Great wine at a very reasonable price. Fast service and very helpful when I suddenly realised the wine was going to the wrong address.
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Consulta las opiniones de los clientes
The most agreeable and easy to use service. We did not find the taste of our first half case agreeable, (NOTE: nothing wrong with the wine just personal preference) 2 days later they picked up the re... Ver más
La empresa ha respondido
Always quality, wines I couldn’t find elsewhere at a great price. They dispatched my order promptly and properly packaged without plastic in a stout box which was delivered quickly and intact.
La empresa ha respondido
Superb person to person service. It was like going into one of those old fashioned wine shops. The two orders appeared when David said they would at their respective locations without any delay. Can't... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de vinos
- también en la categoría
- Mayorista de bebidas alcohólicas
- Mayorista e importador de vino
- Tienda de bebidas alcohólicas
Escrito por la empresa
Established in 2003, Great Wines Direct is a family run independent wine merchant. Our outstanding selection of wines from across the world are independently graded and reviewed by the world's top wine critics - so you know exactly what you're getting and have the knowledge to confidently explore new grape varieties and appreciate new wines. For all of our wines, we strive to provide the most affordable rates available on the internet and in wine shops. We do not believe in intentionally raising our pricing in order to appear to give significant discounts. Our wines are not readily available in wine shops and supermarkets, only in quality restaurants, hotels and bars
Información de contacto
Milner Road, CR3 6JR, Caterham, Reino Unido
- 01293734664
- service@greatwinesdirect.co.uk
- greatwinesdirect.co.uk
4,9
Excelente
285 opiniones
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Great efficient service
Great efficient service
Very wide range of wines and excellent prices
Delivery is timely and efficient
24 de enero de 2025
Respuesta de Great Wines Direct Ltd
Thank you for the fantastic review! We're so pleased to hear you're enjoying the wide selection of wines and our efficient service.
We work hard to offer great value and a seamless experience for our customers, so your feedback means a lot.
Cheers to many more wine discoveries with us! 🍷
Respuesta de Great Wines Direct Ltd
Thanks for the great review! We're glad you found our site easy to use and that you received your order quickly. 🍷
Great Service !
Thank you for the help and flexibility given when preparing our order. The communication was swift and concise. Our order was proceeded quickly. The delivery was at my door before I had time to decide when I was going to drink the wine.
8 de enero de 2025
Respuesta de Great Wines Direct Ltd
Cheers for the fantastic review, Stewart! 🍷
We're delighted to hear you were happy with everything, especially the speedy delivery - it sounds like you'll be enjoying that wine in no time! We pride ourselves on excellent communication and flexibility, so it's brilliant that shone through for you.
Thanks again for choosing us!
The most agreeable and easy to use…
The most agreeable and easy to use service. We did not find the taste of our first half case agreeable, (NOTE: nothing wrong with the wine just personal preference) 2 days later they picked up the remaining 5 bottles and delivered a magnificent 6 pack. Since then we ordered another wine recommended by our liason person; and equally fantastic. Also they answer the phone promptly without the robot saying if you want this press this number etc. I love this company; unusually agreeable, fair and they got a lifetime customer.
3 de enero de 2025
Opinión espontánea
Respuesta de Great Wines Direct Ltd
Wow, thanks so much for this wonderful review, Ivan! We're absolutely over the moon to hear how much you love our service and that you're now a lifetime customer - that means the world to us!
It's great that you found our team so agreeable and helpful in finding the perfect wines for you, even if the first case wasn't quite to your taste. We're all about making things easy and enjoyable, and we're thrilled that came across.
Cheers to many more fantastic wines together! 🍷
Delivery did not turn up in the…
Delivery did not turn up in the allotted time slot. Waited 3 hours the gave the app my next door neighbours address as well. Apparently , according to Great wines! this causes the parcel to be be sent back to base and re delivered the next day , so waited 5 hours for nothing. No message no apology no info from delivery DPD!
Next day delivery arrived on time- by what looked like a child! Young lad. So bit my lip. Hoping wine is better!
6 de enero de 2025
Respuesta de Great Wines Direct Ltd
Thank you, Sylvia, for taking the time to share your feedback regarding your recent delivery experience. We value all customer input and strive to improve our services.
I understand your frustration when the delivery did not arrive within the expected timeframe. However, I would like to clarify that the change of delivery address was made 30 minutes after the allocated delivery window had passed, according to the DPD app. Due to GDPR and security protocols, DPD had to cancel the original delivery and reallocate it, resulting in it being sent out the following day, as per their T&C's on their website.
While I appreciate that waiting for your delivery can be inconvenient, I would like to highlight that a 48-hour delivery timeframe is still well within our estimated 1 to 3-day delivery window. We do ask for a little patience as our drivers navigate London traffic and unpredictable weather conditions, such as snow.
Regarding the delivery itself, we assure you that we take pride in our team, and we always aim to provide professional service. I hope you find the wine to your liking; we are confident you will enjoy it.
Thank you for your understanding, and we hope to serve you again in the future.
Seamless process from ordering to…
Seamless process from ordering to delivery. Knowledgable and friendly customer service.
6 de enero de 2025
Respuesta de Great Wines Direct Ltd
Thank you so much for your fantastic five-star review, Andy! We’re thrilled to hear that you found the entire process seamless, from ordering to delivery. Our team takes great pride in providing knowledgeable and friendly customer service, and it’s wonderful to know that it positively impacted your experience.
Your kind words motivate us to keep delivering the best service possible.
We look forward to serving you again soon!
Complicated order for a wine tasting…
Complicated order for a wine tasting that couldn't be completed on line. Phone answered promptly, order done in minutes, arrived ahead of schedule.
6 de enero de 2025
Respuesta de Great Wines Direct Ltd
Thank you for your delightful five-star review, Susie! We're thrilled that we could turn what seemed like a complicated order into a smooth and swift experience for you.
Our team loves to help, and it’s fantastic to know we could promptly assist you over the phone. And arriving ahead of schedule is just the cherry on top! 🍒
We’re excited for you to enjoy your wine tasting, and we can’t wait to assist you again. Here’s to many more seamless orders!
The best low alcohol red wine around
The best low alcohol red wine around , good price and quick delivery
9 de diciembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for your kind review! We're delighted you enjoyed our low-alcohol red wine and appreciated our pricing and delivery service. We look forward to serving you again soon!
Superb person to person service
Superb person to person service. It was like going into one of those old fashioned wine shops. The two orders appeared when David said they would at their respective locations without any delay. Can't fault.
24 de diciembre de 2024
Opinión espontánea
Respuesta de Great Wines Direct Ltd
Thank you, Rick, for your wonderful review! We're thrilled you enjoyed our personalised service and timely delivery. It's great to know that David met your expectations.
We look forward to serving you again!
Easy to Order
Easy to select, easy to order and pay. Hoping easy to drink but think we’ve chosen a good wine.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Great Wines Direct Ltd
Thank you for your lovely review! We're pleased to hear you found the selection, ordering, and payment process easy. We're confident you'll enjoy the wine you've chosen. Cheers!
the wine I ordered is exactly what I…
the wine I ordered is exactly what I have been looking for, the only problem I had was paying for delivery but then having to collect from a local pick up shop was not easy,I do not get about that easy being eighty years old,but the wine will be perfect for my wife and I during christmas, many thanks, happy christmas ,
17 de diciembre de 2024
Opinión espontánea
Respuesta de Great Wines Direct Ltd
Thank you for your heartfelt review, Malcolm. We're delighted to hear that the wine is just what you were looking for, and we sincerely apologise for the inconvenience with the delivery—wishing you and your wife a wonderful Christmas filled with joy and perfect wine.
Warm regards and happy Christmas,
Still waiting for delivery DPD IS…
Still waiting for delivery DPD IS DELIVERING TO THE WRONG ADDRESS
11 de diciembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for taking my call. I’m pleased to hear that your wine has been delivered. Three working days is within our delivery schedule, especially at Christmas; however, as discussed, please don't hesitate to call us next time, and we will ensure that extra instructions are provided to the driver to help locate your house name and address more efficiently.
Absolutely brilliant experience
Absolutely brilliant experience
Packed perfectly
Very efficient service
Very pleased with everything
Outstanding. No problems whatever
Thank you
13 de diciembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for your wonderful feedback! We're delighted to hear you had an outstanding experience and that everything was perfect. We appreciate your kind words. Cheers!
I have used great wines direct before…
I have used great wines direct before and am still well impressed with the swift professional service they offer.
Thank you 🙏
12 de diciembre de 2024
Opinión espontánea
Respuesta de Great Wines Direct Ltd
Thank you for your continued support! We're pleased to hear that our swift and professional service has consistently impressed you. Cheers!
Respuesta de Great Wines Direct Ltd
Thank you for your kind review! We're glad to hear you were satisfied with the timely delivery, polite service, and complete order. Cheers!
A ‘Great’ company with outstanding customer service.
When a recent case of wine arrived, I realised that I had ordered the wrong wine.
I contacted Great Wines Direct and spoke to David who couldn’t have been more helpful! He took my order for the wine that I had meant to order, which was delivered within 3 days, and arranged the collection of the wrong case of wine and a full refund.
I would recommend this company highly - they really want what is best for the customer.
Fabulous wine too!
22 de noviembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for your fantastic review! We're thrilled to hear about your positive experience with our customer service, especially David's assistance. Your recommendation means a lot to us, and we're glad you enjoyed the wine. Cheers!
Great Wines Direct ReDelivery Missing Items
I placed an rder with the above company. Deliver of two cases was to be made by Yodel.
The carrier only delivered one of the cases. When I advised Great Wines Direct they agreed to replace the missing case.
I am very grateful to them for their generosity and their prompt response.
2 de diciembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for your understanding and kind review! We're glad we could promptly resolve the issue with the missing case. We appreciate your patience and are grateful for your support. Cheers!
Quick delivery and packaging is 1st…
Quick delivery and packaging is 1st class, great supplier
9 de diciembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for your kind review! We're delighted to hear you were pleased with the quick delivery and first-class packaging. We appreciate your support. Cheers!
Knowledgeable advice
Really friendly and knowledgeable advice over the phone plus efficient delivery. Thanks
19 de noviembre de 2024
Respuesta de Great Wines Direct Ltd
Jonathan,
Thank you so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you found our advice to be friendly and knowledgeable, and that you were pleased with the efficiency of our delivery service.
Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We always strive to provide the best possible service to our customers, and it's rewarding to know that we have met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch. We look forward to serving you again soon.
I waited all morning for the delivery…
I waited all morning for the delivery and then later found the driver claimed I was not at home.
Totally untrue. Sat by the window waiting at the time he claimed to be there
I understand they will deliver again tomorrow. Will believe it when it happens
18 de noviembre de 2024
Respuesta de Great Wines Direct Ltd
Thank you for bringing this issue to our attention. We sincerely apologise for the inconvenience you have experienced with your recent delivery. We understand how frustrating it must be to wait all morning and be informed that the driver claimed you were not home.
Could you please provide us with your order number so that we can investigate this matter further? This will enable us to look into the situation with the courier firm and ensure that it does not happen again.
We also appreciate your understanding during the Christmas period, as delivery drivers face a significant increase in the number of deliveries they need to complete. Nevertheless, we strive to provide the best service possible, and your feedback helps us improve.
We hope your delivery arrives as expected tomorrow, and we will do our utmost to ensure a smooth and timely delivery.
Thank you for your patience and understanding.
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