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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Glossier has great products - good formulas/quality and pretty packaging. The 1-star rating is for their horrendous business model. Planned false scarcity and apathetic customer service will leave a b... Ver más

Valorada con 1 estrellas sobre 5

If there was a zero review score, they would get it. Tried to use a personal discount code 3 times without success. Three times emailed them and told them of frustration. They invited me to unsubscrib... Ver más

Valorada con 3 estrellas sobre 5

Gemischte Gefühle. Die Lieferung hat etwas länger als die angekündigten 12 Werktage gedauert, aber das kann ich verkraften. Customer Support war freundlich und zügig. Ich war sehr enttäuscht, dass ich... Ver más

Valorada con 5 estrellas sobre 5

I've ordered a fair few things now and every sample makes me want to buy the full product. Quick shipping (packaged in an unnecessary plastic pouch but it's cute and reusable). Started with three flav... Ver más

Información sobre la empresa

  1. Tienda de cosméticos
  2. también en la categoría
  3. Industria cosmética
  4. Proveedor de productos de belleza
  5. Tienda de artículos de belleza

Información proporcionada por diversas fuentes externas

We're creating the new essentials: easy-to-use skincare and makeup that form the backbone to your unique beauty routine. Exclusively at Glossier.com


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

367 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(367)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

THE BEST

Placed multiple orders and when I have had to contact customer service they have always gone above and beyond!!!

14 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing item

I am very frustrated with my current order from Glossier. It has been 2 years that I am ordering with no problems until yesterday I received my order missing one item. I looked for a phone number to call them and couldn’t find any!!!!! How come a good company doesn’t have a phone number? The only way to contact is through email and I am wondering about the reviews regarding the good customer service. I wrote to them and so far no answers. Christmas is in less than a week and my gift to my daughter won’t be ready. I am very disappointed with this company and based on how they will handle this I might not order anymore.

19 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely impossible to phone or get info. I had to email just to get the tracking number

I ordered products and received an email acknowledging the order. Then nothing. I had to write to ask where was my products. Only then did I get a tracking number. Checking that the parcel had tried to be delivered from local sorting office to me; however the Street name was used as my name and the computer obviously failed to recognise me or the address. Only because we knew the Sorting Officer did we managed to get the parcel 5 days later! Rubbish company no where to phone, no contact definitely not a service provider. I do not recommend this company at all.

17 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

J'ai commandé deux parfums YOU chez…

J'ai commandé deux parfums YOU chez Glossier, et par erreur, un serum Super Bounce m'a été envoyé. Après les avoir contacté pour leur signaler l'erreur, leur réponse a été extrêmement rapide; Ils m'ont tout de suite dit de ne pas me déranger à leur renvoyer le sérum, de le garder en dédommagement (valeur de 28 environ), et que mes deux parfums me seraient renvoyés au plus vite. A peine 3 jours plus tard, les parfums sont arrivés!
Plutôt satisfaite donc :)

16 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Parfait 💓

J'ai fait quelques commandes sur Glossier. Je suis ultra contente des produits & du service client qui est juste génialissime. De la rapidité, de l'écoute et du professionnalisme! Je recommande vraiment. Ce sont des produits de qualité, en plus d'un packaging ultra mignon! Je n'ai jamais eu une expérience aussi géniale avec une boutique. L’expédition des colis & la livraison sont vraiment très rapides aussi, en 3-4 jours je reçois ma commande. C'est juste PARFAIT 💓

12 de diciembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have been trying to order products…

I have been trying to order products from glossier for my 4 nieces for hours and I can't check out! It's so frustrating. I don't know what's going on. They have all asked for glossier products for Christmas and I just can't check out!
I have tried again today to order items for Christmas presents and I'm delighted to say that this time I successfully placed my order so I have changed my review. I only wish it had been so easy yesterday. If my nieces hadn't specifically asked for glossier products I would have given up and bought them something else.

7 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab customer service

Received order but sadly one product was missing and so emailed customer service and they replied within 5 mins and sent a replacement which arrived the next day! Fab customer service especially during Christmas period!

7 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best customer service ever

The best customer service ever, this is a company that truly cares about their customers and the products are amazing. Highly recommend 👌

20 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Super customer service, at it should be. They responded quickly to a return request and offered a full refund without any fuss. This was processed immediately. They then said to keep the item free of charge (I was able to pass it on to someone who might like it). Glossier is not a cheap brand but they clearly invest in being good at what they do. I was really pleasantly surprised by the whole experience and it deserves a positive review.

10 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab Customer Service

Glossier is one of those companies whose customers service is so fantastic you cling to them like a little limpet and never want to shop anywhere else. Their products are really good, high quality. If you send them an email they respond almost instantly and are really friendly and helpful. I love Glossier.

19 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks Glossier!

I love my order, which was the skin-perfecting tint. It's my everyday go-to and I find it also does a great job at moisturizing my skin. Customer service was generous in answering all my questions about other products that I am considering ordering. Will place an order again!

18 de octubre de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Perfume beautiful but dissipates quickly …

I purchased the perfume after smelling it on my cousin. The perfume is very sexy, sensual yet fresh!! To me it is the best smelling perfume ever. I could literally bathe in it. However, the scent doesn’t last long at all. I have often heard different ideas about perfume that doesn’t last. I haven’t had many perfumes that wouldn’t last at least a couple of hours though. I thought maybe it was me so I reached out to my cousin. She also states that it doesn’t last very long. She just puts more on every little while. This perfume smells so good I don’t mind doing that. But at $60.00 I can’t afford to do it everyday. It will just have to be those times that are extra special. If this perfume and Glossier only has the one. If it wouldn’t dissipate so quickly..IT WOULD ABSOLUTELY, MOST DEFINITELY..be the BEST BEST perfume ever! Also, to make note. The tracking was not the best. I reached out to their customer service. Glossier customer service responded quickly to me. I was very appreciative of that.

29 de septiembre de 2021
Opinión espontánea

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