I just moved to a new area and I’m not real familiar with the streets and driving. That’s why I decided to go with Luna PT. It’s so convenient and Anisha, my therapist, is good and patient and it’s he... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST Didn't like: difficulty reaching a person at Luna to update insurance information if... Ver más
La empresa ha respondido
My partner needed in home PT in recovering from hip replacement.Although they have contracted PT employees, this is a bait and switch service. They bill medicare and your private insurance if they a... Ver más
La empresa ha respondido
Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At-home physical therapy.
Información de contacto
6030 W. Oaks Blvd., Suite 210, 95765, Rocklin, Estados Unidos
- 833-444-LUNA
- info@getluna.com
- getluna.com
3,7
Medio
270 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Luna decided to add $7.50 for…
Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.
14 de diciembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Hi Julian,
The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.
This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.
The fee is disclosed in several places to patients before any appointments take place. It is discussed over the phone during a patient’s initial scheduling, it is emailed to patients in their Benefits Verification email alongside deductible and co-pay information, and it is accepted via the Intake Form that patients fill out prior to their first appointment.
We’re committed to transparency and appreciate the opportunity to explain.
Luna doesn’t provide timely therapy.
I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.
exercises seem to be working
12 de noviembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for the 5 stars. Keep up the good work!
Respuesta de Luna Physical Therapy
Thank you for sharing.
Justin was a very knowledgeable…
Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.
27 de octubre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.
Ashley is extremely experienced and can…
Ashley is extremely experienced and can zero in on the problem quickly and efficiently.
23 de octubre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for sharing your experience.
The company is a person and she's just…
The company is a person and she's just fine
30 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
We are thrilled to hear that you enjoyed your therapy. Thanks for your review.
I have a very dependable thorough… therapist
I have a very dependable thorough therapist that is really trying to further my improvement and giving me exercises to help along with it
30 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for your review!
Just what I needed
I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me
18 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.
They are really on the ball
They are really on the ball. My therapist, Harshil, is very helpful and informative.
18 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
We are so pleased to hear that you are enjoying your therapy.
Rick, my Physical Therapist
Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for your review!
Alex our Physical Therapist is…
Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!
16 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for sharing your feedback! We love reading it!
THEY STOLE MONEY OUT OF MY ACCOUNT
Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away
6 de septiembre de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)
Mitch is a great therapist
Mitch is a great therapist. He is always on time. I am very happy with him.
27 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for posting your review.
This company is not professional
This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.
26 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.
I see improvement in my physical…
I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.
26 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for sharing your experience with Luna.
Consistently excellent
Consistently excellent. I am improving day by day
15 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Glad to hear this. Thank you for sharing your experience.
Because I start recovering more quickly…
Because I start recovering more quickly with my therapist and he is doing great over all with my need.
14 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
We wish you all the best in your recovery!
Evelyn is excellent and helpful.
Evelyn is excellent and helpful.
12 de agosto de 2025
Opinión espontánea
Respuesta de Luna Physical Therapy
Thank you for your review.
Respuesta de Luna Physical Therapy
Wonderful to read! Thank you.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.