getinflow.io Opiniones 

110
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Same as many people have stated - I cancelled my subscription in the AM to then find an £89.99 charge on my account that afternoon. I have emailed three times and heard nothing. The app itself is un... Ver más

Valorada con 1 estrellas sobre 5

I'm pretty sure I cancelled my subscription but I noticed a payment go out of my PayPal account for something I didn't recognise and saw I the same payment go out last year. I don't think I've even u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This app has been a total game-changer for me. The combination of body doubling, insightful lessons, and AI suggestions has finally given me the structure I was missing. It doesn’t just help me get th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The modules were very helpful when I first started on Inflow. 4 years later I had no qualms when it was time to renew this June because of the Focus Rooms and Coworking sessions. The guides are all... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Programa de bienestar

Escrito por la empresa

Inflow is designed by people with ADHD, for people with ADHD. We’re not a glorified pomodoro timer or calendar. We’re a science-based digital program, here to help you manage your ADHD/ADD. Do you struggle with focus? Organization? Procrastination? What about attention, hyperactivity, and anxiety? Is your calendar, planner, habit tracker, or timer still not helping you organize or get things done? Is your to do list just not cutting it? Your ADHD/ADD diagnosis doesn’t have to hold you back. Inflow can help.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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2,8

Todas las opiniones

(110)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great app for getting me organised and…

Great app for getting me organised and has some great strategies for helping cope with ADHD. The customer service is exceptional. Dealt with my queries promptly.

15 de agosto de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thank you so much for your wonderful review Jayne! We’re thrilled to hear that Inflow has been helpful in getting you organized. It’s also great to know that our customer service team was able to help you.

Valorada con 5 estrellas sobre 5

Inflow was and still is great for me as…

Inflow was and still is great for me as it allowed me to understand my ADHD WITHOUT the need for medication. Its use of CBT (cognitive behavioural therapy) definitely makes it stand out from all the other wellness apps out there. Their coaching feature is also amazing as it gives you 1-1 access with a real qualified coach who helps you not only understand your ADHD but also holds you accountable and works with you through your goals. Only “downside” I would give it is the coaching aspect is only available Monday-Friday and the coaches sometimes go on leave for a week or so at a time. They also can take a good few hours to reply. So nothing is instant but still worth it. I’d definitely recommend buying the annual subscription as it amounts to just under £200. Whereas the monthly is around £40.

13 de agosto de 2024
Opinión espontánea
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Respuesta de getinflow.io

Hey Aarash, thanks so much for your kind words. Great to hear you're finding it so helpful. If you have any additional feedback, feel free to contact us at hello@getinflow.io!

Valorada con 1 estrellas sobre 5

Do not give them your payment…

Do not give them your payment information!

On July 31, I canceled my subscription before the trial period was over but was still charged $199. After emailing customer support, I was issued a refund.

It is now August 12 and Inflow has inexplicably reversed the refund and charged me $199 again!

I verified that my subscription was indeed cancelled by re-downloading the app and attempting to log in.

Since inflow doesn’t post a phone number, they are difficult to contact. Now I know why.

12 de agosto de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thank you for bringing this to our attention. We take all customer concerns seriously and want to assure you that we'll get to the bottom of this issue.

I've requested more information about your case via Trustpilot. In the meantime, please feel free to reach out to us directly at hello@getinflow.io with your account details and mention this review. Our team will investigate the matter thoroughly and work to resolve it as quickly as possible.

We appreciate your patience.

Valorada con 1 estrellas sobre 5

If the subscription had been monthly I…

If the subscription had been monthly I would have continued. But after reading recent reviews that there were problems with payment, I immediately closed the account.

20 de julio de 2024
Opinión espontánea
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Respuesta de getinflow.io

Hi Eva,

We're sorry to hear that you decided to close your account due to concerns about payment issues. We would like to assure you that we take these matters seriously and are committed to providing the best possible experience for our customers.

If you're interested in exploring a monthly subscription option or have any other questions or concerns, please don't hesitate to reach out to our support team at hello@getinflow.io. We would be more than happy to work with you to find a solution that meets your needs and help you get set up with a plan that works best for you.

Valorada con 5 estrellas sobre 5

Worth every penny

I have used this app and the body doubling every week for about a year now. The live body doubling events are great and help me to GET STUFF DONE! And also be in a safe community of friendly and encouraging people who understand all the struggles which come with being neurodivergent... The hosts Jennica & Callie are also amazing and make the space so much more personable and inviting to be in. It is so worth the yearly price and it has got me through my degree... I honestly don't think I would have done it otherwise!!! The learning modules are also good, I did many of them a while ago, so have typically forgotten a lot of the content, so will have to look through some of them again... but I know some of the tips have... literally... changed my life :) Not an exaggeration!!!! Very happy customer here :)

5 de julio de 2024
Opinión espontánea
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Respuesta de getinflow.io

Mimi - thank you for your incredible review and for being a dedicated user of our app for the past year! We're thrilled to hear that our coworking events have been so helpful in keeping you productive and focused, especially as you worked towards completing your degree.

Jennica, Callie, and the entire team work hard to create an inviting atmosphere, and it means a lot to receive such positive feedback.

Thank you again for sharing your experience and being part of our community!

Valorada con 5 estrellas sobre 5

I signed up for a free trial and I…

I signed up for a free trial and I really loved the app and the live events, but I couldn’t afford a subscription. I found out they offer a 50% off student discount so I signed up for that. I love the live events and recorded webinars. It is so nice to hear from educated people who really understand what people with ADHD go through and I am learning so much. Customer service is great. I forgot to cancel my free trial before I know about the discount, and they refunded me right away. They understand that people with ADHD forget to cancel things!

1 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

Your support and kind words mean a lot to us, and we're grateful to have you as a member of our community! Please don't hesitate to reach out if there's anything else we can do to improve your experience or if you have any suggestions for future content.

Valorada con 5 estrellas sobre 5

It was so nice to be in the company of…

It was so nice to be in the company of others with ADHD. It really helped me to focus on what I needed to do.

14 de junio de 2024
Opinión espontánea
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Respuesta de getinflow.io

We're so glad to hear that connecting with others in our ADHD community helped you focus on what's important to you. Thank you for sharing your experience with us. We look forward to continuing to support you!

Valorada con 5 estrellas sobre 5

Education, Community, Coaching

Great education, community and coaching. I have done a lot of research and tried a lot of things for ADHD but consistently for about two years now Inflow has made the biggest impact. I recommend it a lit.

6 de junio de 2024
Opinión espontánea
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Respuesta de getinflow.io

We're thrilled to hear Inflow has been so helpful for you. Thank you for sharing your story and recommending us :)

Valorada con 1 estrellas sobre 5

Waiting for a refund...

Waiting for a refund...
Same as many others... I cancelled my subscription in time, but they took my money anyway... Whereas I choose the mensual subscription In case I'd forgot to cancel(49,99€), they took me the annual subscription : 189€ !

Hope they will proceed to a refund quickly.

4 de junio de 2024
Opinión espontánea
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Respuesta de getinflow.io

We're sorry to hear about the issue with your subscription. To help us sort this out and process your refund, could you please send us the email address you used to sign up for Inflow? You can either share it via Trustpilot or drop us a line at hello@getinflow.io.

We'll look into this right away and make sure you receive your refund as soon as possible. Thanks for your patience

Valorada con 1 estrellas sobre 5

AWFUL DO NOT USE

AWFUL DO NOT USE! Had 4 appointments no-show or cancel on me in only 3 days, they also charged me twice for an initial appt (which I still haven't been able to have) and made me do the intake form twice after citing that as a reason for cancelling an appointment. There is also no one to call, and no one responds to service emails. I've never experienced such awful service.

31 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

EDIT: Unfortunately, we did not hear from you through Trustpilot but would still like to resolve this issue. Please contact us at clinicalops@getinflow.io so we can do this.

Hi John,

I'm really sorry to hear about your frustrating experience with our service. It's not the level of care and attention we aim to provide, and I completely understand your disappointment.
To help us investigate the situation further and make things right, we've requested some additional details from you via Trustpilot. If you could provide the information when you have a moment, we'll dive right in and work on resolving the issues you've encountered.

Valorada con 5 estrellas sobre 5

Amazing body doubling sessions

The live events (body doubling sessions called co-working and focus rooms) are amazing and have changed my life. They are more tailored to specific ADHD needs than any other virtual co-working service I've found (for example, you can come and go without scheduling in advance, it's a large group not 1:1 so no awkwardness, the facilitators have ADHD and they and peers put in relevant tips in the chat). They're a bit hidden in the app so it's unfortunate I think a lot of people trial the app but never find them. Also note that the free trial tells you that the price will be close to $200/year after, but that includes a text coaching service (which I did not personally find very helpful), but if you go into the Apple subscriptions, you can find a $96 option that gives you access to the live sessions and everything else on the app.

30 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thanks for the awesome review and for sharing your experience with our live events! It's so rewarding to hear that the body doubling sessions, co-working, and focus rooms have had such a positive impact on your life.

We really appreciate your feedback about the visibility of these events within the app. We're always looking for ways to improve, and we'll definitely consider your suggestion to make these features easier to discover.

Valorada con 5 estrellas sobre 5

Really well designed for audience with…

Really well designed for audience with ADHD that doesn’t make it just something else to try and fail to keep on top of. Really simple and useful tips and information that is genuinely helpful in day to day life.

28 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thank you for your wonderful review! We're so happy to hear that our app's design resonates with you and that the tips and information are making a positive difference in your daily life!

Valorada con 4 estrellas sobre 5

more than an app!

The information and ideas in the modules I've completed are solid, and square with other research-backed resources. There are ways to improve or expand their usefulness but I'll say those last, because I want to make sure people notice the other features, too: live body-doubling work sessions and (relatively) affordable 1:1 coaching. I am working with a coach for way less than it would usually cost, and when I remember the live sessions they are a life-saver--quiet co-working in a supportive space.

As for ideas that might improve the modules: First, I think that they are meant to be digested a little at a time, but it's naturally easy to hyperfocus and blast through the whole thing. This is fine, but there is a pre- and post-test that don't make sense to be taken on the same day or one day in. Perhaps a regular, holistic post-test could be integrated, with a notification once a week or every other week, and that way (if they are taken) a better sense of progress/regression/plateau could be had by app and user alike. For each module, it would be nice to have a time of optional accountability checks or reminders. The ideas are great but if it's one and done, they are easy to forget.

Still, overall I think that the app has a lot going for it and the people involved are doing it to serve. Oh! It looks like in the past there have been a lot of interesting webinar-style presentations, and I like that I can still watch them now, but more live sessions or webinars would be great, too. :)

23 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thank you so much for the thoughtful review! We really appreciate you taking the time to share your experience and feedback.
It's great to hear that you've found the module content valuable and that you've been utilizing the live body-doubling sessions and 1:1 coaching. We're always working to make our support as accessible and impactful as possible.

We also really appreciate your suggestions for improvement, especially around pacing and reinforcement of the concepts over time.

Thanks again for being part of the Inflow community!

Valorada con 1 estrellas sobre 5

I agree with others here that this…

I agree with others here that this seems like a scam! It was advertised that there was a 7 day free trial, and a reminder would be sent that the trial was about to be up before being charged. I used the app twice and was unimpressed. I was about to cancel (before the 7 days) and then I was charged 200 bucks! I followed the instructions to get reimbursed, which was to email them. I have emailed them twice over the past 3 days, and cancelled the subscription. No response! The app also claims that I have been on a 3 week streak of accessing their modules. I signed up a week and a few days ago and used it twice, answering maybe 6 questions! This company that claims to support people with ADHD is not what they claim to be. My next step is to fight it through my PayPal account. I’m so angry!

13 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

UPDATE: We have just issued you a full refund. Please allow 5 business days for this to show up in your account.

We're so sorry to hear about your frustrating experience.

First off, I want to assure you that we are not a scam. We're a legitimate company dedicated to supporting people with ADHD. That said, it's clear that we dropped the ball in your case and I sincerely apologize for that.

Regarding the charges, we do have a generous refund policy and I'd be more than happy to work with you to resolve this right away. Please email us at hello@getinflow.io with your account details so we can process your refund ASAP. Alternatively, feel free to provide your account info here via Trustpilot and we'll make sure this gets handled ASAP.

Valorada con 1 estrellas sobre 5

Bad customer service

I accidentally forgot to cancel my subscription, due to confusion surrounding my Apple Store stating I didn’t have a subscription as despite downloading the app, the subscription part is managed separately via website. Due to this I thought I was in the clear for paying any charges. They then proceeded to charge me £159. I emailed them 6 days ago and am yet to get a response despite them clearly stating they aim to reply between 24-48 hours.

I also messaged via instagram and was provided with an email that just bounced back continuously. Further direct messages are also being ignored.

Its made me feel really stressed out as this is a lot of money and they are offering 0 support with the situation. They advertise a clear ‘refund’ policy as they consider that forgetfulness is a trait of those who have ADHD, yet their wrap around support and response to such traits is not what I would expect at all. Avoid.

7 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

We are very sorry to hear about the confusion and frustration surrounding your Inflow subscription. At Inflow, we pride ourselves on providing excellent customer support and have a generous refund policy.

We sincerely apologize for the delayed response from our support team. This is not the level of service we aim to provide. To help resolve this right away, please reach out directly to our support team at hello@getinflow.io. They will assist you with processing your refund.

Alternatively, if you prefer, you can provide the email address you used to sign up for Inflow here (I have just requested this info from you via Trustpilot). Our team will then look into this right away and get back to you.

Again, we are deeply sorry for any stress and inconvenience this has caused you.

Valorada con 1 estrellas sobre 5

SCAM!!!! AVOID LIKE THE PLAGUE!!!

I downloaded this app for a so called “FREE 7 day trial” Bullshi%!! Even after canceling the subscription and deleting the app they charged me $200 a year later!! I even went to the App Store to the Report A Problem page and it says right there in plain sight FREE!! No other emails or subscription requests after that!! As a matter of fact NOT a single email from them EVER!! I checked through all my emails and NOTHING from them!! No confirmation, no membership charge email. NOTHING!!!!!! The only email I got was an email from Discover Card notifying me of their $200 charge. This app is so shady and unethical it should be banned IMMEDIATELY!! Who steals your money without asking and then charges you without informing you by email? Seriously!? I even tried to look up my account and it doesn’t exist because I canceled a year ago. It asked me to sign up for a new account. Called Discover immediately and reported the fraudulent charge and they will take action because this company won’t!! DO NOT DOWNLOAD THIS APP!!!!! SCAM!! SCAM!!

6 de mayo de 2024
Opinión espontánea
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Respuesta de getinflow.io

Thank you for sharing your feedback and bringing this issue to our attention. I've thoroughly investigated your concerns by reviewing our records.

Based on my findings, it seems that the refund you requested has been successfully processed on our end. However, I realize that you may not have received a confirmation or the refund itself.

If you could please take a moment to verify whether the refund has arrived in your account, I would greatly appreciate it. In the event that you haven't received the refund or if you face any additional issues, please feel free to contact me directly at nafis.khan@getinflow.io. I'll be more than happy to provide further assistance and ensure that this matter is resolved to your satisfaction.

I sincerely apologize for any inconvenience caused and want to express my gratitude for your patience and understanding as we work together to address this issue.

Valorada con 4 estrellas sobre 5

Late diagnosis, rural life, budget

I was diagnosed with ADHD at 40 and the Inflow app has been a real lifeline in helping me to both understand myself and to translate that learning into meaningful action. I live in a rural area and having a coach with the app is far more accessible and affordable than the alternatives.

27 de febrero de 2024
Opinión espontánea
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Respuesta de getinflow.io

Hi Laura, your words mean so much to us! We're thrilled that Inflow has been a lifeline for you. It's inspiring to hear how you're thriving with the support of the app and your coach. Remember, you're not alone! We have a wonderful community of individuals who understand the unique challenges of ADHD, and we're here to support you every step of the way.

Valorada con 5 estrellas sobre 5

Really improved concentration

Really great - helped me improve my concentration so much. Highly recommend

26 de febrero de 2024
Opinión espontánea
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Respuesta de getinflow.io

Hi Dominic, we are thrilled to hear that Inflow has helped you improve your concentration! Your feedback is incredibly valuable to us, as it motivates us to make Inflow even better :)

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