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Glowing Embers Opiniones 

311
•
TrustScore: 4.5 sobre 5

4,5

Tienda de estufas a leña
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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Ver más

Valorada con 5 estrellas sobre 5

All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver más

Valorada con 5 estrellas sobre 5

Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver más

Valorada con 5 estrellas sobre 5

5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Ver más

Información sobre la empresa

  1. Tienda de estufas a leña
  2. también en la categoría
  3. Proveedor de equipos de calefacción
  4. Servicio técnico de calefacción y calderas
  5. Tienda de hogar a leños
  6. Tienda de muebles de exterior
  7. Tienda de radiadores

Escrito por la empresa

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

311 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 72% de las opiniones negativas

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4,5

Todas las opiniones

(311)

201 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ordered new glass and it was slow to…

Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter

14 de enero de 2026
Opinión espontánea
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Respuesta de Glowing Embers

Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.

I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.

Valorada con 5 estrellas sobre 5

Excellent company

Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.

6 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Too long to deliver

Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.

12 de enero de 2026
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Respuesta de Glowing Embers

So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.

Valorada con 4 estrellas sobre 5

The company pointed out a mistake I had…

The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.

9 de enero de 2026
Opinión espontánea
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Respuesta de Glowing Embers

Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.

Valorada con 5 estrellas sobre 5

Log fire glass

My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!

8 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service as always

First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.

2 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Replacement stove glass

Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.

26 de noviembre de 2025
Valorada con 4 estrellas sobre 5

Great price and prompt delivery

Great price and prompt delivery. The driver was very understanding, and left the pallet exactly where I wanted it.

2 de diciembre de 2025
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Respuesta de Glowing Embers

Great, thank you so much for taking the time to leave a review, it is greatly appreciated.

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