Blizzard Entertainment Opiniones 

Haven't got my order yet, Contacted Blizzard several times and they responded saying they're working on the issue. not sure if delivery suppose to take more then 2 months when is advertised should be delivery within a week and on website status of my order showing fulfilled.

*AVOID* - I never usually write reviews but this company is a absolute joke and are practising ILLEGALLY. I received items spending £250 ish and they were not as described. The pictures of the item they had on their website was different from what I received. (The site said a game was included and it wasn't!).

Anyway you would think they would offer a label for return but they didn't and said I had to ship out and they would re-fund me afterwards for shipping costs.

It has been 2 months and although they refunded me for the return of items, they still haven't refunded me for the postage I paid. I have a email of them advising to provide bank info so I could get paid back and now they saying they cant refund me the shipping costs???????

Its like the person who responding doesn't remember or read the whole email chain.

Furthermore inline with Consumer Rights Act 2015 this is illegal.

UK Public General Acts2015 c. 15PART 1CHAPTER 2What statutory rights are...Section 11 > Goods to be as described

I have bought tots of items from them, I already knew that their customer service is a joke. They havent refund me £200 from a delivery that I never received because EVRI returned it to them after one... failed attempt... I had to re order the items. one month later still zero refund from the returned items and my 2nd order still unfulfilled and now the items have been sold out.. it takes ages for them to reply and when they do they are full of blunt excuses... I end up getting the items from ebay for the same price... so yeh just go and dispute them with your bank. they will never refund you by themselves...

J'ai précommander mon edition collector de WoW Dragonflight, et comme pour beaucoup la commande est arrivé abimer, ca fait depuis ce jour que j'essaie d'avoir mon geste commerciale dû (d'apres les annonces de blizzard a ce sujet), et personne ne me recontact jamais, aujourd'hui est au moins la 6 eme fois que je les contacts pour ce probleme, et chaque fois on m'as dit d'etre patient et d'attendre que le service concerné me recontact.... et aujourd'hui on me dit que c'est trop tard pour ouvrir un ticket pour cette commande....

C'est au delà du foutage de tronche a ce niveau là....

Absolutely shocking customer service. Would not reply to my inquiries for an update on a lead time for delivery of my not-dispatched item. When I then requested to cancel, they then replied refusing to cancel, saying that I could return my call order for a refund. My undispatched, undelivered order. I got the same response after a new and escalated ticket. I’m well within my legal rights to cancel an order that has not been processed or dispatched. Had to pursue a chargeback with my bank, which went through immediately when I showed them to refusal of cancellation. I would never order from the Blizzard gear store again. The actual worst customer service I’ve ever dealt with.

Terrible customer service, as a UK customer it takes days to get hold of anyone just to get blunt unhelpful replies. UK contact number on the site calls the US customer service who refuse to help or advise how to get in contact with the UK team and then hang up while you’re on hold. My preorder was delayed by months with little to no updates only after the original arrival date had passed. My order of over £1,000 has now been finally sent using Evri(Hermes) as the carrier that I previously contacted to request they used one of their other listed carriers while offering to pay extra to do so, unsurprisingly I’ve had three “delays” and it’s supposedly been sat at the depot that I’ve been unable to contact any service for and am not allowed to collect from. Every step of this process has been painful and unpleasant, and I haven’t even received my order yet…

Crap service, ordered something on the 17th of November 2022 - after 5 months of radio silence (where I thought this was just awaiting pre-order) I reached out to find out that they have no intention of fulfilling the order and the item I bought is not/ is no longer for sale

Blizzard would have held onto my money had I not reached out to them, fairly unapologetic when confronted about it

Cheaping out on the packaging of a collectible copy of wow:Dragonflight resulted in it arriving with damages.

Customer service initially were apologetic and offered an exchange of the item or 30% discount on the order.
-only to turn 180 and basically tell me that the damage, in their opinion, was insignificant when I took them up on the offer. (Know your key demographic, Guys...)

I'd love to avoid this store like the Corona, but Blizz' apparently does not give a fk anymore and choses to only sell their collectible items through this store.

0/10 Won't recommend.

I had ordered from the Blizzard store in the past a few years ago, but it looks like the entire store has been outsourced from Blizzard's control since then.

I placed an order for a WoW t-shirt a few weeks ago, and when I opened the package it was a completely different shirt. The tag on the shirt said it was supposed to be the WoW ducks shirt, but it was some kind of shirt with soldiers with skull masks on tarot carts (not even remotely the product ordered).

I tried contacting customer service through the chat and couldn't get any response for about 3+ hours. I tried calling and sat on hold for over 30 minutes before giving up. I have submitted a ticket through the contact form and not heard back, and have tried multiple times to use the chat. The few times I managed to talk to a human they said I had contacted the "EUR" chat even though I am located in Canada and the order itself was shipped to a US address.

I am currently trying to use the chat through a VPN in the US to see if that helps me get through to the appropriate chat. I tried reaching out to Blizzard support directly and they told me that I had to go through the Gear Store contact as Blizzard has no control over the Gear Store.

I am really struggling with how to get a resolution on this issue. I am afraid to do a credit card chargeback at this point as I am worried this will lead to my account being completely banned from all Blizzard games in the future which would be worse than being out the $30 I spent on the shirt.

I am completely disgusted at how bad this customer service is. Blizzard should read these reviews and recognize that the Gear Store provider is providing a completely inappropriate level of service to Blizzard customers and is inadvertently tarnishing the entire brand. I just wanted a silly duck t-shirt - not a kafkaesque customer service nightmare.

The package said it came from Legends Global Merchandise so my next course of action will be to start calling this company to see if I can get anywhere.

Avoid the Gear Store at all costs.

My order never arrived, I had to chase them so many times and never really got an answer that helped me or was useful in any way. The EU customer service is usually not available or you wait forever, the US customer services can't help you and so you end up wasting an awful long time for nothing. The order never arrived and in the end was cancelled because it was "out of stock". Apparently that takes them 2 months to find out. Then first they said it couldn't be reimbursed, so we had to chase them over the refund about 4 times. Save yourself the time and effort and buy somewhere else.

I have ordered 2x hoodies and a t-shirt in august 2022. Everything seemed fine, I have ordered in the past and never had any issues.
To shorten this experience: to this day, I have not recieved my order or a refund. The package was never out for delievery, it was immediately send back. In september I was nearly chatting every day with customer service and getting very frustated. Allegedly the order was re-sent in october- but is still lost. I will never order something EVER AGAIN.

Commande effectuer en octobre pour Noël.
2 pulls overwatch 2 pre commande . Ceux ci afficher envoie au 11 novembre donc parfait sauf que la date n'a fais que changer ensuite. En contactant le service client il me donne une date en janvier alors que sur le site une autre est afficher. Demande de remboursement qui n'a jamais donner suite. Un deuxième contact pour ce service client nul et qui visiblement n'aiment pas travailler disant "oui le remboursement est en cours on vous envoie la confirmation " sauf qu'il n'y a jamais eu de confirmation ni remboursement. Nous avons déménager et devinez ce qui vient d'arriver dans la boîte aux lettres ou nous ne sommes donc plu ?
OK les jeux sont bien mais leur site est à fuir !!

As other customer already mentioned, I also ordered the DF collectors edition and received a damaged item. Trying to get an replacement in this case is impossible, the Blizzard Gear support always will answer with this text:

"We have reviewed your case with the Quality team, and since the damage was very minor and we do not have more stock for a replacement, we are unable to offer any alternative to your product at this time. We are working hard to review all packaging and shipping processes so that this type of situation does not happen again, but sometimes the physical state of the orders is beyond our control (customs, airports,...)."

Shipping is clearly the responsibility of the merchant, especially when the packaging is extremely bad and cheap for a high quality product as a collectos edition.

Since Blizzard Gear is refusing a replacement I made a chargeback and now waiting for a return label, but when asking for it, I only get the reply above

Ordered a 1 shirt for christmas. Was charged almost a month ago and nothing has shipped with no communication from this business. DO NOT SUPPORT BLIZZARD GEAR STORE!!!!!!

this business WILL eventually run themselves into the ground.

Ordered a sweatshirt for my grandson in November for Christmas. It still hasn’t come and it’s December 30. No communication whatsoever from them. Horrible customer service.

They're a complete disaster.

I pre-ordered the collectors edition of Dragonflight and it's been a nightmare. I recieved it in a plastic bag shipped internationally in November. Made my first complaint in early November, no response till December.

They initially agreed to send a replacement and fully admitted fault. But just before Christmas, they flipped on that and are trying to say the damage was beyond their control! I'm absolutely livid, it was not beyond your control that you sent an expensive product in a plastic bag instead of a box, the whole situation is moronic and exhausting.

I've had to buy a digital copy of the game because they told me the code would be cancelled, and now I'm still here fighting. This is exhausting.

I really wanted to buy some gifts this year and have been afraid to buy from them during this experience.

Still horrific! I have been using blizzard products and merch since my older kids now on their 30s were teens I recently purchased a product for Christmas and spent the same amount of money on next day shipping finally received it 4 days later and have been emailing and auto botting trying to get a response for a refund on the ridiculous amount of shipping paid and receiving it 4 days later still no answer from anyone this is horrible customer service and a total rip off nothing has changed in years.

Blizzard gear store has terrible customer service response times and an archaic return/cancellation/refund policy. Doesn’t make sense. Again the blizzard gear store is terrible, assumed since it was blizzard it be pretty good…should have read the reviews. Will never buy from gear store again.

Absolutely horrible. Ordered World of Warcraft dragonflight collectors edition in german which arrived damaged, so I asked for a refund. After 14 days of calling and emailing them I have always been told to wait for an email response.

I Also made another order for the same item in english 12 days ago. It has not arrived and I did not even get an email about when it would arrive. (I have also been told to wait for an email by the customer support.

100% do not reccommend shopping on this site.

Absolutely the worst experience in my life! Waiting over a month for delivery, contacted customer support 3 times, no one even to want to help me. Never again!