GrabOne Opiniones 

506
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Cherries from Mr Henry didn't arrive- 2 lots were Xmas presents due for delivery 19 December. They were impossible to contact- no ph no, only e mail which was a waste of time. Still haven't srrived 29... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We let the hotel know that it was the combined celebration of my birthday and the Wedding Anniversary. The room was decorated beautifully with balloon and cakes. The room service was excellent.... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The items (Philips shaver heads) were well priced and arrived in reasonable time (considering they came from overseas). However, they don't cut very well, and are only a little bit better than the ol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been using Grabone for years. I think I've only had issues with one or two suppliers compare to the amount of positive experiences I've had. I do miss a few business that no longer trade wi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Launched in 2010, GrabOne has since grown to become one of NZ’s biggest and best-loved websites to find incredible deals on experiences and attractions in your local area, stunning escapes and huge savings on 1000's of products across loads of categories. Our customers have saved over $500 million and have bought over 15 million items, so what are you waiting for? Join the GrabOne community of savvy Kiwi shoppers and grab yourself a bargain!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

506 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(506)

1 opinión en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Bought for gifts

Bought for gifts, very good selection of items in these gift baskets.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks for your review Alison! :)

Valorada con 5 estrellas sobre 5

Missing Delivery Found!

I had a delivery that didn't arrive and after several emails and help with tracking numbers the GrabOne helpdesk team came through. My parcel arrived and I would like to thank them for all their efforts and support they gave me to make this happen over such a busy Christmas time. You are the best and I will recommend you to everyone!

20 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks so much for the lovely review Sue! We're so glad our team could help secure your order for you. Have a great evening :)

Valorada con 1 estrellas sobre 5

Poor quality product - pool roller

Poor quality product (pool roller - the attachment clips broke within a short period of time) and terrible customer service that followed, our issue remains unresolved, we still have not recieved a satisfactory outcome several weeks later - we will not be purchasing with GrabOne again due to this experience and the poor quality product, this should have been resolved

19 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Jenny and we're sorry to hear of your experience so far. I'll follow this up for you now and hope to get this resolved soon

Valorada con 5 estrellas sobre 5

The Portable Mini Karaoke Speaker with…

The Portable Mini Karaoke Speaker with Two Wireless Microphones we bought for each of our grandkids for Christmas was well received. They work great! And our order of 9 December arrived in time for Christmas. Thank you and Happy New Year GrabOne!

8 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

So great to hear this feedback Laurraine - hope you all had a great Christmas and New Year! Thanks for using GrabOne :)

Valorada con 5 estrellas sobre 5

Samantha on the Helpdesk was really…

Samantha on the Helpdesk was really helpful when I inadvertently bought a voucher that I thought was valid through to March but expired pre-Xmas when I had bought for a Xmas gift. After contacting GrabOne they liaised with the campground and after 10 days got a great outcome for me which was fantastic. I have to say she was professional and helpful and also kept me informed along the way.

27 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks Jo! We love our Sam, and we're so glad to hear she was able to help you out - have a great evening :)

Valorada con 1 estrellas sobre 5

Last minute cancellation by vendor

Not good I purchased my voucher. Phone the massage company, booked, told them I had a voucher. They text confirmation. Half an hour prior to my appointment said they could no longer keep my appointment as the had a double massage booked. Clearly this was a situation of taking a non voucher client over a vouchered client.

5 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Jacqui and we're sorry to hear you've had some issues with this appointment. We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 5 estrellas sobre 5

Best service ever

Best service ever, grabone was onto it straight away even though it was over the Christmas new year break I had some issues with seller, which ended with a good result,
Highly recommend them.

31 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thanks so much for taking the time to post this Veronica! So glad our team could help get your issue sorted :)

Valorada con 2 estrellas sobre 5

order an out of stock item and didn't contact about refunding…

Allowed me to order an out of stock office chair, they never contacted me about it so I had to a week later ask for a tracking number, just to be told it was never there and that I was down $180. I've requested a refund/cancelation of my order and won't be using them again
Edit to add: Customer service was an absolute breeze to deal with. Refund was fast and easy to get.

7 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Ki and we're so sorry to hear of the issues with your order. I can see you mention you have already been in our contact with our team and hope we can get this resolved for you soon

Valorada con 1 estrellas sobre 5

Worse online shopsite ever

I have ordered from Grabone and paid in full. It's more than 2 x weeks now, I have not received any responses from them as to when this will be delivered, or if they will refund me.

I will NEVER order from them again.

6 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Cat and we're sorry to hear your order hasn't arrived. We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 2 estrellas sobre 5

I did not receive half of my order

I did not receive half of my order, Cherries didn’t show up! Very disappointing. A very expensive treat for family for Christmas that never showed up. Supplier messaged with no reply.

18 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Anna and we're sorry to hear your order hasn't arrived in full. We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 5 estrellas sobre 5

A close shave

Ordered product, turned up as expected, good value for money.

1 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Great to hear this Gordon! Thanks for taking the time to let us know. Have a great day :)

Valorada con 3 estrellas sobre 5

This review is only about the delivery

This review is only about the delivery, not about the product. Ordered at beginning of December as delivery date was to be 19th December, plenty of time for Christmas. But didn't arrive until 4th January, and then only after I sent an email. Cannot recommend.

5 de enero de 2025
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Joyce and we're sorry to hear your order was so delayed. We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 1 estrellas sobre 5

No delivery of Cherry’s

I ordered and paid for some Cherries for Christmas from Mr Henry Cherries on 5 December 2024. They were supposed to be a special gift for my wife and I was assured they would be delivered no later than the 24th December. As yet I have not received the cherries and I have had no response to my email from Mr Henry Cherries. Needless to say I am very disappointed and my faith in Grab One deals has been destroyed.

5 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Mark and we're sorry to hear your cherries have not arrived. We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 2 estrellas sobre 5

Late delivery… glad our cats didn’t starve!!!

The delivery time wasn’t upheld and I received the cat feeder after we had gone away. This created panic as we tried to find an alternative product at short notice and due to our small town location proved impossible. The parcel was on our doorstep when we came home. Not
Much use to our cats!!! I still haven’t opened it. Very disappointing service.

28 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Vicki and we're sorry to hear your order was late to arrive We'd love to be able to look into this further for you, if you haven't done so already, please reach out to our helpdesk team via helpdesk@grabone.co.nz. Thanks!

Valorada con 4 estrellas sobre 5

Affordable & unusual gifts.

Grabone is a way of me being able to afford gifts I wouldn't normally be able to, whilst giving my recipients something to look forward to after Christmas.

1 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Happy New Year Safran, thanks for your review! :)

Valorada con 5 estrellas sobre 5

On Christmas Eve I thought I had a…

On Christmas Eve I thought I had a problem with Mr Henry and delivery of his cherries; however, with the persistence of Emma, of the Customer Service team, researching my original order all was satisfactorily cleared up and I was able to set up post-Christmas deliveries.
Thanks Emma.

24 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review Ken and your lovely feedback, we will ensure this is passed over to Emma! Happy New Year :)

Valorada con 1 estrellas sobre 5

Product broke after first use

Product broke after first use. Told company about issue and they offered me a $50 refund.

25 de diciembre de 2024
Opinión espontánea
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Respuesta de GrabOne

Thank you for your review here Brian, if we can assist you further with this purchase/product issue, please do let us know via return email. Thanks! :)

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