On our pick up from kingston upon Thames we were waiting at the destination we were given no one turned up so I wandered around the corner and the cab was sitting around the corner so that already made us over half an hour late, he then dropped us off at a bus stop in Leatherhead and i said to him this is not the right place he just said that's where he was told and drove off, so i had to phone grand uk company and they said it was Cobham Services so me and my mum had to wait for him to come back and get us. When we arrived at coach pick up point we had to wait 50 minutes because the driver got lost.
On the Tuesday trip when we went to the moors there was plenty of parking spaces for photo opportunities but the driver chose to go down an embankment and everyone on the coach screamed as it was very high up and the coach tipped over the edge.
Wednesday day trip to Longleat, once again the driver was getting lost he was trying to follow the satnav but the tour guide kept telling him to ignore that and go different ways so we ended up getting to Longleat way after our allocated time. When we got there the guide said shall we stop to look at and feed the deers everyone on the coach said no so they could get on with seeing the rest of the safari park but she just ignored them and spent half an hour feeding deers, so we ended up missing pretty much the whole park because we had no time left to do it.
Thursday free day usually get offered to be taken somewhere at an extra cost which we usually do but were offered nothing so had nowhere to go but to walk along the seafront, so overall this holiday was very disappointing, i wrote to grand uk saying personally I feel we should be reimbursed for some of the holiday as we missed half of it due to the incompetence of your staff. They replied saying they would get back to me, a month later I heard nothing, so I wrote to them again asking if this is there general practice to ignore it in the hope we would forget about it, got a rubbish reply back today saying we understand your frustration but hope our staff can learn from this, so basically they couldn't care less as long as they got their money. Won't using them again

I went on one of their Gold tours last week and they were absolutely brilliant. It was easy to book, I was kept informed, it was door to door and the Tour Manager and driver were really fantastic. I was so impressed that I booked another 2 tours for next year while I was away.

This was our first Coach Holiday.
Very well organised. Love the fact we could sit back and relax, taking in all the scenery.
Ann - our guide was professional, polite & informative, no problem too small for her.
Lewis, the driver, was excellent.
Look forward to our next trip.

Although we had problems with the weather Grand Uk went out of there way to help every step of the way .The 3 hotels we stayed in were very accommodating and couldn’t do enough for us we had a very enjoyable holiday

Despite Storm Amy I want to commend our Driver, Tony, and Courier, Kay. Despite loosing a day of our holiday to the Storm, Kay made many arrangements to enable us to see everything promised in the brochure.
(We were surprised when an acquaintance of Kays agreed to give us an hours tour around Liverpool. It became a sightseeing tour plus a Beetle's tour too. So we had two and a half hours tour completely unexpected. It was a blessing because the wind was so strong walking around was almost out of the question)!!
These changes meant even changing the Friday return journey on the Ferry.
Yes, we were tired at the end of the holiday, because of late night or early morning sailings, but after all the delays our homeward journey was almost on time.
They could not have done more for us. Thank you both, and the Company who sanctioned the changes made - and for the lovely Cream Tea served to us in St. Johns.

There was enough to do without over filling our time

everything promised delivered in a professional manner. Experienced, helpful and friendly staff. very good value for money

Hotel was great and the staff friendly.
Food was cooked well and always hot.
The weather was better than expected.

We found grand uk organised good driver Chris and guide Nathan nice hotel good food and entertaiment and excursions were excellent
So yes we haf a great time thank you

It was very enjoyable plus a very friendly guide and driver

Door to door service and luggage handling. Friendly and capable tour manager.

We were very well looked after, loved the trip but a little tiring.Made some lovely new friends . Already booked another holiday with Grand UK Holidays..

Very well organised from pick up by an excellent taxi driver to arrival at the hotel. Good rep, gave information. The hotel was 2star very clean and organised.Hotel staff very good. Some of the vegetarian options were not good, curry inedible. Single rooms very small but clean.

The hotel was clean and comfortable. Tour Manager was exceptional and so was the driver, both very friendly and helpful.

Lovely hotel, Grand Uk coach driver and tour guide excellent

Pick up from the first pick-up point was on time, but me and 4 others waited at the second point for 45 minutes after the pick up time and had great difficulty in reaching anyone by phone for an update.
The food at the hotel was disgraceful, inedible and disgusting to look at. I stayed at the Leonardo Bradford Hotel.
The first full day started with our coach breaking down and we had to wait an hour for a replacement. I understand that these things happen and are out of your control. The tour guide was inept to say the least. On our first day trip, Settle to Carlisle by rail he did not realise that he did not have the correct tickets for the journey and we had to do a detour which meant that instead of having some time in Carlisle to wander about, we had 25 minutes to get something to eat. (We were on the coach from 9.30 until 2.25 with a 15 minute break when the tour guide went to get the new tickets.) At the end of the train journey, there was no coach outside the station and the guide set off with a few passengers (all on foot) without telling anyone where he was going. So all 50 or so passengers were trailing along the streets of Settle trying to catch up with the guide.
The Skipton visit and cruise was uneventful and quite frankly boring. The 'cruise' being 30 minutes going up and then back along a short stretch of the canal.
The final day was a disaster. We were dropped in Harrogate on time (about 10.20) and told to get back to the bus for 2.00. When we got to Knaresborough we were told that we would only have 45 minutes there. The guide said that he was concerned about the mobility of some passengers and that we would not have time to visit the places of interest in Knaresborough as a result. As I recall, the city of Harrogate was very hilly indeed and I did not see that Knaresborough was no different. At approx 4.00 pm we set off back to the hotel.
The roast turkey dinner on our last night was terrible and again inedible.

Well organised. Very helpful Tour Manager and Driver.
Convenient pick up point and no single charge.
Hotel accommodation and food excellent.

Very well organised for collection and transfer. Great coach driver and the holiday rep was great too. Both very helpful. Trips were well organised and plenty of free time too.

Excellent hotel and good servings of wonderful food. Enjoyable trips out and Katherine was a lovely tour manager with a great sense of humour. Of course, the good weather helped, so all in all a very good holiday indeed.

Well organised. Very good Tour Manager and Driver. Good comfortable hotel. Wonderful weather and a great group of travelling companions