Goldenacrewines Opiniones 

449
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered some cider back on 14th June, almost a month ago and I have not received anything. I have contacted them via email but no answer. I called the phone number and a polite person said they woul... Ver más

Valorada con 1 estrellas sobre 5

Order didn’t arrive in time despite paying extra for fast delivery. Then when it finally arrived they wouldn’t let me return the item (despite being allowed to in their own return policies). They kept... Ver más

Valorada con 5 estrellas sobre 5

Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service

Valorada con 5 estrellas sobre 5

Quick service came earlier then expected website was so easy to use and find everything

3,3

Medio

TrustScore: 3.5 sobre 5

449 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(449)

94 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Issues with stocking but no updates for weeks

After 3 weeks and multiple chase ups with no response I finally got a reply to say they couldn’t get the item I ordered and I was to be refunded. Even though it can’t be stocked yet the item was still available to buy on the website after this email. I’ve got no issue if there was problems getting my item but surely after a week this was known to be an issue and just a courtesy email to say there would be a delay or there were some problems getting this would have been nice instead of silence. If I hadn’t have chased this up multiple times I’m not sure when I would’ve been told about the lack of availability

26 de junio de 2024
Valorada con 1 estrellas sobre 5

Everything went wrong from the start

Everything went wrong from the start. They use an age verification third party company. Two weeks later still no product after being verified and giving my reference. Goldenacre take no responsibility for any of this and leave you dangling. No help and won’t be using anytime soon again.

28 de junio de 2024
Valorada con 2 estrellas sobre 5

Ordered Pallini Limoncello which was…

Ordered Pallini Limoncello which was marked as available on the website. Received multiple emails about the order including that it would be dispatched. Then an email out of the blue without any explanation saying that I was being refunded which they did do. Why was it marks as available and why no communication as to why it was being refunded?

4 de junio de 2024
Valorada con 3 estrellas sobre 5

I really liked the range and variety of products

I really liked the range and variety of products on offer, and also how easy it was to navigate the website.
However, I understood that delivery in Edinburgh would be the same day, but it took 6 days and it wasn't complete. The last bits arrived 4 days later. Good thing I was not in a rush.

20 de mayo de 2024
Valorada con 1 estrellas sobre 5

not able to deliver

Ordered on the 5th May. Wrote to them on 14th asking when my order would be delivered, they cancelled my order and money refunded because they couldn't find a transport company cheap enough to deliver.

Waste of time ordering if they don't have transport costs covered in their pricing.

5 de mayo de 2024

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