Etter bestillingen følte jeg litt på at kanskje dette var spam, ikke klarte jeg å spore forsendelsen og leste litt negative omtaler på nettet. Der tok jeg feil! Pakken kom utrolig raskt etter bare 5-6... Ver más
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Consulta las opiniones de los clientes
excellent company thank you jo and Jane bought exhaust didn't fit emailed them was refunded good communication through the whole process will use every time thanks again
My 2008 era low noise 1000 Watt Craftsman generator has a great Mitsubishi engine, and needed an out-of-production replacement fuel line to replace the dry rotted one. And was giving significant fit... Ver más
I mailed Zac this morning over no power on my generator. He's already replied back with some super, detailed advice. I cannot fault this company and their service at all. Well done generator guru!
Información sobre la empresa
Escrito por la empresa
A family-owned Portable Generator Parts Specialists stocking parts for over 1000+ brands. We are always happy to help! ***IF YOU HAVE AN ISSUE, PLEASE CONTACT US VIA THE "NEED HELP" SECTION ON OUR WEBSITE BEFORE LEAVING A REVIEW. IT IS ONLY FAIR YOU GIVE US A CHANCE TO ADDRESS ANY ISSUES BEFORE AFFECTING OUR REPUTATION AND THE QUICKEST WAY TO GET ASSISTANCE FROM US.*** On our Need Help page we provide Order locating, Repair advice, Engineering Support and account queries. It is also possible to automatically stop orders that have not been shipped, report order errors or delays, and the opportunity to ask anything else you wish! Click the "Need help" link is at the bottom of every webpage. We got Free Repair Advice if you need a little help and have a free interactive repair guides to get you back up and running quickly. We have our own warehousing and ship regularly to USA, Canada, UK, Europe, Australia & NZ, the Caribbean and Worldwide, so you can get your Parts fast, and fix it fast! *PLEASE NOTE: We are a Family-run Specialists that operate "human" support MONDAY - FRIDAY only and may be closed for Bank Holidays. If you are unable to report the issues to our Automated System, and you opted to submit a support ticket outside of our open hours, we will respond on the next working day. We promise!
Información de contacto
https://generatorguru.com/need-help/, https://generatorguru.com/need-help/, Reino Unido
- https://generatorguru.com/need-help/
- generatorguru.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I know shipping is free
I know shipping is free, I don't know where it coming from cause I can not find a phone number to call you and that really is not good business!! and this is the only way I have found to get to you, and that is not good for business as well!!. I need my part, and yes I know you said it could be up to 12 days, nothing takes that long, but then I don't know where are, also not good for business.. I need my little part like yesterday, and please don't till I could have paid to have ship knowing it would closed as much as the part.

Respuesta de Generator Guru - Parts & Spares
Best thing a company can do
Very good service I wish more companies would have something this to access I just don’t understand y they don’t thanks for all the help

Respuesta de Generator Guru - Parts & Spares
I recently had some carburetor problems…
I recently had some carburetor problems and They were with a quick response tryed to help me figure it out they are very nice people and I would highly recommend them

Respuesta de Generator Guru - Parts & Spares
Good help
Excellent informative videos. First-class service, product and delivery. For anyone who needs help and support in the repair of equipment Recommended

Respuesta de Generator Guru - Parts & Spares
Expert advice and a capacitor saved my generator!
Thanks for all of the help and expert advice! The capacitor I ordered arrived on time, fit like OEM parts and has my generator back in service once more! Thank you for your site, your instructional videos and expertise.

Respuesta de Generator Guru - Parts & Spares
The carburettor for my Scorpion…
The carburettor for my Scorpion Generator was ordered online from New Zealand on 26/05/2022 from Generator Guru . The Order #1507367 was processed promptly and delivered . The Parts were received in my rural mailbox at Sandspit New Zealand on 15/06/2022. That's incredible efficiency and a high recommendation for future customers around the world.

Respuesta de Generator Guru - Parts & Spares
Engineering Support
Hi, I contacted Generator Guru after watching a couple of their YouTube videos - which I found very helpful. I was repairing a generator with suspected winding faults. After changing the capacitor I was still having issues, I sent my readings / test results etc to Generator Guru - who quickly replied with expert advice. The answer was first class and very professional - I would not hesitate to contact this company again and their help was much appreciated.
Thank you
Phil

Respuesta de Generator Guru - Parts & Spares
Faulty compression relief arm
Generator would not start due to sticking compression relief arm. They got back same day with all the advice needed to rebuild generator and set lash on valves. Thanks

Respuesta de Generator Guru - Parts & Spares
The help was tremendous very clear and…
The help was tremendous very clear and precise.
Great people and they are so friendly.

Respuesta de Generator Guru - Parts & Spares
They had the correct part for my 20…
They had the correct part for my 20 year old generator. Fit perfect, I can’t believe it. On top of that shipped to us and delivered as predicted in the 7 days. Can’t ask more than that!!

Respuesta de Generator Guru - Parts & Spares
We are using our generator to run out…
We are using our generator to run out camper on vacation. It is so easy to operate and runs our entire 34 foot camper.

Respuesta de Generator Guru - Parts & Spares
First Class
Excellent informative videos. First class service, product and delivery. For anyone in business or thinking of starting one, this is how it should be done. Thank you!

Respuesta de Generator Guru - Parts & Spares
Excellent service from Generator Guru
I have ordered parts and also requested information from Generator Guru and I would not hesitate to recommend them. Very pleased indeed with their service.

Respuesta de Generator Guru - Parts & Spares
Spares ordered
Ordered spares a couple of times, very pleased with them. Prompt delivery (a day early). Also required advice which was very helpful.
Generator guru staff very qefficient.
Chinese wiring ??
Hi to all out there needing advise or video tuition this was my first time using Generator Guru and to be honest didn't really expect them to answer my enquiry, but they did and very quickly indeed Joe sent me an e-mail the following day with a solution to my wiring problem. Cant thank Joe and all the team enough for their help and hopefully a good result in the fix. First rate service as of yet well done all.
I had a slightly unusual requirement.
I had a slightly unusual requirement, but Rob London Willis patiently, persistently and professionally and he offered an unusual solution that was completely successful. I would recommend Generator- Guru to anyone needing help in this sphere.
Very positive experience with Generator Guru
Generator Guru could give lessons in Customer Care and how to run a business. I highly recommend them. Sales Manager Jane and Administration Manager Sarah, personally walked me via email through a return that was no fault of Generator Guru. Professional, proficient, helpful, knowledgeable, prompt, and pleasant. One of the best businesses I've dealt with.
Generator Gurus know their stuff
Generator Gurus know their stuff. My request for technical help was met promptly and with sufficient details to provide the confidence on how to resolve my generator's issue. They will be my go source for information and parts. Your team is top notch.
Excellent company and staff.
Ordered a capacitor recently and as always not been disappointed, I have been using Generator Guru for a good few years now and find them highly knowledgeable and helpful and usually able to provide parts I have required.
I am certainly missing the access to their telephone help service as I find my query can be dealt with much more easily than through the website. They certainly live up to their name.
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