General RV Center Opiniones 

We researched used and new 5th wheels. We found a 2 year new late model at General RV Ocala end of Nov 2023. Drove 3 hours to look at it. Basically, nice unit--fit us just right--but lots of manufacturing really, "shoddy work" by Keystone/Dutchman. The sales guy was OK; no pressure. Sales management team was pleasant. We agreed to purchase if defects were addressed. Then I did extensive research on General's reviews at this location; some were great, some terrible. We returned two weeks later finalize the deal and to pick it up, but the work was not completed to our satisfaction. We then did a detailed inspection and made a list with their team. Derek Crisp promised to get all issues taken care of. NOTE: I am VERY familiar with RV manufacturing industry, recently in Elkhart visiting many RV manufacturers on business trip. Supply chain/parts and workmanship with SOME of the mass manufacturers is poor to barely acceptable. From December to March General RV team kept us posted, many parts were not readily available (common problem). We wanted it "right" not "fast" and expressed our patience. Unit arrived end of March delivered to us 3 hours away; their offer to deliver. General RV team did an excellent job of correcting some really bad (completely unfinished) manufacturing work. Price was exceptional and we are happy with the unit. I will be burning up the phone with Keystone on warranty extension for a unit I paid for but could not use for 5 months and discuss quality of workmanship. The vast majority of these issues was not under the control of General RV and are common problems in the current RV industry. Be reasonable but be educated and know where the problems are.

I would give zero stars if it was possible ,General RV Ocala has had my unit for over five months and have made every excuse known to man why it’s not done. Several times now they have told me all the warranty work was done, when I go and look at the unit nothing has been done. I have reached out to customercare generalrv.com and also Keystone the manufacturer, and still nothing has been done. Garry Martin and Shane Riley can not tell the truth!

-10 stars - DO NOT BUY FROM THEM OR TAKE IT THERE FOR SERVICE ---- TERRIBLE......their staff doesn't know anything about RV's, their service advisors are paper pushers that are anything from "service-oriented" and they never complete the work fully. We bought a new unit in October 2022 -- I have been back SO many times for them to "document" issues and then "submit for warranty work" and then finally to "get it fixed"......they are so disorganized and literally the management folks hide when customers come in the door and have a complaint. THOR and other brands should be ashamed to even have their name on their brands. And not just me....as I sit around for hours waiting for 10-minutes fixes to be made I talk to the other customers waiting -- everyone has had the same experience since the day they opened. they have now held my RV hostage waiting to get it "in-bay" for the last 14 weeks......Terrible.....just Terrible.....no return calls, no return emails, new services advisors every few weeks....BEWARE !!!!!

I’m giving 5 stars for Chad Fuss it took a little then I thought it should have but that was fine he kept me well informed on the progress he he took care of my issues Thanks Ralph Greenwood

Bought $200,000 Super C from Gen RV of Ocala in August 2023. It is now January 2024 and we have not had a single day of usage. All these reviews are too kind. This company is sick from the top down with no moral compass. You must be a great liar to even work there. One time they kept the RV for 40 days to do 3 hours of work (none required parts). 1 hour was to change two fuses.

At some point, this company needs to be denied RV's to sale from manufactuers. Gen RV is greatly harming all makers of RV's. Please avoid Gen RV's poison.

Purchased a 400k Diesel pusher from the Utah online department. Very helpful staff from the start to the end. They picked me up from the Airport without me having to take an Uber. They did give me the option to call me an uber and they would reimburse me.
The walk thru on my motorhome was very informative and they did it on my terms not rushing me. Hafin in the Finance department beat my local credit unions rate plus made it easy to close.
I guess they sell 2000 RV's a year per the sales manager, so I expected to be rushed thru the process so they can push people thru however it was the opposite! Very easy good process. I wanted to write this review because the happy people never do.

Buyer beware I bought a new fifth wheel in Dec. 2021 and general rv installed a 3rd ac in the garage of the fifth wheel , 2 1/2 years later and my roof by the a/c they install had soft spots. Did not have anything or anywhere else on my roof that had any issue. Went to General rv and spoke to Chris Dietrich about my issue. He refused any help because I had it fixed by an outside source because everyone I talked to said don't take it there for repairs because of the poor reviews and service. Even the service mgr. with Grand Design recommended Campers World ilo General Rv Orange Park. I didn't ask him to pay for the complete repair but to just participate in the cost because of there poor installation which caused a premature failure on my roof. I would say there are better dealers out there that would take responsibility for their poor workmanship. Do your homework because apparently, I did not. Second rate dealer in my opinion.

Minus 100 is more accurate! From the day we purchased it we have been lied to! We waited 7 hours for delivery which never came so we had to get a hotel room! When we did get it 11/20/22 we noticed our sink wasn’t glued to the counter we had to put boards under it so it didn’t fall completely off! We called for an appointment had to wait until 1/26/23. Were told parts were ordered, new counter & sink but 6 months later they were still saying they weren’t in! Then we’re told oh sorry they weren’t ordered. Now there’s water damage to sink base and the counter is swollen! Then in May we discovered our roof was rotten when we were having routine maintenance done on the A/Cs! We came in to talk about getting it in for repairs and our service advisor told us to put a branch through it and claim it on our insurance it’d be easier!!! Telling us to commit insurance fraud! I lost it and called corporate. We dropped it off 8/1/23 we had a list of 22 items that were broken or missing all under warranty. One job has been done but nothing else has been. They are trying to pass the old sink and countertop off as fixed and they just siliconed the swollen area! I hired a lawyer! I’m so sick of the lies and run around & the horrible people! Do not buy from here! Run away!!!!!

If I could give General RV of Orange Park, FL no stars or a 1/2 star, at best, I would. However, to leave reviews consumers are forced to select at least one star.
DO NOT, I repeat, DO NOT do business with this company. Once they sell you an RV and you need lots of service work done (because they sold you a lemon), good luck on getting scheduled, the work being completed on time, AND all the problems fixed properly. They are in the business to sell RVs and do not stand behind what they sell. Thor Motor Coach being the worst.

Do not under any circumstance do business with GENERAL RV CENTER, you will regret it the way I am regretting it everyday since I put down a deposit on a motorhome. I visited the Hershey RV show in September and decided to purchase a Class C motorhome. I was asked to put down a $2000 deposit Non Refundable on this motorhome and bring the balance in when it was picked up. Well when the finance person I was dealing with came out with the contract there was almost $20,000 of add On's that they tacked on to the price. They had in the contract extended warranties, tire protection, protection for the coating on the motorhome ,$3500 to deliver the motorhome from where it was made and $3500 to prep it. $7000 total for shipping and preparation, what a joke. There were also add Ons like roadside assistance, everything they could throw in they did. All the extra's they put in the contract ate up the $20,000 I was going to put down as a down payment. And prior to them writing up the contract I told this finance person I didn't want any extended warranties or paint protection or tire warranties, but when he came back they were all there. I went round and round with them for days, getting them to remove these extras and lower the shipping and prep costs, which they did not. After dealing with them about the contract I decided I wasn't going to buy the R/V. Now I am in a credit card dispute with General R/V, trying to get my deposit back. I am fighting them through my bank and General R/V says that the deposit was non refundable, first of all the application for financing they put through to a bank did not go through, I was turned down for the loan. I expected to deal with a honest company , my experience was a disaster. Can you imagine how many people put down deposits and don't get financing? Well General RV keeps your money anyway, so you are screwed either way. Take my advice and buy somewhere else, I since purchased a RV from another dealer and gave them $2000, refundable, and when I told the finance person at this dealership about my experience with General RV he said it was all BS, they didn't lose a single penny on me, because they sold the RV to the next person in line. Nightmare , Beware . All they wanted was your money. The people in the finance tent there were from Michigan I understand. A travelling boiler room operation in my opinion. Lesson learned, do your homework and check out the company you plan on doing business with, I wish I did. Retired US Navy Chief Petty Officer, Disabled Vietnam Veteran

Had to give general rv a one star just to write this, pathetic.
So after hours Im searching coaches, the only way to get detailed info on it is to submit email address and phone number. At 0600 my phone starts going insane with email alerts and text messages from Lily Gonzales. I call thinking I will get the information that I was looking for, like always, no one gives you a direct phone number, once she is on the phone I tell her my name and she is clueless as to who I am, go figure. One question was what happens to the coaches that are not sold in that particular year, “Oh that never happens, all units are sold and there is none left, this is the last unit like this”.
I am a 100% disabled veteran, that served this country and protected the very freedoms that you are using to Lie to me, I just wish I could have protected your freedoms the way you respect and treat veterans.
General RV could not give me a free and clear couch unless there was another coach dealership across the street so the tile could be walked over and traded on the spot.
Take your chances if they will lie to Disabled Veterans how do you think they will treat you and what will they tell you.
You have been forewarned

I purchased a fifth wheel back in April of this year from General RV. I’ve had nothing but problems since they sold me this unit I don’t appreciate any of their business. They are useless to me and what I really want is them to replace me with another camper at this point. I wouldn’t recommend anybody purchasing anything from them.!

GENERAL RV - ORANGE PARK, FL
2023 Thor Delano-Mercedes bought brand new on April 29, 2023 this is the list of things wrong with this brand new vehicle when I got it home the same day and they knew a week in advance of these issues:
The left side Recliner would not close without being forced with a great deal of effort and when I say effort I mean slamming both my legs downward as hard as I could before it closed. - The Ladder was not lined up with holes for over cab bed. - The drawer at floor when you step up into bedroom, there was no latch and would come open very easily. - The Battery cover at the entry step, the lock was screwed up, looks like it wasn't locking correctly. - Auto Adjustable Levelers was broken. - Squeaky Floor - Beeping or error with the passenger side seatbelt goes off while driving down road. -The TVRemote had rust all in it when I checked the batteries. - Part missing on the exterior.
Didn't move the RV until 5/20/2023 where I found out the following: Auto Adjustable Levelers broken, wouldn't even turn on. - Major Water leak in rear bedroom, came thru lights from roof.
They had my vehicle from 5/26/2023 to 9/15/2023, 111 Days. I got my vehicle returned to me with the gas tank on Reserve (totally empty) and Theatre seats still broken now one sits up father than the other and doesn't go back all the way like other seat. - Never received Pictures from scans that show there is not mold from the leak in the roof, my guess is it showed mold and they are refusing to give me the pictures that prove it. - The removed the Pole for one of the tables and have not returned that which I can't use the table with out that piece. - Stains from leak on the 2 twin beds which should have been replaced. - The part that was missing on the exterior side, looks like it will fall off, not installed correctly. - New issue: GFI outlet in the Bathroom started popping won't reset. The issues don't seem to be stopping for this RV.
I am now on my 3rd email to them about what was still wrong when it was returned Sept. 15th and NO ONE has bothered to reply or schedule to fix these issues. It is without a doubt, I say don't walk.. RUN from this Company. At this point I just want everything fixed so I can use the RV, as of now I have owned it for 6 months and can't use it at all. Mr. Chris Dietrich the General Manager of General RV has yet to return a call or email from all of this as he said he would. I am frustrated, very disappointed, and need answers now. How can you ever run a business this way. Please don't answer saying we have a lot of happy customers, because what I say to that is for every one happy there is 5 that are not... I have put in a call to Wixom, Michigan which is supposed to be the Main HQ for General RV, awaiting a call or email as of today. I understand this GRV is owned by a family named Baidas, well I hope Mr. Robert Baidas reads this and does something to help me.

I have copies of all emails, photos and videos to back all of this up.

Disgusted in St. Augustine,
Shelley K Belloit 11/1/2023

It's sad that you got to have at least one star in order to even say anything on this s*** hole worst thing ever called my lawyer today this is not the first time they've been sued they do people dirty all the time I bought a 30,000 trailer from there haven't been camping once it leaks lights are out but all kinds of warranties and everything they won't honor nothing I'm going to go park it in their parking lot and a banded it and I'm going to call the bank wait first thing I'm doing is calling the lawyer if any of you need a lawyer I have one that has dealt with this before from general RV I have a lawyer that has dealt with general RV before if anybody needs their number

THE WORSE RV LIARS ANYWHERE IN THE WORLD. Last week I bought a $400,000 diesel RV from these fools. I paid a $10,000 non-refundable deposit and signed the paperwork via Docu-Sign listing the new 23' Entegra Cornerstone I bought. My conversation with the online person and then her sales manager took a few hours to complete the deal. They told me to book my flight to Chicago and pick up within 7 days. I booked a flight with United and when I was about to redeem a CD to pay for it, I got a call saying they made a mistake and it was really $600,000. They asked me if I wanted to pay $200,000 more? I should have known what kind of a place this was when the first thing the sales manager said to me when he called, was "How about Ceramic Coating"? That was a big red flag because Ceramic Coating is a big scam. THANKS FOR THE GREAT SERVICE GENERAL RV CENTER !!

We bought a brand new 2023 Tiffin Allegro Open Road 36U on November 30, 2022. I should have known that General RV is a questionable dealership when the finance guy pushed the “magical paint coating” on me, I said “no” and when I showed up to pick the RV up, it was done anyway and $7K added to the invoice. He claimed I said I wanted it. I clearly told him in the phone I did not. He said too late, it’s done. I should have walked. Stupid of me.

It gets much, much worse. The walk through produced a punch list with half a dozen small items but they couldn’t get me back in for 4 months to fix them. Should have walked then as well. Stupid me.

Then I get home and within a week, the inverter fails (on a brand new rig!). General RV has no advice. I call Tiffin many, many times and finally find an electrician that walks me through it and confirms, bad inverter.

On our first (and still only camping trip (8 months after purchase) the defective Lippert jack legs broke. One snapped off, and the other stuck in the dirt. I spent the weekend trying to fix it as General RV and Tiffin neither offered a morsel of help.

I dropped it off on 4/2/23 for the warranty repairs and the two new major problems. That was 3.5 months ago. It’s still not repaired.

At first, they forgot they had it. Yes, the first idiot service “concierge”, Richard, that I had forgot it was there. Then when I called raising hell, he called me back 2 days later to tell me it was ready for pickup. Two days after that, as I was about to do the 5 hour drive to pick it up, he lives a voice mail saying the parts on still on order. Huh? I call Richard, the “concierge”, and he didn’t remember talking to me 2 days earlier. That was May.

Now two months later, I learn that the jacks were not ordered from Lippert until 7/12, more than 14 weeks after the RV was dropped off. The other parts also didn’t get ordered for months.

This dealer is the worst. DO NOT BUY FROM THEM. DO NOT GET YOUR RV SERVICED BY THEM. A clueless company that does not care about their customers.

There service department is the worst, the service manager doesn't return calls have left 5 messages and 2 emails with no response due to a major issue with RV. There service and communication is the worst!! Nobody takes responsibility they pond it off to someone else and nothing gets done. There VIP tags should stand for "Very irritated Patron" they know nothing about there product sad when the customer knows more and has to educate them. Just bad business. No one there can make a decision. Having serious issues with RV and they don't want to help you. Everyone in service waiting room is irritated with them. Just tired that we can't get things fixed because they don't return calls or emails. They don't care about the customers. They are nice to you when you buy, but after that it's all down hill. There service department is the worst around and can't even complete a job correctly. There word means nothing, they always have excuses. This place is very poorly run and managed.

We stopped there this morning to get two tires on our camper replaced. It took 4.5 hours, and cost us over $1000. Never again! Completely overcharged us and took forever!

ABSOLUTELY THE WORST! We ordered a NEW 2022 model travel trailer, straight from the factory with the Virginia location in Oct 2021. We were not new to camping, but we were new to this ‘stealership’. Upon receipt of the ‘NEW’ TT the fireplace did not work = order the part. The bunkhouse fold-out couch did not have a back to it = order the part. The stovetop cover didn’t have screws - order the part. All fairly ‘minor’ issues so we thought, and all the parts were supposedly ordered in Oct 2021…
Our very first camping trip with this TT was not a successful one - we immediately had plumbing issues with a leaky shower and the slide seemed a little wonky. The slide was in the ‘out’ position during our walk-thru with the dealership, so we wouldn’t have known if anything was wrong with it with them.
After several failed attempts to contact GeneralRV - as they DO NOT ANSWER THEIR PHONES - I left several voicemails of which were never returned. On call attempt #1million__x__ I finally reached someone and was able to make 1 service appointment. This appointment was set for January 2022 of which ended badly with a cancellation on their end, due to the weather and interstate closure. We live 5hrs from the dealership, so we were appreciative of that cancellation and rescheduled that appt for their next “earliest” appt which wasn’t until June 2022 (keep in mind we purchased in Oct2021 with a 1yr warranty that we are now 8mo into…) They fixed the plumbing and stated the pipes “weren’t glued together from the factory”. I asked if they had fixed ALL the plumbing because if one wasn’t glued, then they all weren’t glued… “sure” was the response we received. The ordered parts were still not in “due to Covid” and would be mailed to us for installation once they were… not acceptible! So I made them swap our non-working fireplace for another unit that they had instock on their sales floor even though it was a different size - they were not happy with that, but they did it. I told them once our ordered unit arrived to them - they could keep it to replace the one they took off the sales floor - all agreed.
We discussed the electrical issues of the camper. I asked for a complete combover of our unit while it was still under warranty on purpose, and for them to fix anything that needed fixing right then and there! We discussed ALL the issues of this BRAND NEW camper with the manager, who ended up offering us a “buy out” that tured out to be a lie… all he was doing was tacking on the remaining balance to another unit of our choice as you would a normal trade in. ABSOLUTELY NOT! AND we are NOT ok with continuing to be their customer! We declined his offer as he was lying to us and not offering us what he should have been. Since this visit… we have not been able to get this dealership back on the phone. They have not answered any of the voicemails we have left. They have not answered any of the texts that we have sent - that we were told went straight to a computer screen, nor have they answered emails. We understand they did not build this unit, but they did sell this unit in the ‘lemon’ condition that it is in and we hold them responsible. We will continue to persue this further and will not be backing down until a complete buyout is performed.
So people of the camping world…
be prepared to see more 1star reviews on GeneralRV! And PLEASE do yourself a favor and do NOT waste your hard earned money on them!