Gigil Opiniones 116

Great quality and lovely looking bag with lots of handy spaces

Poor product quality - buy elsewhere.
I bought my first Gigil bag back in Nov 2022 and the zip broke in less than 1 year of standard daily use. They kindly sent me a replacement in May 2023, however that replacement has since had 2 zips break (main compartment and small back compartment) as well as the magnetic front fastening pulling away from the bag itself, revealing sharp edges on the clasp.

Gigil have told me that because the first order was placed more than 1 year ago, they cannot honour the 1 year gurantee on the replacement, even though that has unfortunately also lasted no more than 8 months.

I was offered 25% off a new order and recommended I buy their new Luxe bag (selling for £95 on their website at the time) I was told the new Luxe bag had a bigger zip and magnetic fastening, however the replacement bag I received already had these features as I noticed they were different from my original one when I received it.

For the price of these bags I would honestly expect more. I'm now left with no change bag and some of my items are stuck inside the broken zip compartment. I was hoping Gigil would offer a part refund given the poor quality on 2 occasions, but I was disappointed that instead they just wanted me to buy a 3rd bag from them.

Lovely baby bag, several compartments to help make organising easy.
Also looks gorgeous! A great purchase.

Just received the Luxe 2.0 changing bag today. It is beautifully made and packaged. Delivered to ireland in 7 days. Great service and quality.

Love the product, excellent quality, lovely design, great service and fast delivery 😀

Great product, great delivery, great service.

Lovely bag. Friends commented on how lovely the colour is.

Excellent quality item and excellent customer service. Didnt give 5 stars only because had to pay £13 for an exchange which I think should be free in line with many other retailers' policies.

Fantastic service. Quality item delivered promptly. 5 star service.
Unfortunately since I wrote this and gave the item to my Daughter to use for her baby girl its literally falling to bits.
A very exspencive item thats not fit for use after 4 months. Absolutely shocking.

Loved the bag but it got a snag in the material within the first 6 weeks. This is just from normal use. Customer service won’t replace. I would understand if I’d had it 6 months, but not 6 weeks. Material not very hard wearing clearly. I was hoping this would last me years but it seems I’ll have to replace much sooner than planned.

Love love love my Gigil bag! It’s the perfect baby change bag and looks really good. I even think I’ll use it for myself after I no longer need it for my baby!
Had to contact customer service for a fault my zip and can’t fault the help I received! Thank you 🙏🏻 will definitely be recommending you to my friends :)

My bag was faulty and I sent a message to the company and they were really kind to change the bag for us free of charge. Great service

I bought the luxe bag and I love it.
There was a slight issue with it but this was resolved within a few days and I’m now loving my replacement.
A beautiful bag which I’m planning on using as a rucksack when no longer needed as a changing bag.
I have also bought the pram organiser which I love too.

Amazing product, daughter is so happy with this bag.

Great quality product. Good size bag that can fit plenty of supplies and good range of pocket sizes. Definitely recommend. Fast delivery too.

Bought the bounty bag and after less than two months of use the popper has broken off the handle.
After contacting customer services I was told I wasn’t eligible for a replacement even though this is clearly faulty. I was offered 20% discount, what a joke.

I bought a changing bag that I absolutely love over a year ago, but unfortunately it had started to tear. I emailed them and they sorted out a replacement for me so quickly with no hassle at all, even though my bag was out of warranty. Customer service was excellent!

Thank you Gigil 😊

Experience was excellent . They originally sent me the wrong bag contacted them and they got back to me quickly and arranged for me to send it back and swapped it over for the one I had originally ordered . Over all great experience

I haven’t received yet the package and I don’t have any info about the delivery