German Engineering Car Sales  Opiniones 

Carlos is the real deal! full-time professional experience My family and I will unquestionably suggest!

Having bought a car with the standard 3-month warranty, I had the car checked by a genuine Mercedes garage and they found a few issues. I called German Engineering Car Sales before the warranty expired and they just didn't want to know! They have not even asked to see the car, but I did send them the report from Mercedes. They actually mistakenly thought I was trying to claim back the cost of having the report done, but we were happy to have this true independent review of the car. After many ignored emails, I have sent a letter and that has been ignored too.
Be VERY careful with the company. Their mechanics didn't even use the correct grease on the brake pads (This is a 1 spanner job on any Haynes manual!)

Ok im giving it a 5 star because for some reason all the 1 star review is hidden AVOID AVOID AVOID.. Fraudster SCAMMERS pliese read all 1star reviews

Avoid!!

Sold a car that had a mot failure not fixed, only to pass as an advisory on retest. Had to take to a garage to fix it!! Cost £40. GEC haverhill refused to fix even though they gave warranty. It gets worse though now the car needs a timing chain only 2 weeks out of the garage. I wish I had read the other reviews first but they were hard to come by with all the fake five star reviews this place has got. Funny how all the one star reviews say the same thing. Also tampered with the mileage on the car too!!

Firstly, one should always try to deal with a main dealer of any car marque, especially when buying a preowned vehicle. You will pay more, but in the long run, it is the safest, most cost effective way to buy a used vehicle, as the dealer has a reputation to uphold. Having stated this fact, if you decide to buy from an independent dealer, check very carefully the terms x conditions of the sale. These terms can be detrimental to you, if a problem arises. However, always remember that you are covered by the 2015 Consumer Rights Act. Another important factor is the distance from your home to a dealer’s location. A dealer many miles from your home could prove to be a barrier to getting a problem solved effectively and will certainly increase the effort involved and costs.
I recently purchased a vehicle from German Engineering. The vehicle was in very good cosmetic condition but didn’t have any service or MOT history, save for a recent MOT/Service document. That should have been cause for caution. However, enthusiasm got the better of me and after a test drive and general inspection I purchased the vehicle. Back home and a DVLA visit later, I was able to verify the MOT/ mileage details. Good news! But an inspection with a main dealer, revealed that the brake pads/discs were very worn and required replacement. A fairly expensive job!
Initial response from G.E. was cautious when I first made contact with them. But they did agree to inspect the vehicle and discuss the issue. That meant a long trek back to them. Fast forward to the inspection. The car was given a test by G.E. and they agreed that the brakes did if fact, require renewal. Once onboard with the issue and because I lived many miles away, G.E swung into immediate action, ordering parts x arranging their mechanics to standby. The result was that by the end of a very long day, not only had the worn parts been replaced by them, but also, a complete set of replacement tyres had been sourced and fitted at very fair cost to me! When I consider the current supply difficulties of obtaining almost anything in the UK their performance was remarkable.
All the staff at G.E. worked as a team to achieve this result, but special mention must be given to a man named Hawad.
Hawad was my contact person at G.E. and he delivered on everything he promised. A big thank you to him and the team. The true quality x integrity of a company is shown when and if a problem arises. In my case, this proved to be a positive experience.

Amazing service, very honest and kind guys - found me a great car and delivered on everything they said. Even delivered my car to my house. Special thanks to Howard and Carlos. Highly recommend.

Recently bought a van got delivered from 300 miles away very pleased it was lovely and clean van is fantastic if you ever have any problems you can ring them and they sort straight away I will be using them again thanks for a very good service also delivery driver very good too

Excellent service and i am very happy with my car, i will recommend them to everyone 5 star!

Very good service and thanks to Carlos for delivering our car.

Well where do I start.... They give it all the nicey, nice when you are buying, 3 months warranty, come back nearer the mot date and we will put a new one on for you, its just had a service (I have paperwork stating what they had apparently done) we will look after your locals blah blah blah then a totally different story once they have your money.
Unfortunately recently brought a van from them that we have had nothing but issues with since, buckle up its quite a long story.
Within a few days of purchasing we noticed a knocking coming from the front as well as pulling to the left, it would hunt and rev on when you took your foot off the accelerator, along with a few other issues none of the interior lights worked, the radio wouldn't keep a signal if you could get 1 to start with, Old sign writing visable down the sides where dirt had stuck to the glue residue and rip/hole in flooring that had been covered over with paper mats (we should have looked) all pretty minor niggles but when you have spent £6.5k on a vehicle you don't expect them.
So I gave them a call, from the off they was a bit off, demanding I drop the van in on the Saturday but I wasn't able too so I dropped it off on the Monday. They made a list of all my issues and I asked that they get the mot done at the same time (thought this will show up any issues) didn't hear from them till I called them on the Tuesday afternoon, was told we are waiting on parts, track rod ends once these are fitted we will take it for mot and get back to you, OK I thought brilliant hopefully sorted, finally get van back told everything on list is sorted and mot with No advisorys brilliant thanks
But No, still knocking when you go over a speed bump, interior lights not fixed (did them myself) the mats he said he would get to cover the floor never materialised, they didn't have time to sort the paint work (did this ourselves) radid what radio and was still hunting/revving at times.
Due to work commitments couldnt get it back there for a few weeks (I should have taken it straight back) so we checked the air filter it was disgusting (apparently changed on service 🤔) when I did take it back 5/6 weeks after buying it was told "oh no none of this is covered by warranty it's wear and tear" um you clearly state its a 3 month warranty "no 2 month engine and gear box only" fine look at the engine issue I will get the knocking looked at else where "we can look at knocking but we will charge you" No thanks will get my own mechanic to look at that.
So again no communication till I phone next day for update to which I'm told, we are waiting on parts will call when it's done, now this is where I'm very grateful for technology my phone records all my calls, no idea why it just does, when I got the call to say it was ready I asked what the issue had been, was told they had replaced an injector and would normally charge £120 for this but as I had brought it from them no charge.
Great awesome hopefully that's that sorted. Nope still hunt on occasions!!
So roll on 10 days and husband takes van to local garage that we trust to look for knocking I get a phone call at work telling me they have found the issue BOTH yes BOTH front suspension springs are snapped and the noise was the broken off bits rattling around when you hit a bump, now these bit have been rattling since we brought the van, you can tell by the ends they have been snapped for quite some time, was reliably informed there is no way it should have passed the mot!!
I call them again, get told the person I need to speak too isn't available and will call me back, 2 hrs later I call again, understandably I'm annoyed by now, explain about the springs and how it should never have passed an mot"wear and tear not our problem" OK so I will contact vosa and trading standards regarding this then "well we can do it for you but will charge, we have already done work on your van out of our good favor, we did your FUEL FILTER a few weeks ago" um no you told me you replaced an injector, "no fuel filter" no you definitely said injector, this went back and forth with him then acussing me of calling him a liar, well that's why I love technology, I told him my phone records all conversation and I would listen back to it once we had finished on the phone as he was calling me a liar, he said no you listen to it now and call me back, so I listened to it twice and called him back, quoted it to him word for word, "oh I don't know why I would have said injector when it was fuel filter, what would you like us to do ideally now, total 180 as I had proof of him lying" I want to to pay for the parts and I will get them fitted I didn't trust thier mechanics after this. Within mins money was in my account.
MOT WAS NOT DONE WHEN VAN PURCHASED BUT LATER, I DO NOT DRIVE 100 MILES A DAY I WORK 1 MILE FROM HOME IT'S A PERSONAL VAN NOT COMMERCIAL, HOW DID I CAUSE A SCENE I PHONED DIDN'T COME THERE YOU LIED AND GOT CAUGHT OUT !!!!!

Purchased a vehicle from GECS, customer service was exceptional and in all honesty was a little anxious about purchasing from a dealer as I’ve tended to purchase from private sellers. They were transparent and answered all my questions. The vehicle was in great condition, the mileage was almost to good to be true and would highly recommend these guys!!!

Fast becoming my regular for any car repairs. Bought a car previously from them and had a great service all the way through!
Have had to have many repairs on my current car and the guys at German Engineering car sales have been excellent and given me great deals.
Had work done today and Adam looked after me excellently, hope I wont need to go back soon but if I do I know I'll be in good hands.

I can’t believe this company is still trading yesterday we paid £99 reserve fee when we rang up to see what time we could come and see it I said someone has paid a fee over the phone can you find auto trader and they said they shouldn’t of happened the guy called Adam very abusive and rude you didn’t realise we were in the vehicle with a dash cam so we’ve got all his abuse on record although we like the car we now think we had a very very lucky escape we have written reviews on other sites and they replied like I thought they would with more lies and lies and other people review and have had the same problem we do pride ourselves being very lucky we could’ve lost thousands of pounds will see what their replies to this one but will take it with a pinch of salt

Professional and easy service. Bought a bmw for my younger sister. Car is in great condition smooth running. Recommend.

Don’t know where to start with this review because me and my family are genuinely so happy with the purchase. The customer service, the staff, the understanding they showed us was truly amazing our 2 hour journey there to view the car was worth it. We decided to buy it in the first few minutes of seeing the car. The advert of the car was done so well everything was just as it was written with the proof shown when we asked. Thank you to the staff specially brother Ali for being so polite and understanding towards us even with all our delays. Absolutely love the car not even a mark or scratch on the body. Great company, great people. Thank you once again!

Klaasno. Alles in Ordnung. Beruflich

Schönheit. Der Dienst ist beliebt. Ja, und ein gutes Niveau.

WORST COMPANY EVER - TERRIBLE FRAUDS - DO NOT BUY - BE AWARE OF FRAUDSTARS LIKE THIS - COMPLETE SCAM!!!

THEY SOLD ME A CAT D CAR AND IT HAD MULTIPLE AIR BAGS MISSING

TOOK NO RESPONSIBILITY - DO NOT ACCEPT TO REPAIR THE CAR OR BUY THE AIR BAGS

TAMPERED WITH THE ELECTRICS OF THE CAR TO MIMIC REAL AIRBAGS

AIRBAG LIGHT COMES ON AND THEY WANT TO DO NOTHING!!

BECAUSE FRAUDSTERS - HAVE BEEN REPORTED TO TRADING STANDARDS

REVIEW UPDATE - I have changed my review as this company is not interested once they have your money!! Had issues 2 months after buying the car & when I called, I was told it was wear & tear!! I've only done a few hundred miles since buying the car. He said I could bring the car in and they would look at it so I asked if I could take it in the weekend as having a major op next week & was told they had no mechanics. Explained I live 3 hours away & won't be able to drive for 6 weeks but not interested.

Asked about the price of a van and put in an offer via their contact email page... Just replied "No!" in the subject line. I really am in the market to buy a van and the offer I put in was up there, in line with one at an alternative dealer nearby, it was also the first offer. Their rudeness leaves a bad taste in wanting to deal with them again.

[Update], you can see their rudeness in their reply! what they seem to have forgot to mention is that I offered cash and ready to move, I will take their advice and look elsewhere, they also came back via email saying the "No!" email was not meant for me. their inconsistencies are worth avoiding.

Their reply of 19.8.21 @ 17:15 is here copied

"Reply from German Engineering Car Sales
9 minutes ago
Thank you for your feedback Richard Lambert- You forgot to mention that the price of the VAN is £6555 and your offer was £5500- If we wanted to sell the van for that price we would price it as that so no point wasting people's time. Please look at what you can afford and please do go to your local dealer and stop wasting our time.

Many Thanks,"

[Further Update], they changed their reply to add,

"This response is made due to the fact you left us a bad review. The only reason your angry because you was not entertained by your offer. "

I can assure you I'm not angry, just want to do business without unnecessary rudeness. I think the way they wrote the replies shows a lack of care and decent engagement. Defo' moving on from them....

One further update, a similar van with similar mileage was for sale at £4990 from a dealer in Hertfordshire, so my initial offer, for a first offer was not outrageous.. it seems now, this evening that they have resorted to sending me further abusive emails. Really avoid these people.

[Their original un-edited comments saved in my text above before their re-edit below]

(I found my van today at just above my asking price to these rude folks, so pretty happy, there are dealers that want to do business without the drama)