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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Perfume/fragrance I use these monthly fragrances every day as someone looking for an essential oil perfume. I put some on my wrists, neck, and underarms. I have been using a natural mineral deodor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love this companies ethos. The products are lovely to use, no greasy residue, smell amazing and not depending on chemical nasties, just making the most of the good stuff. The pricing is fair and m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been using this company for about four years now. I started off with a couple of items but gradually increased more products as I was so impressed with the quality and natural ingredients use... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I really love this brand. The aesthetic is great, the products are wide ranging and they have great incentives with deals and bundles that always make me stock up on different products! I love the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza
  2. Tienda de artículos para el cuidado personal

Escrito por la empresa

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Got some great products at great prices…

Got some great products at great prices . Cant wait to try them . I put wrong delivery address down . So emailed to ask for change . With out any hassle or long phone calls they corrected it within 24hrs . You could not ask for it to be any easier . Looking forward for products and to reorder some more goodies 😀 😊 😎 😄 ☺️ 😉 😀

3 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thanks, Darren! We’re glad we could quickly sort the address change and that you’re looking forward to trying the products — enjoy!
Warm regards,
Mikaela
Team grüum

Valorada con 1 estrellas sobre 5

Ordered a trial pack with paid delivery…

Ordered a trial pack with paid delivery and received the wrong items. Cannot find anyway to contact and resolve. Says page not found when trying to contact

3 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Shakira,

We’re very sorry you received the incorrect items, and for the inconvenience this may have caused. Our customer support team will be in touch shortly to help resolve the issue you’ve described, so please keep an eye on your inbox.

In the meantime, you can always reach us via our chatbot on the website or by emailing us directly at support@gruum.com https://www.gruum.com/knowledge/how-can-i-contact-gruum/

We’ll make sure this gets sorted for you as quickly as possible.

All the best,
grüum team

Valorada con 5 estrellas sobre 5

Hair Density Serum

I am using Hair Density Serum which I find very effective straight away. Use as directed on damp, washed hair, and massage lightly into the scalp; it gives the hair body. I have fine hair and the effect is instant.
Because I was using this product for a couple of months I noticed hair regrowth and I am thrilled about it.
Thank you Grüm for a wonderful product.

4 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you so much for sharing your experience, Nina. We’re thrilled to hear about your results with the Hair Density Serum, that’s wonderful feedback!
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Spa feeling

"So refreshing, it melts so softly into the skin and feels like a private spa treatment"

3 de mayo de 2025
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you for the lovely review! We’re so pleased you enjoyed our products.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Excellent company that thrives on…

Excellent company that thrives on giving quality items , good service and very easy to order plus good communication, products have carefully chosen safe ingredients that excel, super value all round.

2 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you, Jennifer! We’re delighted you found it easy to order and great value, your feedback means a lot.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

The company is really a good pioneer…

The company is really a good pioneer and example of how it's possible to have sustainable products. All their products are made using good quality ingredients. Even their packaging are recyclable. Definitely a good investment.

15 de abril de 2026
Opinión espontánea
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Respuesta de grüum

Laurian
Thank you so much. We really appreciate your kind words.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Amazing products love the facial…

Amazing products love the facial moisturiser after a day out walking or near the beach really does what it says put it on before bed a wake up to lovely soft skin, the shampoo and conditioners are fantastic leaving hair so shiny and soft , but the best for me is the hand balm and wow it smells absolutely gorgeous amazing and I have to hide it I bought 5 bars everyone pinches it they comment on the smell try it and it’s gone usually in their handbags and taken home but if you want to try this amazing product it’s travesty intensive hydrating balm and the scent is Lavender & Rose Geranium and shhh it’s on offer don’t walk run get it while you can , please buy extra as this has got to be my most pinched item Amazing product

24 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Wow, thank you, Tina! We’re thrilled you’re loving so many of the products. Thanks for sharing the love… even if it does get pinched!
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

ALL RIUND BRILLIANCE

Fast communication and delivery. Excellent communication. Product's have sultry smooth textures. Soothing scents and feel absolutely marvellous on the skin.

17 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you for the lovely feedback! We’re so pleased you enjoyed our products and felt well looked after by the team.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

This is a great company who offers…

This is a great company who offers great products and they are great handy travel sizes as well - I love the products and they offer special bundles and lot of offers through the year - it is good to support an independant company - they are all natural products - no nasty additives as well .

1 de mayo de 2026
Opinión espontánea
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Respuesta de grüum

Mrs Henshaw
Thank you so much! We’re delighted you love the bundles and our approach, your support means a lot to us.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Gr8 products from Grum..fantastic that…

Gr8 products from Grum..fantastic that they are all plastic free..no horrible bottles to fill up ur reclying bin..even better..shampoo & body soaps lovely lather..n smell beautiful to..never buy anything in plastic again..

19 de marzo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you so much, Roxy! We’re really happy that the shampoo and body bars are hitting the mark with their lather and scent.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

I absolutely love all of gru’ums…

I absolutely love all of gru’ums products.the wax melts smell amazing. Good bit of advice is to half the melts so they last much much longer but still have the same amazing smell. I would definitely recommend these to friends and family and will be buying from them again in the future.

9 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you, Kath! We’re so pleased you’re enjoying the wax melts and for the recommendation!
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

highly recommend

Tried many products and highly recommended.

1 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Hi Gillian,
Thank you so much for the recommendation and the 5 stars!
Kind regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Top notch products with top notch…

Top notch products with top notch service.

14 de febrero de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you so much, Michael! We really appreciate your kind words about both the products and the service.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Great products

Fast delivery service, small items packed so handy for holidays too. Face moisture is lovely, beware you only need a little so lasts for ages and absorbs in the skin so smoothly.

14 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thanks, Tina! We’re delighted you’re enjoying the moisturiser and that it’s lasting so well.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Free gift

I received an email offering a free gift with any order so I made an order but forgot to click on the free gift.
I contacted gruum who added the free gift to my order very quickly.
Fantastic quick, helpful customer service.

1 de mayo de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you for the lovely feedback, Nicola! We’re so glad we could quickly sort the free gift for you and help make things right.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Amazing customer services

I ordered from Grüum for the first time with a promotion deal from my bank. All I had to pay for was the postage. My order arrived quickly but unfortunately one of the products had leaked in the box. I emailed Grüum and got a lovely response the following day. I was sent out a replacement but unfortunately the same thing happened. I emailed again, just to forward my feedback (so that it wouldn't happen to others). Again, I received a lovely email and was told to pick a product to the value of £5. I've had a reaction around my eyes and they were extremely sensitive so I thought I'd ask for a moisturiser. Today I received the Grüum Gentle Moisturiser. It's absolutely amazing. All other creams I've tried have stung and burnt my skin but this is cool and soothing.
I can't thank Grüum customer services enough, best I've experienced in a very long time.
Sorry for the long winded review 🙂

30 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you so much for sharing your experience, Clare. We’re really glad we could get things resolved and that our pür Gentle Moisturiser worked so well for your sensitive skin.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Gruum products are amazing

Gruum products are amazing. So effective and lovely fragrances. I have ordered from them for over 5 years and have been very happy with my purchases and their customer services and delivery.i highly recommend to others to try Gruum.

30 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you, Susan! We’re so grateful for your long‑term support and really pleased you continue to enjoy the products.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Fantastic customer service

After a slight issue with my subscription which lead to me cancelling future deliveries I received an outstanding response from Alex at Grüum.
It was a personal, prompt and helpful contact.
I’ve always loved the Grüum products and now feel totally confident in ordering products in the future, either on subscription or taking advantage of one off offers.

30 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

JC
Thank you for your kind words. We’re really pleased Alex was able to help and that you now feel confident ordering again.
Warm regards,
Mikaela
Team grüum

Valorada con 5 estrellas sobre 5

Highly recommend

Have been using Gruum since 2017 - haven’t looked back. Super brands and great customer service

30 de abril de 2026
Opinión espontánea
Logotipo de grüum

Respuesta de grüum

Thank you, Austin! It means so much that you’ve been with us since 2017! We truly appreciate your continued support.
Warm regards,
Mikaela
Team grüum

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