GLAMRDiP  Opiniones 

Respuesta de GLAMRDiP

31 ago 2026

Hey Emily,

Thank you so much for taking the time to leave such thoughtful feedback. Honestly, your Instant Gels™ experience made us smile from ear to ear! We’re absolutely thrilled you loved them and that they held up so incredibly well through a house move, unpacking, building furniture and everything else you threw at them 💜

At the same time, we’re genuinely sorry for the experience you had surrounding your order. We know there were several points where we could have communicated better, and we completely understand how disappointing that must have been, particularly as a longtime GLAMRDiP customer.

The good news is that the special production of the Birthday colours for customers who missed out is now complete, and instructions for accessing those shades will be going out within the next couple of days :)

We’re also genuinely sorry it took a while for your order to reach you. To be completely transparent, we’ve been super hard at work on our warehouse processes, packing checks, stock planning, shipping partnerships and, importantly, the way we communicate with customers when something doesn’t go according to plan. While we’re already seeing improvements, we know that what matters most is that you actually feel that difference when you place an order with us.

One of the things we’re most proud of about GLAMRDiP is that we’re a real team of people who genuinely care about every parcel that leaves our hands. Every order is packed by someone who knows there’s a real person waiting for it on the other end, and we never want that personal care to get lost as we grow.

But being a small, human team is never an excuse for letting things slip. It’s simply a reminder that when we do get something wrong, we need to own it, learn from it and put better systems in place.

We’d really love the opportunity to make it up to you. When you have a moment, could you please send us a quick message through Instagram or Facebook, or pop us another email, and just pop “For Patricia” somewhere in the message so I can make sure it comes directly to me? I’d love to personally try and make it up to you.

Thank you again for sticking with us, Emily. We genuinely appreciate it x

Warmest wishes,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

1 sept 2026

Hi Jennifer,

Thank you so much for taking the time to share this! We’re so soo happy to hear you’re loving the convenience of Instant Gels™ and, especially, that you’ve found the variety of sizes to be a great fit for your smaller nail beds. We know how frustrating it can be when press-ons simply don’t come small enough, so hearing that the smaller sizes were perfect for you is something we’re absolutely delighted about 💜

We're a little disappointed to hear that the lengths have been a little tricky for you. When we developed the range, we actually had customers with shorter natural nails very much in mind. The Instant Gels™ are designed to sit over the natural nail rather than requiring you to grow your nails out first, we wanted to make sure there was enough coverage and length across the range for customers who prefer a little more extension. That said, we completely appreciate that what feels like the perfect length for one person can feel far too long for another.

About being able to see the edge of your natural nail underneath, depending on the length and shape of your natural nail, leaving a little of the natural nail underneath can sometimes mean it’s visible from certain angles. We certainly wouldn’t want you to feel like you have to cut your natural nails all the way back just to enjoy Instant Gels™, though!

We’ll absolutely take your feedback about having more flexibility with the length on board. The ability to customise the length while maintaining that beautiful pre-finished shape is something we know would give customers even more freedom, and feedback like yours is incredibly helpful as we continue developing the range.

Most importantly, we’re so pleased to hear that you found them easy to apply, that they’re staying beautifully secure, and that the sizing is working so well for your nail beds. Those are exactly the things we hoped Instant Gels™ would make easier!

And if you’d like, please feel free to send us a quick DM. We’d genuinely love to have a little look at your natural nail length and shape and see if there’s anything we can suggest that might help you get the fit and finish you’re looking for without having to cut your nails right back. We’d love to help you get the absolute most out of your Instant Gels™

Jennifer, thank you again for the lovely feedback and for giving our Instant Gels™ a try. We really appreciate you sharing the little things that would make them even better for you, and we’ll certainly keep your feedback in mind as we continue expanding the range x

Best,
Charlotte
@GLAMRDiP

Respuesta de GLAMRDiP

31 ago 2026

Hi Jess,

Thank you so much for taking the time to share such detailed feedback. First and foremost, we’re incredibly sorry for everything you’ve experienced. Reading your review was genuinely heartbreaking because what should have been an exciting first order turned into one frustration after another, and that’s simply not the experience we ever want anyone to have with our small business 😓

We completely understand why you’re disappointed. Each issue on its own would have been frustrating, but having them happen one after another understandably left you feeling like you had to chase us just to get things sorted.

Regarding the £45 free gift, we completely understand why you expected to find £45 worth of products inside your parcel. While we have offered physical gifts with previous promotions, this particular gift was intentionally split between physical items in your parcel and a £25 gift code sent by email after delivery.

We send the code separately as a little surprise, giving you the opportunity to choose something you genuinely want rather than us selecting another product for you. You might already have a particular shade, need more of your favourite liquids, or want to try something completely new. We thought giving you that choice would make the gift more worthwhile.

We’re sorry that it didn’t come across that way and, without knowing there was still a gift waiting in your inbox, made you feel as though you hadn’t received what was promised.

Regarding the missing colour, I’m genuinely sorry. That was a packing mistake on our end and should have been caught before your order left us. You shouldn’t have had to identify it yourself.

I’m also particularly sorry about the return experience. There has been a genuine technical issue affecting our return-label generation system, including the QR-code option, but that’s our problem to solve, not yours. You shouldn’t have had to chase us for a label or wonder whether you’d need to organise and pay for the return yourself.

Looking back, your order was unfortunately affected by a combination of unexpected system issues and human mistakes.

Our latest sale was an incredibly busy period for our small team. Everyone was working incredibly hard to get orders out and look after our customers, but things that should have been caught simply weren’t, and unfortunately your order was one that slipped through the cracks.

That’s not an excuse, but we wanted to acknowledge it honestly.

I’d really love the chance to personally make this right for you, Jess. Please send us a quick DM via @glamrdip on Instagram or Facebook Messenger with your order number (or checkout email), mention this review, and ask for Patricia.

I’ll personally locate your order and previous conversation with our team and make sure your refund is processed promptly.

We’re truly sorry, Jess. There’s a real person behind every order here, and we never want you to feel like yours was just another number in a queue. We’d really love the opportunity to turn this experience around for you x

Kindest regards,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

26 ago 2026

Hi Kerry,

Thank you so much for sharing your experience here. We are genuinely happy to hear that you're enjoying the process and are finding great success with the longevity of your sets!

This makes your feedback on removal even more heartbreaking to hear. The removal process is such an important part of the whole system, and you should never be left feeling like you have to force, scrape, or battle the product off your nails. When used together, our Remove Solution and Remove Bowl are designed to make removal much easier, with the usual removal time taking 15 minutes. Gently filing through the shiny top coat first is particularly important, as it allows the solution to penetrate and dissolve the layers rather than requiring excessive force.

Our Remove Solution is also infused with Calcium, Keratin, and Vitamin E, so it isn't just about taking the mani off quickly but also helps keep the removal process feel gentler and healthier for your natural nails as well.

If you are open to it, we'd genuinely love the chance to turn this around with  personalised support. Small adjustments can make a big difference, and our team is very confident we can help you get a much smoother, cleaner result next time. We'd also love to send you our Remove Solution and Remove Bowl free of charge, along with step-by-step guidance from one of our mani experts so we can support you with the most nail-friendly techniques moving forward.

If this is something you'd like to explore, please feel free to DM us over on IG/FB or send us an email at support@glamrdip.com and pop Attn: Patricia in the subject line so I can personally take care of you from there 💜

Best regards,
Patricia
@GLAMRDiP

Respuesta de GLAMRDiP

29 ago 2026

Hey Nicola,

Thank you so much for taking the time to leave such lovely feedback; we’re absolutely thrilled to hear you're loving the Instant Gels™. Four weeks of wear is exactly what we worked so hard for our customers to achieve!

We really appreciate you mentioning the length. It’s actually something we spent quite a bit of time considering when developing the Instant Gels™. Because they come pre-shaped and pre-sized, it was a bit tricky finding the balance between offering a range that works for as many nail shapes and lengths as possible while still keeping that quick, ready-to-apply experience. That said, we completely understand that they can feel a little on the longer side for some people, and your feedback is genuinely helpful in showing us where there may be room to improve.

We’ll absolutely pass this feedback along to our product team. We’re always looking at how we can make the Instant Gels™ even better, and comments like yours are a really valuable part of that process x

Thank you so much again for your kind words, Nicola! It genuinely means so much to our little team! If there's anything our team can help with to make your experience even more amazing, please don't hesitate to reach out anytime :)

Best wishes,
Patricia
@GLAMRDiP