Griffin Mill Garages Opiniones 

Use Kia for my service and MOT yearly. When dealing with the team, they always communicate well and assist to a high level. Thank you

I only wish I'd have read these reviews before purchasing a car from Griffin Mill (the Renault garage). There have been a number of faults with car since I purchased it from them a year ago. They clearly do not service or inspect vehicles properly as in just under a year I have had to have a new battery fitted, a new tyre (which was faulty during the test drive which I had to eventually pay for) and a fault with the evap pump (which credit to them they've extended the warranty for as a "gesture of goodwill")

On top of this, I found the customer service to be disappointing. Trying to get hold of anyone over the phone is impossible. Not everyone though...Caitlin on the service desk is lovely and had the patience to listen to me.

I have since issued a formal complaint which doesn't feel like it's been read properly as 90% of it has failed to have been acknowledged in subsequent emails.

I certainly won't be returning and would advise others to look elsewhere too.

Really disappointing sales experience today. Visited to test drive a car (on the day the sales person, Richard, preferred - presumably so he could ensure he received the commission - rather than one more convenient for me) It suited what we needed and we went through the process of buying it. We found the sales experience very patronising and uncomfortable (e.g. when we asked what the car came with when sold we were sarcastically told "four wheels, a steering wheel.." and were only told information on MOT, service and warranty when we explicitly asked.) The sales experience continued to be pushy and undermining (when I said I'd prefer to pay cash rather than finance, my opinion was belittled with comments like "you don't want a free £500?!") I asked what the best price for the car was and Richard said he'd check, consulted the computer, and told us a price that was £300 was cheaper. We discussed the price and agreed to it. I then left my husband and friend to have a coffee while I finalised the deposit and bank details. Once I was alone with the business manager I was presented with a bill that was for the original price of the car, without the £300 agreed discount. I questioned it and was told that was what was on the computer. The business manager then checked with Richard and was told I must have misheard and no discount was agreed. I felt very uncomfortable being told by two men I must have imagined/misheard something that had just happened. At this point I went to check with my husband and friend to see if I had misheard. They confirmed that I had not, and had heard the same. I asked them to come back with me then because I was uncomfortable continuing the discussion by myself as I felt completely unheard, and undermined at this point, which Richard's previous patronising attitude contributed to. We discussed it with both Richard and the business manager and they repeated that we all must have misheard, and were told that they never haggle or offer a discounted price on second hand cars. I was very unimpressed and felt like they were trying to trick me into a sale by telling me one price and then changing it. I would not recommend this car sales garage. It was a very uncomfortable experience and I can only imagine how uncomfortable I would have felt without taking my husband and friend with me. All apologies were false apologies that directed the blame back to us "I'm sorry you misheard us." I do not believe three people misheard Richard. The sexist, patronising attitudes, lying to customers and general unpleasantness is simply not acceptable.

They love you if you are buying a car but service and repairs is awful. I receive multiple communications trying to sell me a car but try and get an appointment for a repair on my current car (which I purchased here) and they can't even be bothered to return a call for an appointment.

From start to finish the service I received when choosing my car was outstanding.Mark was there to greet me and explained everything so carefully and thoughtfully. It was my first time leasing a car and I was worried about getting approved etc. Mark was so patient and had outstanding knowledge and industry experience to help me make my decision. I really appreciated how the garage was so warm, friendly and welcoming. I never felt pressurised to buy in that exact moment which really made me feel like I was making the right choice with Griffin Mill. Paul was also fantastic and I couldn’t rate their services higher. Thank you for helping me purchase my dream car!

Could not fault the motor home service and MOT , booking in easy and smooth communication when completed, staff very good and professional.

Difficult to contact. Sometimes call after call and no answer.
A friend's Fiat wouldn't start due to an immobiliser fault. He phoned Griffin Mill and they said there was nothing that they could do! I called on his behalf about the key code and emergency starting, but they said it needed to be towed in. Contacted another dealer in Cardiff who gave him the key code and he was able to start it. The Cardiff dealer examined it and it was just a faulty key!
I was offered some respraying on my Fiat at a good price, but they had missed a chip on the bonnet. I asked for a new quote. A letter arrived saying "see enclosed quote", but there was no quote in the envelope!
Some work was required on my Fiat that were issues following service and MOT. I phoned them and they said they'd get back to me with costs. Three weeks later and I've not heard from them. I'm having the work done by someone else who obtained the part prices in about 10 minutes and then quoted me.
At every service, they list "rust on brake discs" as a concern. I've had the discs checked independently and there's nothing wrong with them. Other people may be panicked into having discs changed.
This garage used to be so good. One of the best I've dealt with. Since they were taken over and many of the experienced staff have gone, they've deteriorated to the point where I've had enough, sold my Fiat and bought a Honda.

30 March 2023 I picked up my new car from Nissan Griffin mill garage the sales man was Andrew and everything was perfect on ordering and handover

This has to be the worst service centre I’ve ever had the misfortune of using for my life, the woman who answers the phone in service is incredibly rude, condescending and obstructive.
Getting appointments is almost impossible, no communication when you do get an appointment. Had to get a lift to the garage to find out what was going on with my car as couldn’t find out over the phone days after I dropped my car off. Then found they hadn’t even sorted out the issues. Absolutely useless, how they stay in business is beyond me.

I dropped off my car for a service and was direct to the office on the right. The lady at the desk directed me to the office to the left where I booked in and dropped off my keys. It took quite some time to find the keys to the courtesy car; this was no problem however after a while my four year old who was with me asked if he could use the bathroom. I asked the lady in the office (middle aged, blondish) if there was a bathroom he could use; she said ‘No’ and turned to continue working. I stood for a moment in some shock. I must have counted at least a couple of dozen people working there, I can’t imagine they’re required to wander over to Tesco when they need to use a bathroom. Having no other option I could think of, I took my boy outside where he had to urinate on the floor next to my car. The second option would have been to let him wet himself on the chair he was sitting on. The service itself was completed fine as far as I could tell, however when I was called to be told the car was ready I was asked to wait about an hour before picking it up as the car was being washed? This sounded odd but I complied. When I arrived the chap handed me my keys. I asked if there were any issues found with the service but he didn’t know and to go check (not sure if it’s related but it seems they were having internet that day) and when I got to my car it hadn’t been washed… none of this is really a problem. The only issue I had is the lady’s refusal to allow my boy to use their bathroom; it’s not as if there are any other options in the immediate vicinity. It’s lucky he just needed a pee…

I requested a video that was promptly sent, followed by a phone call. I received 2 more phone calls over the weekend before biting the bullet and paying the £99 deposit Sunday afternoon through Heycar. Received a form and filled and sent back. The following afternoon received call from Heycar saying the car was no longer available. It had been sold even though I had paid a deposit.

Back in March of 2022, I left a review about the ease of purchasing our new Qashqai from Griffin Mill and how well we were treated and looked after by Andrew and Rhys. Although we loved the car, we decided to test drive the new E-power version,which we found to be a far superior drive to the conventional one. We decided to place an order for one in October 2022 and again my partner and myself were very well looked after by Andrew Stentiford, and also this time, the sales manager Matthew was very much involved with the deal and went to great lengths to offer us a deal that we were happy with. Exactly 10 months later from purchasing our first Qashqai, i am now the proud owner of the E-power version . I strongly emphasise what a huge pleasure it is to deal with Griffin Mill as there are no pushy sales people and they make your purchase as smooth and easy as possible. All the staff at Griffin Mill (Nissan) are very polite and friendly and are to be congratulated for the way they treat their customers and i regard them as being a huge asset to the motor industry. If you are thinking of changing your vehicle, i strongly recommend you pay Griffin Mill a visit first.
I wish all staff at Griffin Mill all the very best for the future. Very best regards. Ann Thomas.

We bought a Dacia Duster from Griffin Mill in December 2022. We were delighted with the vehicle buying it unseen as we live about 80 miles from Pontypridd. It was exactly as described. On collecting the vehicle we were informed that small dents on the bodywork of the boot had not been removed but we could take the vehicle and the work would be completed in January 2023. The Duster was collected this week and a courtesy car delivered. The Duster was returned to us today with the work completed. Thank you Richard (Birkinshaw) for a first class service. We would not hesitate to buy another vehicle from Griffin Mill. Julia & Colin

went down griffin mill last thursday to book car in for a vehicle health check book us in for 15/12/2022 at 13.30 pm got down there 13.05 pm spoke to a lady on front desk said to us garage on there break so we went down a cafe on the site got back to griffin mill about 14.50 car would be ready to go home we are both disabled the car is mobility anyway we asked how much longer the car going to be not long we was told 16.00 the car was ready to go home we was both in pain got home about 17.00 and then my miss look at the vehicle health check paperwork what we had of griffin mill they give miss the wrong paper work on our car there is a different name on vehicle health check paper so they must have give how to someone else very disappointing we want be going back there tell the car go back in july 2023

THANKS OUR VISIT TO GRIFFIN MILL FOR SERVICE,ING ON THE 9 DECEMBER 2022 WAS 10 OUT OV 10 ABSOLUTELY GREAT SERVICE AND VERY POLLITE AND I WAS VERY SATISFIED THANK YOU MR MUDD ,

Brian was an excellent guy to have help me find my new car, he was very thoughtful and knowledgeable. I would recommend his service and definitely go to him again in the foreseeable future. He made my experience of getting a new car exciting and i will certainly be referring him to my friends and family.

Utterly abysmal service from Griffin Mill, who had my Kia Xceed on Sept 7th 2022 as the keyless entry on the drivers door was not operating. What followed over the next few weeks was a string of pathetic excuses as to why they could not fix the issue. Eventually I'd had enough of their tales of pure fiction and had a go at fixing the problem myself. Part ordered from Wessex Kia, delivered the next day and fitted by myself in under an hour. Something that should have been fixed under warranty by Griffin Mill Kia. Car is now sold, what is the point of buying a car with a 7 year manufactures warranty if the dealership will not honour that warranty.

I booked my first service on my Dacia and agreed to wait as it should only take about 1.5 hours. After in excess of 2.5 hours with no reason given for the delay I was then informed that there was two recalls by Dacia that they were putting right and it would be ready very shortly.After 3.75 hours, my car was finally ready.
If I had been informed earlier of the extra work on the recalls I would have left the car and picked it up later.
Obviously there was a lack of communication about the extra recall work. How long had the garage known about it? Early notification of this work would have been very much appreciated !!!

Ken Buttle

I visited Joe Brooks and the team to repair a scratch along the side of my Mitsubishi. The customer service was amazing! The team repaired the scratch within half an hour! Couldn’t ask for a better service and the quality of repair was first class. Would highly recommend them!

I brought my Kia in to to Joe Brooks and the team to get my bumper repaired. I was really pleased with the quality of the work and colour match, the speed and efficiency of the work and the friendliness of everyone there. I would highly recommend them.