Generation Electric Opiniones 

33
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

First time out pedal snapped in half - very cheap, second time out tyre split and other pedal cracked and snapped - contacted and they asked for photos ? Anyway on to next ride all going well parked u... Ver más

Valorada con 5 estrellas sobre 5

This was my first purchase of an ebike and it was easy to communicate with Generation Electric. Delivery was fast, and i love the bike 2.3 Avaris. An ebike is perfect for me as I'm currently unwell wi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We had a couple of problems. Firstly although, when we ordered the bike it said online it was in stock, we ended up waiting nearly 4 weeks for delivery which was a bit of a pain but the guys in custom... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service - my order of 2 Juicy electric bikes arrived really quickly (they are fab bikes btw) - all packaged well and easy to assemble. The seat colour was not as per the photo of th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

The one-stop online retailer for Electric Bikes and Electric Scooters. We aim to provide every customer with the best shopping experience by offering high quality products, outstanding customer support and free delivery on all purchases to UK mainland


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

33 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(33)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company despite bike issues

Despite having a couple of minor issues with the bike, I can't fault this company for sorting them. I'd certainly recommend them.

They were willing to pay for me to go to a local bike shop and get it resolved. If they don't answer the phone they call back quick. They processes the cycle to work order fast, sent me actual pictures of the bike before sale. Dispatched the bike very quick. Couldn't ask for more.

They deserve a good review.

12 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Took my order, didn't have stock

They took my order and my money, then waited a few days before letting me know they didn't have stock. They offered me the slightly cheaper less good model (which I didn't want). They did not offer any recompense for my time wasted. The refund took a long while to come in which further delayed me ordering from a different website.

I do now finally have my bike - thanks to ebikes.

28 de julio de 2022
Logotipo de Generation Electric

Respuesta de Generation Electric

Hi Amber, you raised the order on July 7th. We reached out July 10th after speaking with our supplier that unfortunately the bike was out of stock. We offered an alternative and responded to your query regarding a restock date of the bike. No further information was requested. You requested a refund on July 10th and this was processed straight away. As detailed on our website refunds usually take between 3-5 working days.

Valorada con 5 estrellas sobre 5

This bike is one of the better…

This bike is one of the better purchases I have made. It's fantastic and lives up to my expectations. The members of the company treat every buyer like a family member and that's great.

21 de julio de 2022
Valorada con 5 estrellas sobre 5

Steven was excellent

Steven was excellent. Nothing was to much trouble for him. Bike arrived earlier than expected. Very happy with service from start to finish. Ten out of ten

11 de mayo de 2022
Valorada con 5 estrellas sobre 5

A Satisfied Customer

I placed an order for 2 legend Siena bikes having spoken to Stephen for further information and about delivery times etc. I received an email update regarding the order and an email when my bikes were out for delivery and was able to track their progress with Parcelforce who delivered a few days ago. The bikes appear to be just what I wanted and I’m looking forward to using them. They are well built and I have found no problems since unpacking. The batteries are charged and one bike has been out for a test run. And it was great. Riding uphill, the assistance was noticeable and I cycled with ease (I am a pensioner) Downhill and on level ground, battery assistance wasn’t needed. The bikes are exactly as described and just what I wanted.

28 de abril de 2022
Valorada con 5 estrellas sobre 5

New wheels

Needed a lighter folding electric bike. This e bike does the job. Would have liked it to be a bit lighter but not at the expense of battery capacity. Being new the main joint is stiff for folding. Assembly was straight forward. Still getting use to riding it, would have liked the bike to have had a lower fixed gear ratio

3 de abril de 2022
Valorada con 5 estrellas sobre 5

Happy customer

Excellent communication from the company. Full details about the ebike the delivery etc. Even changed delivery to DPD so I could track the delivery. Would recommend especially when they gave me £250 discount!!!!

4 de marzo de 2022
Valorada con 1 estrellas sobre 5

My bike never reached its destination…

My bike never reached its destination in Glasgow, and was finally declared lost in transit (it wasn't the only one, I was told early on that it was lost and then told that actually that was another bike). Using Hermes, a very unreliable (but cheap) courier service, and then promising one to two days delivery is ill-advised.

16 de enero de 2022

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