Blizzard Entertainment Opiniones 

Order BLS1394

Ordered a Lich King statue from them and my overzealous credit card company blocked payment as they flagged it as suspicious. Immediately got it released. Contacted Blizzard and they said they couldn't take the payment the order was cancelled and I would need to order it again which I did. Next thing I know they have taken payment for both. Immediately contact them to cancel and refund the 1st order.

What ensues is 3 weeks of them messing me around constantly telling me they will urgently cancel the order and refund me (which doesnt happen) with them frequently not replying or replying with vague messages. Their telephone team cant do anything but take messages. The webchat people are extremely vague, will change their narrative at the drop of a hat and don't seem to have a clue what's going on or how to get anything done.

3 weeks after me telling them to cancel and refund the first order both orders turn up on my door. I contact them and as per their returns policy request a prepaid return label. This starts another nearly 3 week of the same ordeal of constantly being told they will send one to me and then nothing with frequent meaningless replies where they clearly don't even read your messages properly.

Eventually got the return label and the refund but all in all had to contact them between 20-30 times to sort out what should have been just cancelling an order. Raised a complaint with them about this and they never got back to me

Commande passé sur "l'ancienne" boutique, et depuis plus de nouvelles ! ma commande je peux me la mettre ou je pense, sans aucun mail d'annulation ou d’excuse. Je remercie blizzard d’aller toujours plus loin dans la médiocrité quel que soit le domaine abordé, bravo.

Preordered an item and they then told me it was out of stock and asked me if I wanted to cancel. I told them to cancel and bought it off Amazon same day, arrived next day. Three days later they told me actually it wasn't out of stock and they were sending it me now but I could return it. Unable to use their online portal to return it. They resorted to asking me to mail it to them directly with a hand written cover note. Disputing through Paypal.

In regards to order 21-6950-1973 which I’m pretty sure I order on the 25th of November or so and was allegedly shipped by landmark global and was supposed to get here by the 10th of December I have not yet received my items and the tracking provided does not seem to work for me. I also was not able to find customer support page so I don’t know how to find out what happened to my items

Ordered Lilith statue more than 6 months ago with 15% discount. Today I received an email from them saying that they don't have enough stock and will need to cancel my order. This is just not acceptable from such a big brand. Just hope there are no issues with my refund.

Do not even bother buying something from Blizzard...is a ripoff 100%. They are not even saying on the website which materials are the items made. I've got a damaged sh1ty overwatch jacket (the Hanzo/Genji one) for which I've paid a premium price of 120$ only to find out that is made of 100% polyester. I've contacted the support address for more clarification and they offered a 10% discount. Now I need to pay another 6.5 quids for a refund but now I know I'll never buy anything from blizzard again. PREMIUM PRICES FOR CHINESE QUALITY

Service après vente affreux.
J’ai payé avec PayPal, il m’a compté l’adresse PayPal pour l’expédition
Après 1 semaine à me battre avec eux par mail et appels téléphoniques ( impossible d’avoir un service français soit dit en passant ), plus aucune réponse de leur part et ils refusent de changer l’adresse de ma commande.
J’ai ouvert un litige PayPal afin d’être remboursée
Un conseil commandez sur des sites revendeurs et pas le site officiel, en plus d’avoir une boîte qui est entrain de couler, blizzard nous confirme bien son incompétence sur tout les points.

Remboursement difficile (toujours en cours) et facturation de frais de dossiers lors d'annulation de commande.
Je ne pensais pas ça de la boutique. J'ai du annuler deux commandes. Une n'a pas été remboursée dans l'intégralité avec une facturation de frais de dossier (ce qui est illégal). L'autre n'est toujours pas remboursée, cela fait plus de deux semaines...
Pas de réponses à mes mails, impossibilité d'avoir un service téléphonique en français (ou on me dit que le remboursement va venir), le tchat ne marche pas.
Bref si vous aimez les produits blizzard, privilégiez l'occasion ou le site US éventuellement mais certainement pas le site EU... Si je n'ai pas de changement d'ici quelques jours je compte déposer une plainte sur econsumer.gov.

Was missing a signed item from the Blizzard gear store,

Received exceptional help from Tyler at "Sports Memorabilia Support" who managed to contact the warehouse.

They are now shipping a new one over.

parce que je ne peux pas mettre zéro !!!
commande passée le 5/11/2020... je devais recevoir l'article le 18/12/2020... mail de Blizzard le 4 janvier m'informant que je recevrai la figurine en mars... nous sommes le 10 avril... toujours rien !!!! ne commandez surtout pas chez eux !

Item received quickly and packaged well very happy with purchase, one star removed due to the admin emails which seem a shambles, but overall very happy with purchase

Commande passée le 21/10/2020 sensé arriver largement avant Noël, ensuite pb dans les délais de livraison, livraison estimée pour le 28 décembre, fin décembre on m envoi un mail pour me dire qu'ils étaient en rupture de certains matériaux pour ma statuette illidan.. je l'ai reçu mi janvier soit presque 3 mois après, aucun geste commercial même pas un porte clef, bref grosse déception !!!

Absolutely terrible, when placing an order you are given a delivery date, after weeks pass and no delivery and tracking still saying 'being processed' I contacted live chat only to be told the item is on preorder and wont be available until over 2 months after order was placed as well as that the other item order will not be released until both are ready to be shipped. I asked why the dates provided were so conflicting only to be told the dates I was originally provided when ordering were from an automated email??? Customer service completely awful, and very misleading information.

Customer service department is a joke, disconnects webchat multiple times after half an hour of uploading photos and answering stupid questions. Was trying to explain I ordered 2 packs of 5 pins but only received 2 pins but multiple CS agents are unable to comprehend what the issue is. Luckily I used PayPal but will still take a month to run it through a dispute.

I asked a representative the exact measurements for a t-shirt and she didn't know exact measurements only approximations so I wound up ordering the wrong size. She acted like it was nothing to exchange for the right size. Now I went to return my item and it is asking for a $10 return fee.... So I ask customer service why are they advising easy returns when there is a fee? The representative just kept repeating there is a return fee, I am sorry. Worst customer service ever and worst policy ever. They don't care about their customers. They straight up just want your money. Never buying from them again. Go to Jinx store where returns are free.

My order arrived crushed, had to send photos and then would have had to send it back at my own expense if I wanted to return it. They may have refunded postage if they deemed it damaged enough. Instead was offered a mighty 15% discount (£3) and, two months later, and in two attempts with multiple more emails they have so have so far refunded £2.61. Avoid this store, customer responses are smug and useless and it takes weeks to get anything done and then they do it wrong. Hopeless.

Well packaged and nice items, love them a lot. Would love to see more Patchimari items!

Overall my experience with Blizzard gear has been good. Most of my items have arrived in perfect condition (the ones that ones didn't were dealt with promptly) as they have been packaged with care. Happy customer. Thank you for such detailed statues!

Figurine commandée le 08/09/2018. Jamais reçue. Pas d'avis de passage ou quoi que ce soit.
J'ai contacté le service client par le tchat pour avoir quelqu'un en direct, et la personne avec qui j'ai échangé m'a dit qu'elle allait chercher où en était le colis et revenir vers moi. Je l'attends toujours, ou plus vraiment en fait.
Un nouveau contact, avec un conseillé plus avisé je crois, il me conseille cette fois de faire une demande de réexpédition.
Cela se terminera par un remboursement, à défaut d'une livraison effective c'est déjà ça.
Quand on paye pour des frais de livraison on s'attend quand même au minimum à ce que le produit fasse le trajet.

Edit: today most of my order got cancelled after a month. All items with the biggest discount have been cancelled. I call that false advertising and a proper scam: you buy extra more expensive item with your cheap item and get reimbursed the cheap item but you still pay for the expensive one that you might have not bought if it wouldn’t be for the first discounts.
And to top it all the uncancelled items haven’t been shipped yet! (1 months to check their stock and cancel half of the order and still no shipping!)

Old review: Ordered on the 23/11 (black Friday is meant to buy Xmas gifts) we are now the 20/12 and still no news about the delivery! You contact the support and they are not able to give you any news about your order or giving you an estimate time.