Gerrards Auction RoomsOpiniones 

212
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lovey experience today taking jewellery down to the local hotel. Met a lovely lady called Elizabeth and she made it so easy for me, I had taken jewellery down and was pleasantly surprised with what I... Ver más

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Valorada con 5 estrellas sobre 5

Received leaflet through door decided to go along to local venue close to me. Met Lizzy at Seamill Hydro. Seamill. She was friendly, knowledgeable and easy to talk to. Sold some jewellery and money w... Ver más

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Valorada con 5 estrellas sobre 5

I bought a print at auction which required delivery organised by Gerrards. They sent the item immediately, it arrived by UPS exactly on the date I requested as it was a birthday present which I neede... Ver más

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Valorada con 5 estrellas sobre 5

I had some old jewellery which lay in drawer for years when I received a leaflet through door about Gerrards auction rooms.. I went along and Elizabeth weighed everything I had brought.. she was lovel... Ver más

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Información sobre la empresa

  1. Casa de subastas
  2. Arte y antigüedades
  3. Comprador de joyas
  4. Servicios de subasta online

Escrito por la empresa

Auction Rooms, House Clearance & Jewellers


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

212 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(212)

64 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect packing.

I bought some ceramics in their last auction and they arrived as some of the best packed bits I've ever received. In fact they were so well wrapped, I had a struggle to get into them to start with.
First class service and I will be using the posting and packing service again, if I ever buy from them.

8 de septiembre de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Sir
Thank you for your review. We are very pleased you are happy with our service. We have our own in house packing service and do pride ourselves on offering a professional service. We are very grateful for your comments.
Kind Regards Lizzy Cole

Valorada con 5 estrellas sobre 5

Absolutely delighted with the service…

Absolutely delighted with the service provided by Gerrards Auction Rooms.
Great joy to be able to conduct my business in a straight forward hassle free manner.

25 de mayo de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your positive feedback. It is great to hear we are still doing a good job in these difficult times. Gerrards customer service team.

Valorada con 1 estrellas sobre 5

Photos 16, 19A, 160A. all show reversed images. It seems that someone has corrected a lot of others. So full marks for that. If they continue to show decent photos I'll try out their sales.

I've just looked at the Gerrards website. Why are they posting photos which are reverse images? How are you supposed to judge an item if half of the photos are useless? If that's the level of their expertise I shall give them a miss.

7 de mayo de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Ian,
Thank you for your comments. i can assure you we do not use reverse images in the main photograph. We do however, take photos of the same item from different angles to enable our buyers to view the whole piece on occasion. I'm sorry if you don't find this as helpful as our other buyers. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

would like to say a great friendly…

would like to say a great friendly people they went out of their way for me massive thumbs up
big yes to buying from them again
thanks team

2 de abril de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you Sean for your positive comments- really appreciate your feedback and we always do our best to ensure a friendly professional service, thanks again Liz

Valorada con 5 estrellas sobre 5

Top class service

I recently purchased an item from Gerrards Auction and found them a very professional and user friendly team. The item was packed superbly and arrived safe and sound.
I cannot recommend these people highly enough and will definitely be back.

2 de febrero de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Kev, Thank you for your lovely review. So glad your item arrived safely and you are pleased with it and our services. We look forward to doing business with you again soon. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

easy to contact

easy to contact - prompt to respond to enquiries - super fast and safe delivery - A+++

1 de febrero de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your positive review. It's always nice to hear we are offering great service in these challenging times. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

My first experience of buying online at auction

My first experience of buying online at auction. All very straightforward and worked well. The service following the auction was very prompt and the staff were very helpful with my 'newbie' questions. The goods arrived very quickly in perfect condition. No hesitation in recommending them.

28 de enero de 2021
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Sara, Thank you very much for your lovely review. I will pass your comments on to the team. It is good to hear we are still managing to do a great job whilst working in very difficult circumstances.
Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Great Auction House very polite staff

Great Auction House very polite hard working staff. Always have substantial lots for sale , Good Auctioneer and easy to follow very clear . The staff are always very helpful and help to carry your goods to vehicle if needed

The range of goods is suitable for all and well presented and described . Never failed to buy from Gerrards a smashing Auction house.
Thank you

23 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wish other auction houses (in the…

I wish other auction houses (in the main) would copy Gerrards business model. The experience was so much better - why? a) they don't overpack items saving on one's costs, b) do not pack in environmentally horrible styrofoam. It is seamless experience, by not outsourcing to a third party they can control matters better, saving on endless emails and delays. All of which matters. Auction houses have moved into a complete delivery situation not just the buying and selling model of old. Similar in other words to Amazon....

12 de octubre de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Mr Golding, Thank you very much for your very kind words. We do try our best to make your purchases go as smoothly as possible, it is always nice to hear when our customers appreciate this. Kind regards
Gerrards customer service team.

Valorada con 1 estrellas sobre 5

The item I bought was not what thet…

The item I bought was not what thet claimed. Refused a refund although they admitted to having described the item wrong.

13 de septiembre de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

We have contacted Mr Middleton directly and told him he can return this item for a full refund.

Valorada con 5 estrellas sobre 5

Top quality service from Gerrards auctions.

I had not previously bought from Gerrards but was impressed with the courtesy and efficiency of their communications and in-house delivery service which ensured I received my items promptly.
A pleasure to do business with them.

22 de agosto de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Dear Mr Franklin, Thank you very much for your very kind review. we very much appreciate your custom and hope to do business with you again in the future. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Always a good professional service

Always a good professional service, and treated our goods with respect, and also great prices, so yes were very pleased, and would highly recommend.

17 de julio de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your kind words. It's always nice to hear we are doing a good job! Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Buying from Gerrards Auction

Bought items from Gerrards several times with no issues very helpful staff and still has a low buyers premium compared to others.

12 de febrero de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you for taking the time to leave a review, I am pleased to hear you're happy with our services, and we hope to see you again soon. Kind regards, Gerrards Customer Service Team.

Valorada con 5 estrellas sobre 5

Bought some Jewellery last month before…

Bought some Jewellery last month before xmas and received it as soon as i paid for it and in plenty of time for xmas, so Appreciated the service you provided on getting my items sent out to me so promptly, thank you.

21 de enero de 2019
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your review. So pleased you are happy with your purchase and our prompt service.

Valorada con 5 estrellas sobre 5

Love this place

Love this place, its always warm and inviting, always a pleasure experience, had a lovely cup of tea and cake in the cafe, service was very good and nice and clean. I'd Recommend.

27 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gerrards Auction Rooms

Gerrards are a family orientated professional and friendly auction company. They keep you fully informed of proceedings before and after the auction . Included in the amenities is the cafeteria service.

16 de diciembre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

mislead and deceive the public by describing the item wrongly

I brought a ring in an auction online from
Gerrards Auction Rooms. Description said Ruby
and Natural white zircon ring. When I
received the ring found out by an expert it
was not ruby. I sent the ring back to the
auctioneer and told them it was not ruby,
which was accepted by the auctioneers and so
demand for a refund under the sale of goods
act and trade description act, the item must
match the accurate description satisfy the
quality and be fit for purpose. Auctioneers
being a registered auctioneer surely must not
mislead and deceive the public by describing
the item wrongly. The item in auctioneers
description has falsely been described. Ring
was never returned back nor refunded.

27 de octubre de 2018
Opinión espontánea

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