Grand Home Furnishings Opiniones 

419
TrustScore: 2 sobre 5

1,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Colchonería

Sobre Grand Home Furnishings

Escrito por la empresa

Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.

Our convenient delivery and financing options make getting that new furniture or mattress easy!

Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 20% de las opiniones negativas

Suele responder en menos de 48 horas

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1,9

Todas las opiniones

(419)

6 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Best Deals

My husband and I always end up at Grands when we look for furniture. They have the best deals and quality. Also love the Coke and Popcorn.

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for taking the time to review us! We appreciate your business.

Valorada con 5 estrellas sobre 5

Personable and Professional …

Laura did an excellent job in every way. Very well informed about the furniture and all the ins and outs of "getting" it. No hard sell in any way.

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for taking the time to review us we do appreciate your business.

Valorada con 5 estrellas sobre 5

I would like to know if you are selling …

I would like to know if you are selling my number because I've been getting calls from telemarketers since I brought from your store ??

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thanks for the review and No we do not sell our customers information. If you have any other questions or concerns please call Customer Service at 1-866-472-6343.

Valorada con 5 estrellas sobre 5

What great service!

What great service! Tara is awesome and I would and did buy additional items from her. Whenever I need things, I will come by your store first.

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for the review. We appreciate your business.

Valorada con 5 estrellas sobre 5

Made us feel welcome

From the time we entered the store we felt welcomed and comfortable

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for the 5 star review! We appreciate your business.

Valorada con 5 estrellas sobre 5

I was impressed that the sales person …

I was impressed that the sales person allowed me to take my time deciding on my choices. I was also impressed with the delivery and set up of furniture. The delivery men had to problem solve how to fit a sofa through a very confining doorway.

29 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Valorada con 5 estrellas sobre 5

Our salesman was very helpful and not …

Our salesman was very helpful and not pushy. We are happy with our purchase and it arrived earlier than expected.

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business.

Valorada con 2 estrellas sobre 5

Ordered custom couches and waited 6 …

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we received was not what we ordered. Finally reordered our furniture and am now waiting 8 weeks for it to arrive. Had asked salesman several times for updates and didn't get a call back, keep having to call and follow up. Should be the other way around.

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

We do appreciate your patience and your business. If you need assistance please call Customer Service at
1-866-472-6343.

Valorada con 5 estrellas sobre 5

We love your Lynchburg store!!

Your store in Lynchburg is easy to navigate. Your staff have given us good advice. They have not tried to oversell us. When we ask to just be left to shop around they honor that. Your sales are honest sales. One of your competitors advertise 50% off, buy one get one at the same price (meaning 50% off), buy one get one at the same or lower price for 1 cents (basically 50% off). I have found that this means they over price their items by 100% on a consistent basis! We respect your sales and overall way of doing business!!

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business!

Valorada con 4 estrellas sobre 5

Always treated very good anytime we …

Always treated very good anytime we shopped , good delivery people and good products. We will return to buy if we need anything.

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you for your review. We appreciate your business.

Valorada con 5 estrellas sobre 5

From our salesperson

From our salesperson, to the financing, to the delivery and set up, the people we delt with were absolutely wonderful. This was our fourth purchase from Grand and I'm sure it won't be our last!

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Valorada con 5 estrellas sobre 5

Very helpful and great customer …

Very helpful and great customer service. Will return for my next funiture purchase. Thanks for the great service.

28 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Thank your for the review...we appreciate your business.

Valorada con 1 estrellas sobre 5

Sofa frame broke within seven months...

Bought a couch from the store in Wise Virginia and within seven months the entire frame broke. My daughter's boyfriend got stabbed by a piece of wood sticking out. Very poorly made sofa!! I have emailed the company twice and no response. I called the store where I purchased the couch and they said that I bought it "as is". However, the lady I talked to said she would speak to her manager. She called me back and said they will send someone out to look at it. I really hope they fix it because the sofa has not been abused in any way.

12 de julio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

We are very sorry about the inconvenience. We'd love to discuss this with you because making our customers happy is our number one priority. Please contact our customer service department at customerservice@grandhomefurnishings.com. Thank you.

Valorada con 5 estrellas sobre 5

I love my new sofa and love seat

I love my new sofa and love seat. The gentlemen delivering were very professional and right on time.

6 de junio de 2017
Opinión espontánea
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Respuesta de Grand Home Furnishings

Awesome! Thank you for reviewing us. We appreciate your business.

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