Generator Guru - Parts & Spares Opiniones 

375
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Etter bestillingen følte jeg litt på at kanskje dette var spam, ikke klarte jeg å spore forsendelsen og leste litt negative omtaler på nettet. Der tok jeg feil! Pakken kom utrolig raskt etter bare 5-6... Ver más

Valorada con 5 estrellas sobre 5

excellent company thank you jo and Jane bought exhaust didn't fit emailed them was refunded good communication through the whole process will use every time thanks again

Valorada con 5 estrellas sobre 5

My 2008 era low noise 1000 Watt Craftsman generator has a great Mitsubishi engine, and needed an out-of-production replacement fuel line to replace the dry rotted one. And was giving significant fit... Ver más

Valorada con 5 estrellas sobre 5

I mailed Zac this morning over no power on my generator. He's already replied back with some super, detailed advice. I cannot fault this company and their service at all. Well done generator guru!

Información sobre la empresa

  1. Tienda de generadores

Escrito por la empresa

A family-owned Portable Generator Parts Specialists stocking parts for over 1000+ brands. We are always happy to help! ***IF YOU HAVE AN ISSUE, PLEASE CONTACT US VIA THE "NEED HELP" SECTION ON OUR WEBSITE BEFORE LEAVING A REVIEW. IT IS ONLY FAIR YOU GIVE US A CHANCE TO ADDRESS ANY ISSUES BEFORE AFFECTING OUR REPUTATION AND THE QUICKEST WAY TO GET ASSISTANCE FROM US.*** On our Need Help page we provide Order locating, Repair advice, Engineering Support and account queries. It is also possible to automatically stop orders that have not been shipped, report order errors or delays, and the opportunity to ask anything else you wish! Click the "Need help" link is at the bottom of every webpage. We got Free Repair Advice if you need a little help and have a free interactive repair guides to get you back up and running quickly. We have our own warehousing and ship regularly to USA, Canada, UK, Europe, Australia & NZ, the Caribbean and Worldwide, so you can get your Parts fast, and fix it fast! *PLEASE NOTE: We are a Family-run Specialists that operate "human" support MONDAY - FRIDAY only and may be closed for Bank Holidays. If you are unable to report the issues to our Automated System, and you opted to submit a support ticket outside of our open hours, we will respond on the next working day. We promise!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

375 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(375)

18 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

I know shipping is free

I know shipping is free, I don't know where it coming from cause I can not find a phone number to call you and that really is not good business!! and this is the only way I have found to get to you, and that is not good for business as well!!. I need my part, and yes I know you said it could be up to 12 days, nothing takes that long, but then I don't know where are, also not good for business.. I need my little part like yesterday, and please don't till I could have paid to have ship knowing it would closed as much as the part.

27 de agosto de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Dear Sir,

We have a link at the bottom of every webpage on our website to our help centre or to contact us. We also have instructions on our help for contacting us if your package has not arrived in the stated time.

Please contact us via the help centre and we would be happy to investigate where your order is and provide any info you require.

We look forward to hearing from you.

Kind regards
The Generator Guru Team

Valorada con 5 estrellas sobre 5

Best thing a company can do

Very good service I wish more companies would have something this to access I just don’t understand y they don’t thanks for all the help

25 de agosto de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

John,

*Blush* Thanks so much for your review. Really appreciate you taking the time to let us and other know your thoughts.

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

I recently had some carburetor problems…

I recently had some carburetor problems and They were with a quick response tryed to help me figure it out they are very nice people and I would highly recommend them

19 de agosto de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Warren,

So glad we could help. Thanks for taking the time to give us your feedback! If there is anything else we can help with, we are here for you. :)

Kind regards,
The Generator Guru Team

Valorada con 5 estrellas sobre 5

Good help

Excellent informative videos. First-class service, product and delivery. For anyone who needs help and support in the repair of equipment Recommended

12 de agosto de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Leon,

Thanks for taking the time and effort to allow us to bask in the spotlight! We really appreciate it and celebrated with coffee and a doughnuts! Back to work now, so we can help others. :)

Kind regards
The Generator Guru Team

Valorada con 5 estrellas sobre 5

Expert advice and a capacitor saved my generator!

Thanks for all of the help and expert advice! The capacitor I ordered arrived on time, fit like OEM parts and has my generator back in service once more! Thank you for your site, your instructional videos and expertise.

12 de julio de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Thanks for your time to help us spread the word! We are always happy to help and to give free repair advice if you need a little help. :)

Kind regards
The Generator Guru Team!

Valorada con 5 estrellas sobre 5

The carburettor for my Scorpion…

The carburettor for my Scorpion Generator was ordered online from New Zealand on 26/05/2022 from Generator Guru . The Order #1507367 was processed promptly and delivered . The Parts were received in my rural mailbox at Sandspit New Zealand on 15/06/2022. That's incredible efficiency and a high recommendation for future customers around the world.

17 de junio de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Murray,

That is great to hear! We always have a little worry when the address is so rural, and as such, means your generator is even more important to you! We are here for you whenever you need us.

Thanks for the feedback! Really appreciate it!

Kind regards,
The Generator Guru Team
:)

Valorada con 5 estrellas sobre 5

Engineering Support

Hi, I contacted Generator Guru after watching a couple of their YouTube videos - which I found very helpful. I was repairing a generator with suspected winding faults. After changing the capacitor I was still having issues, I sent my readings / test results etc to Generator Guru - who quickly replied with expert advice. The answer was first class and very professional - I would not hesitate to contact this company again and their help was much appreciated.
Thank you
Phil

2 de junio de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Thanks so much for your feedback! We really appreciate you taking the time to let us know how we are doing.

Kind regards
The Generator Guru Team

Valorada con 5 estrellas sobre 5

Wonderful people

28 de mayo de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Brandon,

Thanks so much for your feedback. Means the world to us! :)

Kind regards,
The Generator Guru Team

Valorada con 5 estrellas sobre 5

Faulty compression relief arm

Generator would not start due to sticking compression relief arm. They got back same day with all the advice needed to rebuild generator and set lash on valves. Thanks

6 de abril de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Gordon

So happy we could help! Appreciate you taking the time to let us and others know. Thanks!

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

The help was tremendous very clear and…

The help was tremendous very clear and precise.
Great people and they are so friendly.

3 de abril de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

C.R.

Thanks so much for your feedback! We are always happy to help with advice. We are aware that Generators can be a strange item to fix and really is not as simple as people think.

We feel our contribution to society and the environment is to help when we can. Great to hear it saved yet another Generator from being scrapped and that you are happy. It makes it all worth it to us!

Appreciate you taking the time to let us know.

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

They had the correct part for my 20…

They had the correct part for my 20 year old generator. Fit perfect, I can’t believe it. On top of that shipped to us and delivered as predicted in the 7 days. Can’t ask more than that!!

8 de marzo de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Appreciate you taking the time to give us feedback. Thanks!

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

We are using our generator to run out…

We are using our generator to run out camper on vacation. It is so easy to operate and runs our entire 34 foot camper.

7 de marzo de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Camper van + Power = Fun!

So glad we could help!

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

First Class

Excellent informative videos. First class service, product and delivery. For anyone in business or thinking of starting one, this is how it should be done. Thank you!

2 de marzo de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Steve,

Thank so much! We try our best. Appreciate you taking the time to know we are getting it right.

Thanks!

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 5 estrellas sobre 5

Excellent service from Generator Guru

I have ordered parts and also requested information from Generator Guru and I would not hesitate to recommend them. Very pleased indeed with their service.

21 de febrero de 2022
Opinión espontánea
Logotipo de Generator Guru - Parts & Spares

Respuesta de Generator Guru - Parts & Spares

Appreciate you taking the time to give us feedback. Thanks!

Kind regards
S. Beagley
Founder, Director and Engineer

Valorada con 4 estrellas sobre 5

Spares ordered

Ordered spares a couple of times, very pleased with them. Prompt delivery (a day early). Also required advice which was very helpful.
Generator guru staff very qefficient.

21 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chinese wiring ??

Hi to all out there needing advise or video tuition this was my first time using Generator Guru and to be honest didn't really expect them to answer my enquiry, but they did and very quickly indeed Joe sent me an e-mail the following day with a solution to my wiring problem. Cant thank Joe and all the team enough for their help and hopefully a good result in the fix. First rate service as of yet well done all.

11 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a slightly unusual requirement.

I had a slightly unusual requirement, but Rob London Willis patiently, persistently and professionally and he offered an unusual solution that was completely successful. I would recommend Generator- Guru to anyone needing help in this sphere.

7 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very positive experience with Generator Guru

Generator Guru could give lessons in Customer Care and how to run a business. I highly recommend them. Sales Manager Jane and Administration Manager Sarah, personally walked me via email through a return that was no fault of Generator Guru. Professional, proficient, helpful, knowledgeable, prompt, and pleasant. One of the best businesses I've dealt with.

25 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Generator Gurus know their stuff

Generator Gurus know their stuff. My request for technical help was met promptly and with sufficient details to provide the confidence on how to resolve my generator's issue. They will be my go source for information and parts. Your team is top notch.

20 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company and staff.

Ordered a capacitor recently and as always not been disappointed, I have been using Generator Guru for a good few years now and find them highly knowledgeable and helpful and usually able to provide parts I have required.
I am certainly missing the access to their telephone help service as I find my query can be dealt with much more easily than through the website. They certainly live up to their name.

14 de enero de 2022
Opinión espontánea

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