Look NO further!! This is a GREAT printing company for canvases. 💯 Everytime on multiple different styles of canvas prints ordered. Have also dealt with customer services and found their assistant ex... Ver más
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Consulta las opiniones de los clientes
Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communica... Ver más
La empresa ha respondido
Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I un... Ver más
La empresa ha respondido
ordered the canvas print and paid for delivery just to receive delivery to a matalan without asking. When you charging nearly a tenner for that, you should at least ask your clients if thats ok to do... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Beautiful Personalised Products We're specialists in personalised canvases, printed products and gifts.
Información de contacto
Humber Road, NG9 2DP, Beeston, Reino Unido
- info@grangeprint.com
- grangeprint.com
2,6
Malo
277 opiniones
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Excellent Prints
Never disappoints amazing quality and value, Recommend 100%
20 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Pierre
Thank you for taking the time to leave us this great feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.
I have used Grangeprint on a number of…
I have used Grangeprint on a number of times and have always experienced a very helpful and considerate approach from the staff, a gentleman named Ashton has exceeded my expectations and has demonstrated his commitment to ensuring quality of service and he has sent me different proofs prior printing and I must say I have been very happy with the results, I write poems for friends that have lost loved ones and Ashton has aided me in representing remarkable canvases that mean so much to the families I have wrote these poems for. So a big thank you to Grangeprint and especially Ashton for his professionalism and a keen eye for detail. Thank you so much
18 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Mark
Thank you for this amazing feedback!
We are very proud of our dedicated team!
If there is anything else I can help you with please email direct to info@grangeprint.com
Many Thanks
Customer Services
gorgeous gifts....
gorgeous gifts..... quick service. i would recommend
17 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Tracy
Thank you for taking the time to leave this lovely feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.
Ordered some Polaroid fridge magnets…
Ordered some Polaroid fridge magnets 90% of them had been printed and cut really well. However, 10% were cut off centre or were cut completely different to the others. Thankfully they were fairly easy to cut and I managed to fix them myself! So overall I am pleased with my order from grangeprint.
14 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Danni
Thank you for taking the time to leave this honest feedback.
If there is anything else I can help you with please email direct to info@grangeprint.com
Many Thanks
Ashton
Customer services.
Absolutely blown away
Absolutely blown away. So pleased with my purchases
14 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Bronwen
Thank you for taking the time to leave this lovely feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.
OMG dreams actually do come true
Good evening can I just start and say thank you very much for the quality of the Canvases I’ve received :) they are second to non , and even from a very poor quality picture you have produced a life time memory for me with the only picture I have of my belated farther and daughter , the canvas is breath taking from a poor image you would have never guessed that it was a poor image because you Guys have done amazing Piece for me that I will Treasure for ever, I’ve had this picture before put onto canvas a few years ago With a different company and the quality was very bad ,they did tell me this at the start but I proceeded, to be disappointed , but you guys have lite our home up and this has pride of place , I got this on an amazing GROUPON deal , and I’m so glad I decided not to swipe past this deal , I would pay the price of this canvas again in the future , it’s totally worth it , being a Single mom of 4 , We have A holiday fund that we save all though the year for our holiday , but we are going to save a jar Just for our new canvas A picture of all of us , so thanks again for a quality picture , and great costumer services throughout
Many thanks
12 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Thank you so much for taking the time to write this review. The fun part of our job is creating beautiful memories for people. We are so glad you like your canvas. It has been a very difficult time during the Pandemic but this makes all our hard work worthwhile.
My lovely print arrived today
My lovely print arrived today, had to wait a little longer than expected with the current situation, but when chasing up the order my emails were always answered straight away, would use again
11 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Debbie. Thank you so much for your patience during the Pandemic. We are pleased to say we are back up to date now. I am really glad you like your print. Thank you for your custom.
Excellent product
Excellent product. Slight delay due to COVID but excellent customer service response
Beautiful prints
7 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Matthew
Thank you for taking the time to write this lovely feedback!
We really appreciate it.
Many Thanks
Ashton
Customer services.
If I could put 0 I would
If I could put 0 I would. This company is a scam. Bought a canvas to be claimed on Grangeprint. It has been almost 6 months since I bought it, I have uploaded more than 10 different pictures for them to say "its slightly low quality" .
I have PAID another website to download high quality pictures just to get this canvas done. Yet again, MY IMAGE IS LOW QUALITY. COMPANY ITS A SCAM. I have asked to get refund and apparently they don't refund? DON'T NEVER BUY FROM THIS COMPANY. IF YOU DO BUY THEY WILL ASK FOR QUALITY CONTROL AND THAT IS WHERE THEY SCAM YOU. AS THEY KEEP SAYING LOW QUALITY IMAGE AND THEY ARE NOT PRINTING THE CANVAS AND CAN NOT GIVE A REFUND.
5 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Anthony, sorry to hear you are not pleased with our service.
However, we do find your comments really unfair.
We pride ourselves on our quality check service, our designer checks images and if the images are poor quality or in your case slightly low then we let you know.
You are given the opportunity to accept the image request therefore go to print or change the photo. If you change the photo then we will check it again free of charge.
This is purely for your benefit to make sure you are happy with the outcome, it doesn't benefit us from sending these requests as it means a lot of our designers time keeps going in to checking your images.
I have had a look at your image that is currently uploaded and it is slightly grainy in darker areas because it was taken at night. If you're happy to go ahead please click accept and your order will be sent to print straight away.
If you would like to contact our customer service team we can help you with any image quality issues or questions you have - we just want you to be pleased with the final result.
“Unprecedented times” yet GrangePrint endured.
Now here is a very responsible, professional company, who have fought through a very difficult period. Whilst observing all of the necessary distancing advice, they continued production, and kept clients informed frequently throughout the order and fulfilment process with transparent honesty. The care and support given by their studio staff was exemplary, even to the extent of inspecting the quality of my images, and requesting the originals to ensure the quality of the finished canvas - which is superb.
1 de agosto de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi John
Thank you for taking the time to leave us feedback.
We really appreciate your patience and understanding during these difficult times.
Many Thanks
Ashton
Customer services.
Absolutely love my canvas
Absolutely love my canvas, quality is amazing, paid for black and white Option which i love!! a bit of longer wait to arrive due to covid but definitely worth wait. I email regarding order n they responded instantly.
31 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Nicola
Thank you for taking the time to leave us this wonderful feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.
Terrible service
Ordered a print in 15/6/20 as a gift - still not received it on 31st July - had no communication unless I have contacted them. steer clear!
31 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Sarah, so sorry to read that you are disappointed with our order, firstly, I would like to apologise for any delays you have experienced.
Unfortunately these are unprecedented times that could not have been planned for.
We had to close for a few weeks at the beginning of lockdown and have since returned with a small team. We have deliberately not committed to any dispatch dates as it has been impossible to commit to any specific dates as the law and guidelines continuously change regarding COVID-19.
Since March we have displayed on our main page to expect significant delays and again at the checkout before your order is placed.
We have also sent continuous updates to our customers with orders that are processing with us - please check your junk mail if you have not received any.
Although the majority of our staff members that are able to do so have returned and are working hard, we are ensuring staff that are higher risk or have to use public transport can continue shielding, our concern is that our staff feel safe and comfortable in the work place.
Although already a small business we are operating with less staff now in production, but we have had to reduce numbers to ensure that all staff can keep a distance. This is beyond our control.
Extra hygiene standards have been put in place. We are implementing extra cleaning especially in areas where we have contact with products. This as well as keeping our distance and supplies from locally locked down businesses does also impact processing times.
We are working hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling. Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.
Unfortunately we couldn't find your order with the name given here but we are happy to discuss further, please can you email info@grangeprint.com with your order ID number & I will be more than happy to help look into your order for you and hopefully leave you with a positive experience with Grangeprint.
Lie to customers
Possibly the worst company I have ever had to deal with.
Ordered an item on 5th June expecting delivery around 18th fast forward to 23rd July and I finally receive the item.
They wouldn’t refund or compensate me as they told me on the 3rd July that it had already been printed, when I received it clearly states printed 17th July, so they lie to their customers. Horrendous service avoid at all costs.
28 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Michael, sorry to hear that you are not happy with the experience you had with us at Grangeprint.
I would like to apologise for any delays you have experienced, unfortunately these are unprecedented times that could not have been planned for.
Our normal processing time is a maximum of 14 working days,
We had to close for a few weeks at the beginning of lockdown and have since returned with a small team and are all working extremely hard to catch up with our backlog of orders. We have deliberately not committed to any dispatch dates as it has been impossible to commit to any specific dates as the law and guidelines continuously change regarding COVID-19.
Unfortunately these are printed goods, personalised items are non refundable as it costs us to process and also to print an order.
We have displayed on our main page to expect significant delays and again at the checkout before your order is placed since March.
We have also sent continuous updates to our customers with orders that are processing with us.
Although already a small business we are operating with less staff now in production, but we have had to reduce numbers to ensure that all staff can keep a distance.
Extra hygiene standards have been put in place. We are implementing extra cleaning especially in areas where we have contact with products. This as well as keeping our distance and supplies from locally locked down businesses does also impact processing times.
We are working extremely hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling. Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.
Unfortunately we couldn't find your order with the name given here but we are happy to discuss further, please can you email info@grangeprint.com with your order ID number & I will be more than happy to help look into your order for you and hopefully leave you with a positive experience with Grangeprint.
Excellent quality canvases
Excellent quality canvases. Really impressed. There were delays in delivery (hardly surprising with the current climate). When I approached the company they were very quick in replying and managing it before ensuring I was updated every step of the way. I will most definitely be using them again and can highly recommend them to anyone
27 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Scott
Thank you so much for taking the time to leave us some feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.
Still no Canvas
Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communication that seemed automated when responding to my complaint. Shouldn't take customers money when they cannot process orders. Would never use again.
23 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi James,
So sorry to read this.
We sincerely apologise for the delays due to COVID and limited staff.
Please email me ashton@grangeprint.com with your order id number & I will be more than happy to help look into your order for you.
Kind regards
Ashton
Customer services
Excellent end to end customer service
Excellent end to end customer service, always answered email queries in a timely manner, great quality pictures, bought through Groupon to give a great price
22 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi John
Thank you for taking the time to write us this amazing feedback!
We really appreciate it.
Many Thanks
Ashton
Customer services
Worst company I've ever dealt with in 40 years
Only gave 1 star as I couldn't give any lower.
Brought 2 canvases through Groupon. Paid money only to find Grangeprint charge you for everything extra to make the canvas half decent. They even charged nearly £3.00 for a fixing kit that I then got from the pound store at two for 50p! Ended up paying more for the canvases than going with a reputable company.
Took order during lockdown and then never kept to their recommendations for time scales on delivery. When you enquire about the delays they gave Corona virus as reason. Quite accepted that they were delayed but they took order in lockdown and then changed their website. Most good companies kept their customers in updated throughout the virus.
Closed down their customer service department so there was no way to speak to them. If you run a half decent company then you need to try to keep the customer happy. Don't sell if you can't put your customers first. You could email them but replies just did not address the issues. Just excuses.
Canvases arrived after two months, only to find that one was damaged, and couriers had delivered to wrong street! It was clear that it had gone out like this as well packaged. Asked for a refund to be told that they wouldn't refund but replace the canvas. Ten days later replacement arrived. It was a different colour to the original, so I now have three poorly printed canvases that are not worth keeping and certainly would not hang on my wall.
Ironic thing is that I got another company to do them three weeks ago as I didn't think I would ever get the Grangeprint ones, and they arrived in ten days and the quality was excellent.
When you complain or look at Grangeprints feedback reviews it is amazing how it is always the customers fault. Take a good look at yourself Grangeprint.
22 de julio de 2020
Respuesta de GrangePrint.com
Hi Ian, sorry to hear that you're disappointed with your recent experience with Grangeprint.
The extras we offer are completely optional and it is up to the customer whether they opt for them or not. Our prices are already extremely low on Groupon for a standard canvas and therefore that means we do have to charge for extras simply because they cost us extra to provide them.
I would like to apologise for any delays you have experienced, unfortunately these are unprecedented times that could not have been planned for.
Since the beginning of UK lockdown we have displayed on our main page to expect significant delays and again at the checkout before your order is placed. We have also sent continuous updates to our customers with orders that are processing with us.
Our customer service team stayed working throughout lockdown from home answering all emails, we have not closed our customer service department at any point during this pandemic.
We cannot comment on how other companies have dealt with the COVID situation, however as a small business we feel we have dealt with it the best we can. We are working extremely hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling. Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.
Sorry to hear that you had issues with our courier please can you drop us an email - info@grangeprint.com along with your order number so we can raise a complaint with them directly regarding the damage and the wrong street if we haven't already.
We can also discuss the colour issues you are referring to and hopefully rectify the issue for you as we want you to have a positive outcome with Grangeprint.
Avoid them go elsewhere
Awful awful company zero communication I placed a order for 3 canvases on the 06th June and still waiting I had orders from abroad arrive here faster you shouldn't be taking orders if the wait times are this long disgraceful that I'm nearly coming upto 2 months with no canvases!!!
20 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Paul
Firstly, I would like to apologies for any delays you have experienced, I appreciate you really want your goods and how frustrating this is.
Our main page does advise to expect significant delays.
This has been on the website since March and was there when you placed your order.
We also have this information on our help centre, order received and processing emails.
https://grangeprint.com/help-centre/delivery/how-long-will-be-order-take-to-be-processed
Please email me direct atashton@grangeprint.com with your order id number and I would be more than happy to look into this for you.
Groupon deal
Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I understand with coronavirus it’s a hard and I know to expect delays however, if you was so busy and so far behind on orders,stop taking orders
19 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Ste,
Firstly, I would like to apologies for any delays you have experienced, I appreciate you really want your goods and how frustrating this is.
We are sorry we cannot fulfil the order in our normal timelines. We did make this clear at the point of ordering.
We are working hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling. Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.
We are trying to get all orders out as fast as we can as we value your custom and customer satisfaction is very important to us.
Our first priority has to be keeping our staff, customers and wider community safe.
Please email me direct at ashton@grangeprint.com if you have anymore questions I would be more than happy to advise.
Total disgrace
Total disgrace. I waited months on my order it finally arrived yesterday with a dent it's dull and a total disgrace. I'm furious and the customer service was a joke. Don't order.
19 de julio de 2020
Opinión espontánea
Respuesta de GrangePrint.com
Hi Caroline,
Huge apologies about this.
I would like to sincerely apologies for the delays you have experienced.
We have had a message on our homepage since March advising of the delays due to COVID-19.
We are more than happy to help you with the damaged order.
Our policy is to replace any damaged orders like for like.
Please can you email me some images of what you have received to direct at ashton@grangeprint.com so I can investigate and resolve this for you.
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