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Escrito por la empresa
Escrito por la empresa
Make Sure It's Right For You
3,9
18 opiniones
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Recommended by Travel agent and pleased he did.
Respuesta de Go Insurance
Good to hear, John, and good on your agent for the steer. We work closely with agents on both sides of the Tasman, so you're in safe hands. Safe travels.
Respuesta de Go Insurance
This is the best kind of trip, Kim - the one where the cover just sits quietly in the background and you never have to think about it. Glad it worked out that way, and thanks for travelling with us. Here's to many more easy ones.
Too early to tell as I am still waiting for my claim outcome. Frankly I booked for luggage delay, damage or loss. I have the email communication I had with you that my main purpose was to have insurance for luggage. And that is where I got caught out in the fine print.
Respuesta de Go Insurance
Thank you for your feedback, Steve.
We understand how frustrating it can be when a claim outcome does not align with your expectations, particularly when luggage protection was an important factor in choosing your policy.
Your claim has now been finalised and assessed in line with the terms, conditions and depreciation provisions outlined within the Product Disclosure Statement.
We also appreciate the time you took to speak with our team throughout the process and value your feedback regarding the clarity of cover explanations provided prior to purchase. Feedback like this is important and helps us continue improving how we communicate policy coverage to customers.
– Go Insurance
Respuesta de Go Insurance
Thank you for your review, Kenneth.
We’re pleased to hear you found our service fast and efficient. Providing a smooth and simple experience is something our team works hard to deliver, so we really appreciate your feedback.
– Go Insurance
Respuesta de Go Insurance
Thank you for your review, Lyn.
We’re glad to hear you felt protected while travelling. Even when a claim isn’t needed, having peace of mind is exactly what travel insurance is there for.
We appreciate you choosing Go Insurance and hope to assist again on your future travels.
– Go Insurance
it was all over the phone so and professional
so helpful with it also
My overseas trip was cancelled on day of departure, I emailed the next day asking to pause the policy till I rebooked. Unable to. Had to cancel, still waiting for refund
Respuesta de Go Insurance
Hello Ian,
We are sorry to hear about the disruption to your travel plans.
We can see that you contacted our team after your scheduled departure date, and your request was reviewed with our underwriting team based on the information provided. Following this review, your policy was cancelled and a refund was processed.
Refunds are handled via your payment provider and can take a few business days to appear, depending on your bank.
If you have not yet received the refund or would like us to check the status for you, please contact our New Zealand team at infonz@goinsurance.co.nz or on 0800 082 647 and we will be happy to assist.
– Go Insurance
Respuesta de Go Insurance
Hello Greg,
Thank you for your review.
We are pleased to hear that your experience was a positive one. We appreciate you taking the time to share your feedback and for choosing Go Insurance.
– Go Insurance
Respuesta de Go Insurance
Hello Sue,
Thank you for your feedback and for choosing Go Insurance.
We understand that price is an important consideration when choosing travel insurance. Our policies are designed to provide a high level of cover and support, but we appreciate that value can be perceived differently depending on individual needs and circumstances.
Your feedback is important to us and will be taken into consideration as we continue to review our products and offering.
– Go Insurance
Unfortunately we had to cancel our trip. Our refund was processed promptly with no fuss.
Respuesta de Go Insurance
Hello Ian,
Thank you for your review.
We are sorry to hear that your trip had to be cancelled, but we are pleased that your refund was processed promptly and without any issues.
We appreciate you taking the time to share your experience and hope we can support you again in the future.
– Go Insurance
Respuesta de Go Insurance
Hello Adele,
Thank you for your review.
We are glad to hear that you found the process quick and easy. Making things simple for our travellers is something we always aim for.
We appreciate you choosing Go Insurance and wish you a great trip.
– Go Insurance
Clear policy description of what was covered. I had to claim for a small overseas doctors visit which was paid although the review process took a few weeks but now problems. I would use again.
Respuesta de Go Insurance
Hello Tim,
Thank you for taking the time to share your experience.
We are pleased to hear that the policy wording was clear and that your claim for the overseas doctor’s visit was paid. Claims assessments can sometimes take a little time while the necessary information is reviewed, but we are glad the matter was resolved for you.
We appreciate your feedback and are delighted to hear you would choose Go Insurance again for future travels.
– Go Insurance
Respuesta de Go Insurance
We are sorry to hear that you feel this way about your experience.
Travel insurance claims are assessed based on the information and supporting documentation provided, and in some cases a claim may not meet the policy requirements. When that happens, our claims team will always explain the decision and the reasons behind it.
If you believe there is additional information that was not considered, or you would like the decision reviewed, we encourage you to contact our team directly so we can look into it further.
– Go Insurance
Respuesta de Go Insurance
Hello Rosemary,
Thank you for your lovely review.
We are pleased to hear that the process was easy and that your cover provided peace of mind for your travels. That is exactly what travel insurance is there for.
We appreciate you taking the time to share your feedback and wish you safe and enjoyable journeys ahead.
– Go Insurance
The travel agent offered this insurance package as an option for me to consider.
The application process was quick and easy to complete. The medical assessment online was very straightforward. I was given time to read the terms of the insurance policy and to askany questions. I was comfortable with what was proposed and signed the same day.
There were no travel or health issues that required any action while I was travelling so I did not have any other contact with your company.
Respuesta de Go Insurance
Hello Sandra,
Thank you for your review and for taking the time to share your experience.
We are pleased to hear that you found the application process quick and straightforward, and that you had the opportunity to review the policy and ask questions before purchasing.
Even though you did not need to contact us during your trip, we are glad we could provide peace of mind while you were travelling.
We appreciate your feedback and wish you many more enjoyable journeys ahead.
– Go Insurance
Very hard to deal with . Had to do it online and it was unsuccessful. Recommended by the travel agent , will not use again .
Respuesta de Go Insurance
Hello Judith,
We are sorry to hear that you found the process difficult.
Our records show that a policy was successfully issued and that a claim was later lodged with our claims team. The claim was subsequently closed following further information provided during the assessment process.
Our customer service team has attempted to contact you to better understand your feedback and see how we can assist, but we have unfortunately been unable to reach you so far.
If you would like to discuss your experience or if there is anything we can help with, please contact our New Zealand team at infonz@goinsurance.co.nz or by phone on 0800 082 647, and we would be happy to assist.
– Go Insurance
Respuesta de Go Insurance
Hello Tammy,
Thank you for your review.
We are glad to hear that you found the process quick and easy. Making travel insurance straightforward for our travellers is something we always aim for.
We appreciate you choosing Go Insurance and wish you a fantastic trip.
– Go Insurance
Respuesta de Go Insurance
Thank you for your message! If there’s anything we can assist you with, feel free to let us know.
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