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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Cherries from Mr Henry didn't arrive- 2 lots were Xmas presents due for delivery 19 December. They were impossible to contact- no ph no, only e mail which was a waste of time. Still haven't srrived 29... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We let the hotel know that it was the combined celebration of my birthday and the Wedding Anniversary. The room was decorated beautifully with balloon and cakes. The room service was excellent.... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The items (Philips shaver heads) were well priced and arrived in reasonable time (considering they came from overseas). However, they don't cut very well, and are only a little bit better than the ol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been using Grabone for years. I think I've only had issues with one or two suppliers compare to the amount of positive experiences I've had. I do miss a few business that no longer trade wi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Launched in 2010, GrabOne has since grown to become one of NZ’s biggest and best-loved websites to find incredible deals on experiences and attractions in your local area, stunning escapes and huge savings on 1000's of products across loads of categories. Our customers have saved over $500 million and have bought over 15 million items, so what are you waiting for? Join the GrabOne community of savvy Kiwi shoppers and grab yourself a bargain!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

506 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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3,7

Todas las opiniones

(506)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Customer Service helpful and efficient

Grab One customer service were really helpful when my recent order hadn't arrived in the indicated timeframe. They followed up with the company and then again checked in with me to make sure the goods arrived safely.

13 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

We love to see reviews like yours Sue! Thank you for your review! :)

Valorada con 5 estrellas sobre 5

Quality products

Quality products, good prices and quick delivery.
Recommended site.

8 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thanks heaps for your review! :)

Valorada con 5 estrellas sobre 5

I had an instance where my purchase…

I had an instance where my purchase didn't arrive in the prescribed time so I contacted Grab One who looked into the issue for me. They kept me regularly informed of developments until the issue was resolved satisfactorily. All my emails were promptly and politely replied to and they were very obliging. Thoroughly recommend them.

11 de diciembre de 2024
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thanks heaps for your review Cathy! Stoked to see our team were able to resolve this issue for you! :)

Valorada con 1 estrellas sobre 5

Mislead by GrabOne

Mislead by GrabOne. Purchased voucher to buy photo keyrings. This voucher was for a USA company that charges more in postage than the value of the item. Some $12 more than the GrabOne sales details of $5.95. Was not worth buying it, now GrabOne are saying that I have to deal with the issue via the Voucher company. My purchase agreement is with GrabOne, they should deal with it. If the deal is NOT as advertised an refund should be given without argument and telling me the customer to deal with it. Puts me off any further purchases with GrabOne of purchasing items. Previous item I ordered (beach bag) was of such poor quality I wouldn't order grabone items again - better off buying from Temu for better price & quality

22 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Gallie! Sorry to see of your experience when redeeming your coupon and with our Support team. I can see that we have sent you an email to advise that your refund request has been approved, we do require your response to confirm how you'd like us to process this refund back to you. Apologies for any inconvenience caused here Gallie, thanks again for your review!

Valorada con 5 estrellas sobre 5

Collective Hair Lincoln ....I Love the…

Collective Hair Lincoln ....I Love the ladies They are all so helpful Their customer service is impeccable They are also so down to earth and can make you feel like your doing coffee with a friend. Keep up the great customer service girls YOU Rock <3

6 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thanks for your review Virginia! Stoked to see of your experience using a GrabOne coupon for Collective Hair Lincoln! :)

Valorada con 5 estrellas sobre 5

It was easy

The goods and services were what I wanted, at a good price. It was easy.

28 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Geof!

Valorada con 1 estrellas sobre 5

Item ist not working at all.

Item ist not working at all.
It is incorrectly advertised

9 de enero de 2025
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thanks for your review Dirk, sorry to see that your purchase isn't working as expected. Please do reach out to our team via helpdesk@grabone.co.nz as we'd love to look into this for you with the supplier of the item. Thanks!

Valorada con 5 estrellas sobre 5

Great offer

Great offer, excellent value.

15 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thanks for your review, MJ!

Valorada con 2 estrellas sobre 5

Order not yet received

Have not received my order for cherries. Whne can I expect to treceive the order made last year ?

14 de enero de 2025
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thank you for your email Sylvana! Sorry to see that you haven't received your order, please do reach out to our Support team via helpdesk@grabone.co.nz for further assistance if you have not done so already. Thanks!

Valorada con 5 estrellas sobre 5

A truely functional individual in the Help Desk department.

Always great to have a company and in this case, an individual from the help desk - Emma, reach out and front foot any challenges before they eventuate and then more than satisfactory sort it effortlessly. While the provider of the service was unable to deliver said purchased service, the forward thinking on Emma’s behalf was 2nd to none.
Thank you for sorting this so quickly - I hope they have an employee of the month award, as it would easily be yours Emma - even with 18 days still to go in January.

13 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thanks for your review Mike! Emma is a support superstar! We'll ensure your lovely feedback is provided to her, thanks again!

Valorada con 1 estrellas sobre 5

No show of CherriesCherries were not delivered on date…

Cherries were not delivered on date indicated and still have not been 4 days later from Henry Cherries.
Disappointing as they were a gift.

13 de enero de 2025
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thanks for your review Anwyn, sorry to see your cherries have not been received! Our team have reached out to you via email to look into this further for you, please check your emails. Thanks!

Valorada con 5 estrellas sobre 5

Fantastic communication

I was completely ghosted by the beauty treatment provider I purchased a voucher from. After several attempts to contact them directly to make a booking, I reached out to GrabOne customer service for help. I dealt with the same person from GrabOne the whole time (Emma) and she was fantastic. Her communication with me was much appreciated as she followed a fair process between myself and the vendor, before issuing a refund. While disappointed with the vendor the service from GrabOne was superb.

13 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review! We will ensure your lovely feedback is passed onto Emma, thanks again!

Valorada con 5 estrellas sobre 5

Great Process from Start to Finish

Easy to order, great communication. Product was fantastic, arrived next day, the product was fragile and was beautifully and securely packed.

16 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks heaps for your review Sandy!

Valorada con 1 estrellas sobre 5

The voucher was not able to be supplied…

The voucher was not able to be supplied until January I wanted for Christmas, they keep sending delay emails and NOW cherries are at their cheapest in shops and srill not received

12 de diciembre de 2024
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thank you for your review Glynis, sorry to see this! Please reach out to our Support team who will be able to look into this further for you via helpdesk@grabone.co.nz. Thanks!

Valorada con 4 estrellas sobre 5

I was pleased with the product but…

I was pleased with the product but shipping was awfully slow - certainly didn’t arrive for Christmas, as hoped

12 de enero de 2025
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thanks for your review Kathy, sorry to see your item was caught up in delivery delays. If we can assist you further here, please do reach out to our team via helpdesk@grabone.co.nz.

Valorada con 5 estrellas sobre 5

Timely customer service

Books I ordered were damaged, an email was sent and past on to the supplier all sorted within one week during the Christmas rush. Great service.

17 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks for your review Clare! :)

Valorada con 1 estrellas sobre 5

took a long time for delivery no emails…

took a long time for delivery no emails to say why bad communication

10 de diciembre de 2024
Opinión espontánea
Logotipo de GrabOne

Respuesta de GrabOne

Thanks for your review Keith, sorry to see your item was delayed! If you haven't done so already, please reach out to our Support team via helpdesk@grabone.co.nz as we'd love to assist you further. Thanks!

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