would say they have horrible customer service, but I'm not sure they even have any. I managed to talk to a real person on the phone only to be told the US help staff is only there 9am-5pm, which is not listed anywhere on their website. Again, with live chat, was told the same thing. They tout 24/7 customer service but clearly not. I sent an email with absolutely 0 response. I was on hold on the phone for close to an hour. I sat waiting for a representative in live chat for hours. I waited 12 days for an order to ship, and it has been stuck in limbo for another 12 days as "label created" I have requested a chargeback with my credit card company as I don't see myself receiving this item at all. I've bought from the gear store before so I didn't think much of it, but since they moved to this new company I would NEVER buy from them again. Highly suggest NOT using their store to anyone. It's not worth the risk.

Colis reçu endommagé car extrêmement mauvais choix de conteneur (une simple enveloppe en plastique) suivi du pire support client que j'ai vu de ma vie...
Délais interminables, absence complète de réponse, ... J'ai du les recontacter par 4 fois par le biais du chat pour que mon dossier avance... et il n'est toujours pas résolu à l'heure actuelle. Cela fait plus d'un mois...

I spent 200$ there in August, it's now mid December and nothing has been delivered. Worse, I've sent multiple requests and complaints and still 0 answer to this day...This is theft.

Gosh! I wish I read Trustpilot before ordering: I preordered a T-shirt (order BLF24262). They sent it to me through UPS, who delivered it to someone else in another town. When it was done, I received a mail with a button "if you didn't receive your package, click here."

This gave me an email address to whom I wrote. No answer. I wrote again a week later, no answer. I went to the website, found the formular and explained, and I got the answer saying:

=== CUT ===
Dear Customer,

Thanks for contacting us,

You have to contact to UPS, and tell them that the order delivered It should not be delivered to another address, theyc have made a mistake and must deliver it to their delivery address
=== CUT ===

I've answered to them it is not my job, but theirs (and beside, the law in this country, like in most european countries is that if you receive something you didn't order you are entitled to keep it, so not even UPS can do anything about it)...

Well... No answer!

Be sure to use PayPal if available so you can start a dispute and get your money back. Otherwise, you're screwed.

Absolutely appalling service. Ordered an item on pre order, waited 15 days after the date it was released. Emailed repeatedly, told on chat they will respond heard nothing. Now 12 days before Xmas they say they don’t have it. Thieves for taking money when they can’t even be bothered to either send it or let their customers know. No apology. Horrendous. Do not order from them

Terrible service. New company is worse than the last. Spent 2 hours trying to contact them via chat. They kept responding someone will be with you in a moment. I then called, spent 1 hour being in que 1. Don't buy anything from them. Be aware!

I ordered a T-shirt from this site. My money was taken immediately and a couple of days later the product arrived. It had no tag, the image on the T-shirt was far smaller than what was advertised and the image itself was degraded, smudged, had missing elements and on some parts there were holes where you could see the fabric.

I wrote about a return. I received their confirmation email that was followed by a week silence. I replied a couple of times asking for an update and still no response. Finally I used the live chat function on the site and somehow got to arrange, that if I send them photos of the product and the packaging they will send me a pre-paid label, which supposedly would not require me to pay for shipping, but I was not given any further information what to do with it upon writing a follow up email, because it was ignored.

I decided to use the live chat feature of the site again, explained them my issue and asked:
When will the label arrive? What am I supposed to do with it? Will I be notified when it gets shipped? How about when it arrives? Will it be at a personal address or at an office? How big is it and will it fit trough a mail slot?
I was left alone for about 5 minutes then the person on the other end said "please hold" and ended the conversation. A couple of minutes later I received an email from a person, whose email address ended with shop.realmadrid.com, nothing to do with blizzard, who replied to the my previous emails saying that they have notified the logistics department about the return label.

It is my honest opinion, that no one who values their money or is a fan of a single of their games should buy from this site. They will get your money, ship you a falsely advertised and damaged product and when you ask for a refund will ignore you and stall your times, so they won't be forced to give you the refund.
I will continue to ask for a refund, because for such a low-quality product it was very expensive. Hopefully they won't stall and lie to me and actually give me the refund.

I placed an order four weeks ago. The money was taken immediately, but my order has yet to process or ship. I have attempted to contact their customer service six times since then, most recently to cancel my order and get a refund. They have never, not once, ever responded to me. It is very difficult to get them on the phone, and when I finally did get through to a representative, they had no idea what was going on on any level. They promised that I'd receive an email following up about my order within 24 hours. That was over two weeks ago.

I have reported them to the Federal Trade Commission for fraud and I encourage anyone experiencing this same treatment to do the same. If they're having trouble handling orders they could at the very least communicate this, or communicate ANYTHING to their customers, not just ignore them completely.

This has to be the worst customer service I've ever experienced.
When asking a question in chat, I get unrelated answers in broken English. Also, when continuing conversations via e-mail and asking for an update on the matter, I get a duplicate copy-paste response or no response at all for weeks.

A few years ago I have ordered some merch and it did not came in time and even that i had to pay some extra money because of the delivery from another counter even they included taxes in price for shipping. Now we have ordered two collector’s editions for new WOW expansion and one book. The book come early but it was horribly damaged and no collectors editions. Thw support is so horrible and i wont buy anything else because of this experince. Thanks Blizz

What an absolute garbage customer service.

I ordered a DF collectors box and it was delivered much earlier than expected. I thought “awesome!”, but then realized the box contained no game key. And THEN noticed my order is stuck on “unfulfilled” so no return possible yet.

I have been trying to get hold of someone on all platforms (which seem inactive since January) for a week now, no luck. It’s like they don’t exist.

Bonjour, grand fan de wow et acheteur, depuis le lancement, des éditions collector, je me suis resigné à acheté sur le site "gear blizzard", la dernière en date, et bien passez votre chemin!! aucun respect pour l'acheteur, on achète un produit "de collection" avec un prix conséquent et on vous l'envoie dans une simple enveloppe plastique avec un pseudo papier bulle, résultat des courses, boite avec les angles enfoncés, les bords pliés!! terriblement déçu!!
A ce prix et à la vue de la rareté du produit je m'imaginais un bon carton bien rembourré, bah non ca coute trop chers….
Il est loin le temps où on pouvait se procurer son édition collector à la Fnac du coin et pour 2 fois moins chers pour le même service…
Pour la crédibilité de mon avis, je tiens à préciser que j'ai toutes les preuves/photos pour le prouver et je suis un joueur depuis la beta.
Avec ce genre de comportement de la part de Blizzard je dois reconnaitre que la passion s'estompe...

They shipped my $150 collectors edition box with LITERALLY NO PROTECTION. They used a VERY thin cardboard box and my Collectors Edition arrived damaged.

Impossible de retourner un article (T-shirt) acheté sur le site : le formulaire de retour est introuvable sur le site et le mail de contact indiqué ne répond pas. Belle arnaque !!

I ordered the collectors edition of new Dragonflight expansion, had to order through these cowboys as they have, in their infinite wisdom, stopped allowing the sale of this item through a competent company like Amazon. Item had bubble wrap around item but then placed in a box far too large for the item so it got smashed around in transit to me. It's a cardboard collectors edition, so imagine the condition when I opened it.
Contacted their "support" team who said my only option is to return for a refund and place another order. I was also told they can't guarantee that I will get another copy as they have limited stock. So I might want to keep it..... At this point I just thought this is a joke. £130 item that is damaged but yeah, just keep it as we might run out??!! Unbelievable attitude. I have ordered a replacement, this one hopefully will turn up in one piece.
Joke of a customer care team on chat, they take forever to answer because they are handling multiple chats and have zero control over anything so might as well not exist. If I could avoid using this waste of space company I would, but sadly they have made it impossible not.
Avoid if you can. If the item you want is sold elsewhere go there.

Worst support I have ever experienced can't even change a phone number on a order that isn't even sent when every other site almost can

This is the worst shop I have ever ordered at. You can’t change your order and once you send the stuff back to them, refunds are taking months without any reasonable answer from the support team and after multiple emails. You won’t get your money back through them. I am trying dispute with my bank, but I am afraid the money are lost in a blackhole forever.

Again, like with many others, the worst customer service experience I've ever had to deal with. Ordered 2 canvases and only 1 arrived, multiple emails and support tickets left completely ignored, multiple phone calls to support left unanswered. Now having to go through my bank to claim the money back. Won't ever be using the gear shop again no matter the item.

Quick update Jan 2023 - Thankfully bank fully refunded the order. Since the refund blizzard have tried 4 times to take money from my account with no communication to me, only finding out about this when the bank refused the withdrawal and updated me.

Still by far the most horrendous shopping experience I've ever had.