GLAMRDiP  Opiniones 

Respuesta de GLAMRDiP

30 ago 2026

Hi Daphne,

We’re genuinely sorry to read this. We put a huge amount of care into all of our products and the last thing we want any of our customers to feel is that we’ve promised something our system can’t deliver 😓 If there’s anything that hasn’t matched what we’ve advertised, we’d genuinely love to help.

Learning a new system is very much like learning a new skill. Sometimes those first few attempts can feel a bit tricky. Like learning to bake something from scratch: at first you’re thinking about every little thing, and then, eventually, something clicks.

Most importantly, you don’t have to work things out by yourself. We’d genuinely love to organise a one-on-one session with one of our Mani Specialists for you. We can look at your individual setup and application, talk through exactly what you’re experiencing, and give you tailored tips, including checking your liquids, application technique, preparation, shaping and anything else that could be affecting your results. We’re very confident that with a little personalised guidance, you can achieve salon-perfect results.

We also have a lovely community with more than 81,000 members. One of the things we love most about that little corner of the internet is watching people share their progress. We’ve seen so many customers go from spending time on their first few manicures, to eventually creating beautiful sets at home without even having to think about it. There’s a wonderfully supportive group of people in there who are always happy to share tips, encouragement and those little tricks they’ve picked up along the way x

Customer service isn’t just something we offer because we have to. It is genuinely the heart of GLAMRDiP. We’re a small business, and making sure our customers feel heard, looked after and supported is the most important thing to us. Hearing that you came away feeling our customer service wasn't up to our usual standard honestly hurts, because that's far from the experience we want anyone to have with us :sweat:

If you’re open to it, please send us a DM or email us with ATTN: Patricia in the subject line. I’d love to personally support you. But if you’ve decided that GLAMRDiP isn’t for you, we completely understand and are more than happy to arrange a 100% refund of your order.

Whatever you decide, thank you for giving us a chance, Daphne. We’d really appreciate the opportunity to make things right. We really hope to hear from you soon 💜

Kindest regards,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

31 ago 2026

Hi Sasha,

We really appreciate you taking the time to share this. It genuinely means a lot to hear you're enjoying your mani journey with us and can't thank you enough for your kind words about our website and customer service 💜

We’re especially glad to hear that you gave our Instant Gels™ a try! They were designed specifically to give you that beautiful, salon-perfect look when you don't have time for a full dip set. It especially made our day to hear that you found the process quick and easy, especially as you weren’t quite sure whether falsies would be your thing.

For longevity, Instant Gels™ with the adhesive tabs are designed to be a more temporary, reusable option. Wear time can also vary depending on your natural nails, lifestyle, nail prep, and how the adhesive tabs bond. That said, we’re really sorry to hear that one detached prematurely, from our testing and feedback you should easily get 2 weeks of wear from them. We absolutely don’t want your experience with Instant Gels™ to feel hit-and-miss.

One thing that can make a surprisingly big difference is the fit of the Instant Gel. You want to choose a size that sits flush against your natural nail from sidewall to sidewall, not too large and not too small. A really good fit helps maximise the contact between the adhesive tab and your natural nail, which can make a big difference to how securely they stay on.

We'd really love to help and support you through the troubleshooting rather than leave you to figure it out yourself x

Whenever you have a little bit of free time, could you please send us a DM or email and just pop “FAO Patricia” in the message? I’d genuinely love to personally go through the fit and application with you, have a look at what might have happened with that nail, and see if we can get to the bottom of it together. I’d absolutely love the chance to help make your next Instant Gels™ experience a much better one.

Looking forward to hearing from you soon!

Best wishes,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

31 ago 2026

Hi Kellie,

We’re so happy to hear that, despite the little hiccups, you’re loving your Instant Gels™ and all those gorgeous colours. We completely understand wanting to collect them all! Choosing a favourite is honestly one of the hardest parts 😍

We’re really sorry, though, that you’ve been having a little trouble with durability. Your job actually gives us a really good clue as to what may be happening. Having to open products and repeatedly reach into boxes, pull things from shelves and put pressure on your fingertips throughout a shift can place quite a bit of force on the free edge of the Instant Gels™. Even when the bond between the natural nail and Instant Gel is strong, repeated pressure or leverage on the tip can eventually cause one to lift or pop off, particularly with the amount of hands-on work you’re doing every night 😅

About the length, our Almonds are designed to be a shorter style, but we completely understand that “short” can feel very different depending on your natural nail length, hand size and, of course, what you use your hands for every day. If you’re putting a lot of pressure on the tips at work, we can absolutely see why you might prefer something even shorter.

That’s genuinely helpful feedback for us, and we’ll be sure to pass it along to the team as we continue developing the range. We’re always looking at how we can make Instant Gels™ work beautifully for as many different lifestyles as possible.

We also love your suggestion about including another glue and wipe! We’re always listening when customers tell us what would make their experience easier, this is genuinely super helpful.

In the meantime, we’d really love to help you get the most wear possible from your Instant Gels™. When you have a moment, please send us an email at support@glamrdip.com and pop “For Patricia” in the subject line. I’d be more than happy to have a chat with you about your prep, sizing and application and see if there’s anything we can tweak to help them stand up to those busy night shifts a little better.

Thank you again, Kellie, for the lovely words, the honest feedback and for giving Instant Gels™ a place in your mani rotation. We’re absolutely delighted that you love the colours, and we’ll happily cheer you on as you work your way through the whole collection! 💜

Warmest wishes,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

31 ago 2026

Hi Ashleigh,

Thank you so much for taking the time to share your experience with us. We’re so soo glad to hear you’re loving the colours and finding the Instant Gels™ easy to apply  💜

At the same time, we're really sorry to hear that you had to deal with sensitivities. Unfortunately, they can be super tricky. The human body is wonderfully individual and what feels completely fine for one person can unfortunately not work the same way for someone else. We know how disappointing it can be when something you’ve enjoyed becomes something you can't comfortably use.

And honestly, this is exactly why we worked so hard on Instant Gels™.
We wanted to create another way for people to enjoy beautiful, salon-perfect nails without exposure to products they may be sensitive to. Hearing that you’ve been able to make the switch and continue enjoying GLAMRDiP in a way that works better for you genuinely means so much to us. That was one of the biggest reasons behind developing Instant Gels™, and knowing they’ve opened that door for you makes all the years of work that went into them feel very worthwhile!

I'm also so sorry to hear about the trouble you had with the adhesive tabs initially. It does sound like you discovered one of the great things about them, because they’re removable and reusable, you can simply pop on a fresh tab if one decides to make a run for it. One thing that can make a difference is the fit of the tips. You want to choose a size that sits flush against your natural nail from sidewall to sidewall. This helps maximise the contact between the adhesive tab and your natural nail. We'd really love to help and support you through the troubleshooting rather than leave you to figure it out yourself x

As for the length, we completely understand that the coffin/ballerina shape isn’t everyone’s cup of tea when it comes to length. It’s one of those funny things about nails where even a few millimetres can make a huge difference to how they feel day-to-day.

We’ll definitely take your feedback on board as we continue developing and expanding the range. Most importantly, thank you for giving Instant Gels™ a chance. We’re genuinely thrilled that you’ve found something that lets you enjoy gorgeous nails again, and we really hope you love your next set just as much x

Best,
Charlotte
@GLAMRDiP

Respuesta de GLAMRDiP

31 ago 2026

Hi Carol,

Thank you so much for taking the time to share your experience with the Instant Gels™ We’re really glad to hear that once you found the method that worked for you, they stayed beautifully secure, although we’re sorry it gave you a tricky start.

There are a couple of factors can make a huge difference with the durability. The first is finding that perfect fit for each individual nail. Every natural nail is a little different, and even the tiniest difference in width or shape can affect how much contact the adhesive has with the nail underneath. Ideally, the Instant Gel should sit snugly from sidewall to sidewall without overlapping onto the skin. If it’s slightly too large, too small, or not sitting quite flush, it can create little gaps or movement that make it much harder for the adhesive to get a really secure hold.

The fact that the Base worked so well for you actually makes perfect sense, too! Like our nail adhesive, Base creates an adhesive bond between the Instant Gel and your natural nail, so it can provide that firmer, more secure hold you were looking for. The tabs are intentionally designed for a more flexible, temporary application, while the adhesive options are better suited to longer wear.

And please don’t give up on those remaining sizes just yet. Each Instant Gels™ set contains 32 gels across 16 different sizes, so there are quite a few combinations to work with. It’s very common to have some sizes left over after a set, and depending on your individual nail measurements, there may still be a way to use more of them than you think.

We’d genuinely love to help you work out your sizing and get the most out of the set you have. When you have a bit of free time, please feel free to send us an email at support@glamrdip.com and mention “For Patricia” so it can come directly to me. I’d be more than happy to go through your sizes with you and see if we can find a better fit for those remaining nails, we certainly don’t want perfectly good Instant Gels sitting unused x

Thank you again for sharing such helpful feedback, Carol. We’re really pleased that you found a method that worked beautifully in the end, and we’d love to help make your next set an even smoother experience from the very first nail 💜

Warmest wishes,
Patricia
@GLAMRDiP