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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Perfume/fragrance I use these monthly fragrances every day as someone looking for an essential oil perfume. I put some on my wrists, neck, and underarms. I have been using a natural mineral deodor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love this companies ethos. The products are lovely to use, no greasy residue, smell amazing and not depending on chemical nasties, just making the most of the good stuff. The pricing is fair and m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been using this company for about four years now. I started off with a couple of items but gradually increased more products as I was so impressed with the quality and natural ingredients use... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I really love this brand. The aesthetic is great, the products are wide ranging and they have great incentives with deals and bundles that always make me stock up on different products! I love the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Tienda de artículos para el cuidado personal

Escrito por la empresa

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great communication with customer…

Great communication with customer service. Very helpful and friendly, will definitely be buying from Grűum again!

25 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Ellen, thanks so much for your kind words. We’re really pleased to hear you had a positive experience with the team, that means a lot to us.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service and products at a great price

25 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi there, thank you so much for your lovely review.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

I really love this brand.

I really love this brand.
The aesthetic is great, the products are wide ranging and they have great incentives with deals and bundles that always make me stock up on different products! I love the ethical side of it all being recyclable and not using plastic bottles for shower gel soap shampoo or conditioner. The conditioner bar is especially good as I have had trouble with other brands where the conditioner bars dont go very creamy when you use them and are hard to speed in your hair, I dont find this with gruums conditioner!
I have used them for years and the customer service has improved which is great.
The only thing I will say is to be cautious if you have extremely sensitive skin as ive had a reaction on my face from a couple of products. But the team were really good in handling the situation when I let them know.
The orders come quickly

25 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Sophie, thank you so much for sharing your thoughts. We’re really glad to hear how much you love the brand and that the products and values resonate with you.
We also really appreciate you highlighting your experience with sensitive skin, and it’s great to know the team were able to support you when needed.
Warm regards,
Mikaela – Team grüum

Valorada con 4 estrellas sobre 5

Happy hair

I had an issue with my first purchase but the grüum team were quickly in touch and replaced the item.
My new shampoo does a good job and my hair is very happy.

16 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Mossy, thanks so much for sharing your experience. We’re really pleased we could get things sorted quickly for you and that your new shampoo is working well, that’s great to hear.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

Shampoo bar

Quick delivery and shampoo bar has lovely smell and plenty of lather

23 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Lorna, thanks for taking the time to leave a review. We are so pleased to hear that you are enjoying everything about your shampoo bar!
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

I love the products and now cleaning…

I love the products and now cleaning materials which are exactly what I needed.
I got in touch about buying another’s cleaning cloth they sorted me out no problem.
Thanks

22 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Jean, thanks so much for your lovely feedback. We’re really pleased to hear you’re enjoying both the products and the cleaning range, and that the team was able to help you quickly, that’s great to know.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

10/10

Perfume/fragrance

I use these monthly fragrances every day as someone looking for an essential oil perfume. I put some on my wrists, neck, and underarms. I have been using a natural mineral deodorant for a long time without the addition of perfume. I am glad I can now appreciate perfume again in a way that suits my body. I also found some natural benefits to these as well, although best to experience for yourself. Now a staple.

22 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Beverley, thanks so much for sharing this. We’re really pleased to hear the fragrances have become such a great fit for you, it means a lot to know they work so well.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

They are very nice and quick responding…

They are very nice and quick responding exactly what you need

22 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi there, thanks for the kind words, We are so pleased we have been able to help.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

Give it a go!

I want to say a huge thank you to Grüum! I was very grateful to be offered the three step skin bundle as an offer, to just pay postage... I thought, why not?!

SO HAPPY I gave it a go! I absolutely adore the brightening face wash bar, it lathers really well and leaves skin feeling super fresh!

The exfoliating toner is insane! It tingles a bit the first couple of times using it, but my skin has cleared up so much in just a few days! Pores on my nose have virtually disappeared.

The Kakadu Plum serum is divine. Not oily at all absorbs so well and smells lovely.

I have even had people comment how good my skin is looking after only a few days of use! (Im turning 40 in a couple of days so been battling trying to find products that arent too harsh but actually work!)

Overall... Grüum, you have gained a new customer! Will definitely be reordering in future.

22 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Anna, thank you so much for taking the time to share this, it’s lovely to read. We’re so pleased you decided to give us a try and even happier to hear how well it’s worked for you so quickly.
It’s great to know the routine has made such a visible difference and that you’re enjoying each step. Wishing you a happy 40th too!
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

gruum, What fantastic products

What fantastic products. A very easy website to order from, very prompt service and delivery. Well done to everyone at gruum. I love the fact the face cream has good sun protection too .

30 de abril de 2026
Opinión espontánea
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Respuesta de grüum

Hi Nailiil, thanks for the 5 stars, it means a lot to us! We are so pleased to hear you have had a great grüum experience. That is just what we want for our customers.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

I love Grüum!!!

I’ve recently discovered Grüum and honestly I’m so glad I did. The products are made from natural ingredients which is very important to me. The smells are gorgeous, textures are a joy and such a wide range of products. And the prices are great as I do find some brands offering non toxic ingredients can be pricey. Grüum tick all of my boxes and I cannot wait to try more of their lovely products. Thanks grüum.

21 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Hi Joanna, thank you for your lovely review. We are so pleased that we have ticked all the boxes for you and thanks for choosing us, it means a lot.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

great product good for sensitive skin…

great product good for sensitive skin like me

18 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi there, thanks for the great review, we are so pleased to hear how well our products are working for your skin!
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

I love this companies ethos

I love this companies ethos. The products are lovely to use, no greasy residue, smell amazing and not depending on chemical nasties, just making the most of the good stuff. The pricing is fair and more cost effective when you subscribe. Well done, I'll definitely being a returning customer.

1 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Julie,
Thanks for the lovely review and for choosing us! It means a lot.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

Love Gruum 💕

I love Gruum products especially the shampoo and conditioner bars along with aftersún facial oil among many others! Recently we purchased the room fragrance spray in plum and tonka which smells amazing and definitely lasts! 💕

24 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi San, thank you so much! We’re so happy to hear you’re loving so many of our products - great to know the fragrance is going down well too! :)

All the best,
grüum Team x

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. They get back to you really quick and the help is appreciated. Thanks. Samuel

19 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thanks for the lovely feedback, Samuel! We’re really happy to hear you had a great experience with our customer care team. Your support means a lot to us!

All the best,
grüum Team x

Valorada con 5 estrellas sobre 5

Very helpful and resolved the issue…

Very helpful and resolved the issue quickly. Thank you!

19 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Morgan,
We always try our best to help, thank you for taking the time to leave a review. It means a lot to us.
Warm regards,
Mikaela – Team grüum

Valorada con 5 estrellas sobre 5

With this Gruum a bride couldnt ask for more

this small company provide an exceptional service. They supply environmentally friendly wholesome products for personal hygiene, relaxation, hair, skin and spf products. All their packaging is recyclable and mainly from recycled material. Their packaging is letterbox compatible so no need to wait in for deliveries. Frequent special offers and always a friendly response. This small firm deserves to succeed and prosper.

11 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Su, thank you so much for your kind words! It's great to hear you’ve had such a positive experience with grüum. Sustainability and great service are at the heart of what we do, so your feedback really means a lot to our small team. Thanks again for your support :)

All the best,
grüum Team x

Valorada con 1 estrellas sobre 5

Where's my order ???????

Paid for an order back in February and still waiting for delivery, when you get in touch they make you fell like it's your problem and not theirs. I have given them all my details but surprisingly can't find my order, Im not sure if this is a scam of if they are that usless that they can't send out a basic order but either way im out of pocket and will not be using these again.

18 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Scott,

We’re so sorry to hear this and would really like to look into it for you. Please could you email support@gruum.com with the subject line “FAO Eftychia – Trustpilot review” and include your order number or postcode, so I can pick this up personally and help get this resolved for you. Thank you in advance for giving us the chance to put things right.

All the best,
Eftychia x
grüum Team

Valorada con 5 estrellas sobre 5

Love this company

Love this company! I started out by trying a set of products a few years ago with an offer where you only pay for postage, think I got 4 items for that so fantastic value. I’ve since become a regular user of a few of their items now. I love the story behind the company and like to support a small business. Their shampoo bars are amazing! Would give more than 5 stars if I could ❤️

Keep up the good work!

17 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Kimberley,

Thank you so much for your amazing support - we’re so happy you found us and love the shampoo bars as much as we do! Your support means the world to us ❤️

All the best,
grüum team

Valorada con 5 estrellas sobre 5

Good products that work and have a good…

Good products that work and have a good feel- timely delivery

3 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Mark, thank you for your lovely feedback - We’re so glad you’re enjoying the products and speedy delivery!

All the best,
grüum team

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