Grand UK were Punctual -pick up and travelling home good choice of excursions friendly drivers and escort
Warner's hotel lakeside accommodation much too small drinks bar snacks expensive entertainment left room for improvement-coach visitors seated back and to the side of the stage which wasn't comfortable

The Tour Manager & Driver were excellent, the choice of a national group Hotel could have been better , by using a Good independent one, offering some evening entertainment, a d a wider menu choice would have improved what was a Good holiday.

The chalet was very comfortable and clean. The entertainment was excellent and lots to do in the day. The service in the dining room was a little short staffed at times but the food was very good with lots of choices.

Had a great time.Sharon our guide was fabulous.

I have sent a letter today about my complaints.

Actual holiday was fantastic. Tour guide friendly and knowledgeable. Driver excellent. However taxi pick up was the most moaning miserable man. Didn't like all the different places before setting off for the holiday. Hotel lovely and attentive staff.

The space at venue. Staff, food and entertainment all fantastic. Alex on greeting and reception was a saint.

Robin our tour guide was exceptional.

Brasserie 32 food not so good. Although the space and views were superb. All dishes were 5/10. I was disappointed to be served a weak ‘gravy’ fish soup with closed mussels. It should not have left the kitchen.

A well-planned and interesting trip. We managed a great deal in three days. The journey was quite long, but that was because of problems on the roads and not GUK. Hotel was fine and food good whilst the driver and Tour Manager were friendly and helpful.

Our holiday trips were varied and interesting. We had an excellent driver and a conscientious tour manager. Our pick-up and drop off were very good. We have been a number of times with Grand UK, and will undoubtedly go again.

Excellent venue, clean, customer service excellent. Variety of food options and entertainment. Recommend. Didn’t have time to visit the spa

We had exemplary weather which make any holiday great organised trips where we'll planed all meals were to a good or excellent courier gave good service thank you Sue Scotland looked nice in the sunshine

Experienced and knowledgeable guide. Good Programme except the replacement Black Country museum was not what I would have chosen. Nice hotel bedrooms. Poor restaurant service.

Went to the mercure hotel,at the out side of Cardiff.I went there once before it was disgusting ,poor food rooms .As I was unable to book till late I was stuck here .The best way to describe it, should be made into a car park. The food even worse ,it was limited and very low quality reheated turkey ,chip limited salad which is two sweets i,e 85p cheesecake .No proper chief .The hygiene was well below par .Anyone going there again,take tablets to cover food poisoning your likely to get stembark problem .And to Grand UK , don't use this hotel again and please send us vouchers ,it worth a no more than £500not £700 your own staff agreed it was worse.

Good pickup taxi both ways with checks from coach company. Guide very pleasant and knowledgeable about places we passed through as well as the day trips organised.
Hotel comfortable, food ok, hotel staff welcoming. Some of the restaurant service was a bit haphazard eg no water readily available at the table, had to keep asking for items such as tartare sauce when eating scampi, no condiments at all on table bar pepper.

Not only the day excursions, which were very interesting but also the tour leader, Wendy, the very competent driver Marcus.

The tour manager and the driver they were both experienced and entertaining

River cruise in Germany the boat was good. The food was excellent.But the itinerary was changed the UK group had no idea what was going on until our excellent driver sorted it out But the sunrise coach was a yutuon from angies coaches No Leg room if you are 5ft 10ln or taller had to sit on spare seat at the back only fit for school kids not a500mile trip

Excellent hotel with beautiful cooked meals.Excursions well thought out for the most part.