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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really happy with the purchase of the rucksack in coffee brown I made. Such amazing quality, lots of room and pockets! Was quick delivery too. Really pleased and would definitely recommend!

Valorada con 5 estrellas sobre 5

I bought a baby bag (Luxe 2) earlier this week and absolutely love it! It fits everything I need for my newborn and feels really well made. After I ordered, I noticed the bag had gone on sale, s... Ver más

Valorada con 5 estrellas sobre 5

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Ver más

Valorada con 1 estrellas sobre 5

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bolsos

Escrito por la empresa

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing quality!

Really happy with the purchase of the rucksack in coffee brown I made. Such amazing quality, lots of room and pockets! Was quick delivery too. Really pleased and would definitely recommend!

23 de febrero de 2026
Valorada con 5 estrellas sobre 5

It's so good

It's so good , the quality, the color, the fabrics, 10/10 and 100% recommend it's worth the money

23 de febrero de 2026
Valorada con 5 estrellas sobre 5

The changing bag you need!!!

Great website and easy to navigate. The shipping was efficient. Love my changing bag. Such fantastic quality, wish I had bought for my other babies. I will definitely recommend.

30 de diciembre de 2025
Logotipo de Gigil

Respuesta de Gigil

Thank you so much for sharing your experience. Hearing reviews like this really does make our day!

Valorada con 5 estrellas sobre 5

Great customer service

I bought a baby bag (Luxe 2) earlier this week and absolutely love it! It fits everything I need for my newborn and feels really well made.

After I ordered, I noticed the bag had gone on sale, so I contacted the them to ask about it. They got back to me the same day and immediately processed a partial refund for the difference in price.

Brilliant customer service, quick response, and a genuinely great product. Couldn’t be happier!

6 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bag, amazing customer service

I purchase the Luxe (2.0) changing bag - the bag itself was wonderful and I received lots of compliments! It’s roomy and fits everything I need for my baby, whilst not sacrificing on style. However, after several uses, the stitching on the zip started to come away. I contacted customer service as the bag was still within the 1 year warranty period, and a lovely lady named Wendy came back to me more or less immediately apologising and offering to honour the warranty and replace the bag. The replacement bag was shipped that same day, and arrived within 2 days. I was incredibly impressed with Wendy and the customer service in general. I highly recommended purchasing from Gigil - I would definitely shop there again.

28 de octubre de 2025
Valorada con 3 estrellas sobre 5

Still orderless

I am yet to receive my order as I believe it’s held up at customs. I’m unsure of why the necessary information wasn’t handed over when the items were sent, but I truly hope I receive it before my baby arrives.

26 de septiembre de 2025
Logotipo de Gigil

Respuesta de Gigil

Hello Ashley, we can see by the tracking that your order was delivered today. Please let us know if this isn't the case!

Valorada con 5 estrellas sobre 5

I wanted a card voucher for my daughter but…

I wanted a voucher for my daughter but as normal now email voucher but iwould like to present the same as a gift.Gigil were so helpful and arranged and sent to me a proper card voucher beautifully presented. Couldn't ask for more many thanks Gigil

26 de junio de 2025
Valorada con 4 estrellas sobre 5

Second time buying from Gigil and their…

This is my second time purchasing from Gigil, and I'm always impressed by the great quality and stylish design of their products. I ended up returning the bag only because it was smaller than I needed. My only reason for giving 4 stars instead of 5 is the return policy — it's a bit disappointing to have to pay for returns, especially given the higher price point of the items. Most premium brands offer free delivery and returns once you spend a certain amount, so I expected something similar here.

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Amazing

As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.

I will be recommending this bag to everyone.

8 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from here

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.

4 de marzo de 2025
Opinión espontánea
Logotipo de Gigil

Respuesta de Gigil

Hello Ellie,

We're so very sorry that you are not happy with the service you have received.

Unfortunately due to the time that has elapsed since your purchase, the broken zip and tear on the bag are not classed as a manufacture defect, and we are unable to replace the bag. Rips, snags and tears are considered accidental damage/wear and tear and are not covered under the warranty.

We do apologise for the disappointment and hope that you have been able to source a repair and make use of your bag again.

Kind regards,

Gigil

Valorada con 5 estrellas sobre 5

Cute caddy

Just what we where looking for loved the giraffe print inside , very roomy great buy

27 de enero de 2025
Valorada con 5 estrellas sobre 5

Beautiful product

Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.

27 de enero de 2025

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