All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver más
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Consulta las opiniones de los clientes
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver más
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Ver más
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Ver más
Información sobre la empresa
- Tienda de estufas a leña
- también en la categoría
- Proveedor de equipos de calefacción
- Servicio técnico de calefacción y calderas
- Tienda de hogar a leños
- Tienda de muebles de exterior
- Tienda de radiadores
Escrito por la empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Información de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excelente
306 opiniones
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Item I needed was out of stock
Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.
12 de febrero de 2026
Opinión espontánea
Arrived on time
Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival
7 de febrero de 2026
Opinión espontánea
Respuesta de Glowing Embers
We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.
Glass quality great.
Glass quality great.
Good comms.
Friendly and helpful.
Reasonably priced.
4 de febrero de 2026
Opinión espontánea
Great service
Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again
3 de febrero de 2026
Opinión espontánea
easy ordering and pleased with our glass
29 de enero de 2026
Really happy with the service
Really happy with the service, sadly had wrong item sent but dealt with really quickly and professionally. Would definitely recommend
3 de febrero de 2026
Opinión espontánea
Over the past few years we have ordered…
Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.
27 de enero de 2026
Easy to order size of glass and arrived…
Easy to order size of glass and arrived quickly
27 de enero de 2026
Great communication from start to finish
27 de enero de 2026
infill glass arrived well packaged
infill glass arrived well packaged , not fitted as yet , but all seems in order
8 de enero de 2026
Stove replacement glass
the replacement stove glass arrived in good time, was pre-cut to size and is now fitted - fast efficient and effective
27 de enero de 2026
Brilliant service
Brilliant service, glass manufactured to our specification very quickly. Very easy, and reasonable price! Would recommend!!
2 de febrero de 2026
Opinión espontánea
Great price and service
Great delivery time and very good price. Very safely packaged.
24 de enero de 2026
Opinión espontánea
Responsive professional prompt.
8 de enero de 2026
Happy with my purchase and works well…
Happy with my purchase and works well with my set up came in good order and in good time
8 de enero de 2026
Fire couplers
Very good transaction the part I needed was shipped vertually straite away
22 de enero de 2026
Opinión espontánea
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