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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Got a box of Cherry Bakewell Oat Boosts as a free "treat" at Waitrose. I agree with another reviewer who said the box the flapjacks are in could easily be half the size. Surely a marketing ploy to ma... Ver más

Valorada con 1 estrellas sobre 5

My family were fairly poor and my mum worked in service as a cook . She was able to conjure something to eat from scratch sometimes she’d create a suet pudding mix of suet dried fruit sometimes sugar... Ver más

Valorada con 2 estrellas sobre 5

Don't be influenced by the size of the packaging, once opened the contents are small,small,small!!! Box could easily be less than half its size,and wouldn't be so misleading. For the price,contents... Ver más

Valorada con 4 estrellas sobre 5

I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Restaurantes y bares

Sobre graze.com

Escrito por la empresa

Since 2008, seven friends (and a few helpers!) have been reinventing snacking, one delicious nibble at a time.

We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.

We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in stores in the UK too!

Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.

Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,9

Todas las opiniones

(3659)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great range of snacks

The range of snacks is fab-they are all different but I’ve loved everything I tried.

25 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Thanks Michelle! I hope that you continue to enjoy giving all of our snacks a go :)

Valorada con 5 estrellas sobre 5

Extra weekly treat

Great snacks

24 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Thanks for the review! It's lovely to hear that you've been enjoying your weekly snacks :)

Valorada con 2 estrellas sobre 5

To expensive for what you get.

17 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Thanks for the feedback Sarah! We understand that our snacks may not be suited to everyone's budget but we still think our boxes offer great value (delivery is included in the price, and you can earn free boxes when people sign up using your friendcode!)

Valorada con 5 estrellas sobre 5

Extremely handy!

I love that I can select the option to have high fibre or high protein snacks it takes the thinking out of snack time!

17 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Thanks so much for this, Fatima! We think about snack time so that you don't have to :)

Valorada con 5 estrellas sobre 5

Perfect

Easy to order, such a delightful array of snacks. Which is perfect for those on a calorie controlled diet, as well as vegans and diabetics. Dispatched fast and packed with care. So happy with my subscription. Would recommend.

9 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Sam, it's so lovely to hear that you've been enjoying your subscription. Just a heads up - all of our snacks are produced under the same roof, so we can't guarantee the absence of any listed ingredients in any of our snacks and they aren't suitable for those with intolerances. If any prospective grazers are uncertain as to whether our snacks are suitable for them, we always recommend consulting their doctor so that they can provide a professional medical opinion. You can also contact us with any questions at hello@graze.com. Thanks for the review and happy grazing :)

Valorada con 4 estrellas sobre 5

Great taste from what arrived

The snacks are really nice but one of my boxes was stolen unfortunately.
sign up and referral system are easy and my family’s boxes have impressed them. Missed my chance to try the cookies that where apparently in my box haha.

2 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Thanks for the review! Really sorry to hear about your missing box - If you pop us an email at hello@graze.com we'll be happy to sort something out for you :)

Valorada con 5 estrellas sobre 5

Always arrives on time

Always arrives on time. Great variety of snacks. So far have liked all of them.

3 de febrero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Shirley,

Delighted to hear that! Thanks for the review, and happy grazing :)

Valorada con 1 estrellas sobre 5

Piece of Cardboard in packaged snack

I used to buy one of their snacks for a few years regularly but no more after this disappointing experience.

Found a pretty big piece of cardboard in a package so sent an email asking how to replace it. A member of the customer service team asked me to send back at my own cost and they would offer some goodies to cover the postage. I questioned them why I should be losing money when it’s not my error and spending my own time to go to the post office. Then finally they sent me an envelope with a stamp on after a few email going back and forth. I sent it back a few weeks later. No update for a month since. I chased them and finally they admitted that the cardboard came from their product from packaging and they offered me to replace the item, plus one extra snack.

The whole experience was painful and, when they don’t value their clients I would never buy or order anything again from Graze.

30 de octubre de 2022
Opinión espontánea
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Respuesta de graze.com

I'm really sorry to hear that was your experience! Incidents like this are extremely rare, but investigations do sometimes take a while, especially if they involve receiving returned items. Thanks again for bringing the issue to our attention - I can assure you that we do everything we can to prevent this sort of thing from occurring.

Valorada con 5 estrellas sobre 5

Yummy boxes

All the boxes I have had so far have been really delicious

30 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

This is great to hear, Caroline!

Thanks so much for the review - we wish you continued happy grazing! :)

Valorada con 5 estrellas sobre 5

I tried the 1st free trial and I loved…

I tried the 1st free trial and I loved it! Great product and service! The snacks are heathy + not a lot of plastic used in the packaging so great for the environment.

30 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Jasmine,

That's great to hear! Happy grazing :)

Valorada con 5 estrellas sobre 5

The best oat bars

The best oat bars I’ve ever tasted in my life 🤩🤩 lemon and blueberry is the best!!! but Honey one is also amazing 😋😋😋when I had the apple crumble one I felt like I was in Charlie and the chocolate factory
I could probably never grow tired of eating these
Would be good if the packets were recyclable

18 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Ruby,
Thanks so much for your wonderful review! It's great to hear how much you love our flapjacks and oat boosts- who could resist our fruity goodness?!
We are definitely aware that we need to do better packaging-wise, we're working hard to find ways to keep our tasty treats fresh while making the packets recyclable, so hopefully soon we can make that a reality!
Thanks again for boosting our day :)

Valorada con 3 estrellas sobre 5

could be a little bigger but apart from…

could be a little bigger but apart from that nice mixture ,tasty

10 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Michelle, 

Thank you for this review. 

It's great to hear that you find the snacks tasty. 

Our snack team work with our in-house nutritionist to create perfectly-portioned snacks that are just the right size to keep grazers fuelled between meals but we're sorry for any disappointment with our portion sizes!

We hope that you will continue to enjoy grazing with us, please don't hesitate to get in touch at hello@graze.com if you need any assistance with anything :)

Valorada con 2 estrellas sobre 5

Excessive emails

Far, far too many emails. Feel bombarded.
Product great but the over communicating is annoying, I’m sorry to say.

6 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Rob,

Thank you for this review - feedback such as this is always appreciated as it helps us improve our service. 

We are very sorry to hear that you are receiving too many emails.

You can opt out of marketing emails via the notifications page on your account, here:

www.graze.com/uk/account/preferences

If you'd like for us to unsubscribe your email address for you, please feel free to get in touch at hello@graze.com and our Customer Service team will assist.

We hope that this has been of help and that you have enjoyed the snacks! 

Valorada con 5 estrellas sobre 5

Delicious and nutritious snacks

Delicious and nutritious snacks, colourful & beautiful packaging, and lovely team .
Thank you graze

4 de enero de 2023
Opinión espontánea
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Respuesta de graze.com

Hi Safiyah,

Thank you so much for this review!

It's fantastic to hear that you're a fan of the snacks and the service you are receiving.

We wish you continued happy grazing! :)

Valorada con 1 estrellas sobre 5

I HAVE STILL NOT RECIEVED ANY OF THE…

I HAVE STILL NOT RECIEVED ANY OF THE BOXES I HAVE PAID FOR. NONE OF THEM HAVE COME AND I HAVE PAID FOR 2 BOXES A WEEK SINCE I SET UP THE SUBSCRITPION.

19 de diciembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Chyna,
Thank you so much for reaching out about this.
We are so sorry that your boxes haven't arrived at all.
If you email us at hello@graze.com our amazing customer service team can make sure they take care of you and try to figure out why you aren't getting your snacks.
We hope we can get this sorted out for you very soon!
All the best,

Valorada con 5 estrellas sobre 5

love graze its so unique

i tried the first box as it was £1 so why not, personally im a picky eater so i just gave it to my classmates and everyone lovedddd it! didnt realised it was a subscription so they took money for the upcoming graze packet even though i wasnt informed but once i told them about the situation they refunded me and sent me two packets after which everyone loved again.
amazing customer service and very kind!

22 de diciembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Aya,
Thanks for reaching out. It's always exciting to hear that our hard working customer service team is appreciated! We try to make each grazer, old or new, feel cared for, so it's wonderful to hear that everything was sorted out for you so well.
Glad to hear our snacks were a hit with your class!
All the best :)

Valorada con 2 estrellas sobre 5

Great product, abysmal delivery service …

My parcel was never delivered despite the fact that APC Overnight stated on their website that it was on Dec.6. They could provide no photo or location evidence of any delivery. I was at home the entire day. Response time from Graze was very slow although polite. I was told that the delivery company was unresponsive to requests to locate the parcel. As this issue could not be resolved within a business week, I had to settle for a refund because I was leaving town for the holidays. As much as I love Graze snacks, I will not be ordering them from their website any more.

14 de diciembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Kale,
Thanks for reaching out about this. It's such a shame to hear that the delivery service was such a let-down. We're so sorry that your snacks didn't arrive, and that the couriers were so difficult to get a hold of. It's nice to hear that we were able to sort out a refund for you in the end, but it's a real shame you didn't get to try your snacks.
We are always looking for ways to improve, so feedback like this is really important- so thank you!
Hopefully you can find some amazing graze goodies in your local shops for now.
All the best :)

Valorada con 5 estrellas sobre 5

Healthy sweet treats, what’s not to love

My husband loves the flapjack and I love the Dark Chocolate Cherry Tart. We like a little bit of sweet at the end of each day, and graze gives us this without a huge calorie count.

It was good to find enough of our favourites in stock and we were able to use a great offer and make a good saving too.

28 de noviembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Joanne,
Thanks so much for such kind words!
It's wonderful to hear how much you and your hubby love a guilt-free graze treat in the evenings :)
We love hearing what snacks are our grazers favourites- dark chocolate cherry tarte is a real winner- and getting it on offer makes it even sweeter. Thanks again for being a loyal grazer!
All the best!

Valorada con 5 estrellas sobre 5

Love Graze

Love Graze snacks We tend to go for the savoury one’s but the chocolate dip’s are another favourite. We get the individual punnets as they are the perfect size for a snack. Take to work, picnics etc.

1 de diciembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Katy,

Thanks so much for this review, it's great to hear that you're a fan of the snacks!

We wish you continued happy grazing :)

Valorada con 2 estrellas sobre 5

Did not enjoy the snacks

13 de diciembre de 2022
Opinión espontánea
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Respuesta de graze.com

Hi Elaine,
We're so sorry that you didn't enjoy the snacks that you received. We are always looking to improv though so the more feedback the better.
If you have any thoughts about what might help make our snacks more to your taste do let us know, since we are always looking for good ideas :)
All the best,

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