H2O Hot Tubs Opiniones 

916
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I made several inquiries to hot tub companies Holly was the only one to come back to me I explained what I was looking for but was out of the country until May I contacted her again and sorted a deal... Ver más

Valorada con 5 estrellas sobre 5

Dan, was extremely professional, he talked through the whole service and the hot tub looked amazing when he had finished. He was also great with advice and tips for keeping our hot tub at the best and... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed with H2O hot tubs from our first visit to the showroom right up to delivery and installation. Pauline took our order and went through all our options and even after changing ou... Ver más

Valorada con 5 estrellas sobre 5

No pressure from start too finish every thing explained that I asked . Lots photos etc sent to them before install . Two guys very pleasant and did an excellent install .had the extra insulation and a... Ver más

Información sobre la empresa

  1. Tienda de jacuzzi

Escrito por la empresa

One of the UK's best loved hot tub retailers, offering affordable hot tubs, delivered nationwide, starting from just £2999. Spread the cost with our competitive finance packages and have total peace of mind thanks to our comprehensive warranty. Browse our range of quality spas online or give us a call for a chat to discuss how we can give you the hot tub of your dreams. Over a decade of experience in the industry means we know hot tubs inside & out, and have carefully curated a beautiful collection of spas that have desirable features, powerful pumps and reliable control systems that are economical and built to last. We also have a showroom based in Nottingham, where you can come and view the products for yourself.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

916 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(916)

205 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Delivered

Has issue with delivery as took 7 days to arrive after paying £10 delivery cost however company phone me to see if they could help which I appreciated and now have the product.

2 de noviembre de 2025
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Respuesta de H2O Hot Tubs

Hi Michelle - we're sorry that you felt it necessary to leave a negative review instead of contacting us about this.

We can see that your order was despatched the working day after you placed it and that, according to the Royal Mail tracking number, was delivered by the Southend-on-Sea delivery office on 7th November, the day of this review.

If this is not the case, please do contact us at the office so we can get this resolved for you as we don't feel this negative review is fair.

Valorada con 5 estrellas sobre 5

absolutely unreal !

Tony and Aaron were absolutely unreal in the instillation of our hot tub so knowledgable and lovely can’t thank them enough also thank you to molly and Katie who without them we wouldn’t have the most amazing hot tub !

6 de noviembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Christine, thank you for the excellent review. Calling Tony and Aaron “unreal” will make their week, they take pride in making tricky installs look routine. Molly and Katie will be pleased you mentioned them too, they are the reason everything runs as smoothly as it does.

Enjoy the hot tub, it sounds like you are already getting the best out of it.

Valorada con 5 estrellas sobre 5

Great service from start to completion

Great service from start to completion. Highly recommend the team.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

EXCELLENT ALL ROUND 10/10

Excellent service from molly and katie from start to finish re purchasing👍Full delivery and installation from Aaron and Tony.Top men Arrived on time went beyond and above to explain and set up tub!Cannot recommend them and H2o hot tubs highly enough!Thanks Steve and Deb 10/10

3 de noviembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review and for mentioning Molly, Katie, Aaron and Tony! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Everything from trying to find out…

Everything from trying to find out informations about hot tubs to the service and installing was amazing. Tony and Lee were just amazing and explained everything about how to use the hot tub.

30 de septiembre de 2025
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review and for mentioning Tony and Lee! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Absolutely love the pure bliss hot tub

Absolutely love the pure bliss hot tub, H2O where fantastic from start to finish & are always there to help with any questions. Highly recommend

29 de septiembre de 2025
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Excellent. And informative

Aron and Simon arrived on time as expected and got straight to the task at hand took care taking the hot tub off the vehicle and took it into the garden and placed it safely where I wanted it .
They were polite and very knowledgeable and just got on with the job.
They were very informative and explained everything they were doing
It was an excellent experience and want to Thank Aaron and Simon for setting it up and it is working perfectly.
Thankyou.

24 de octubre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Although we are a long way from H2O

Although we are a long way from H2O, the distance didn’t impact on the service we received. Very happy with the ThermoChill selected & any advice given promptly with useful video clips. Easy to self-install with this help. Highly recommended.

22 de septiembre de 2025
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 4 estrellas sobre 5

Good service overall

Good service overall. Nothing significant to mention.

8 de mayo de 2025
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Really pleased with whole experience.
First ever hot tub purchase. The team were very helpful from purchase to arranging delivery.
Delivery and set up went really good.
Now to enjoy the hot tub
Thank you Molly and Katie for help with purchase and arranging delivery.
And thanks to Aaron and Simon for the perfect delivery, installation and all the helpful information on running the hot tub.

21 de octubre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Great experience

The whole process from beginning to end was exceptional and our installers Aaron and Simon couldn’t have been friendlier , more hard working or more capable….. just a wonderful stress free experience

20 de octubre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, very helpful & prompt delivery

12 de octubre de 2025
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Excellent service and prompt…

Excellent service and prompt communication from start to finish. Everyone involved in the sale and installation of our first ever hot tub has been polite, professional, knowledgeable and patient and made the whole journey a real pleasure. Thank you H2O team, Molly, Katie, Simon and Lee.

15 de octubre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

In the nutshell - woow woow woow

In the nutshell - that place has it all and beyond. Just wouldn't be able to even think of what could have been done there to make it even better to what it is, as there's nothing missing there whatsoever. Frankly, a German national heritage ... Or at least should be to my mind. Ample, clean, working well, welcoming, inclusive, proper by all means, affordable, with plenty of space to leave the car, and likewise spacious and well scrambled inside. A fantastic place, really. Great atmosphere. Never have they let me down. And been there quite a few times yet. It always just awesome.
I found the place coincidentally while hanging around in Europe once back in time, and once having spoken to a local guy who has recommended this one to me, so I went, with no expectations about what to be found there whatsoever though. Upon the entry, I got just flabbergasted and gasped in disbelief for never would I on Earth be able to find anything like that anywhere across the UK, which is such a shame.
Since then, that is the very landmark to me, and it's where I will always drop the pin whilst in Europe, as it's definitely worth it and every minute spent over there.
I sincerely recommend the place to everyone looking to find a proper sauna resort, with all bits and bobs this terms should conduce alongside. Yeah, H2O do the job and they do it well. Thanks for the fantastic times spent with you there and please, keep it up forevermore as you're doing just great.

Now, to spoil it all, (I'm kidding) but to mix the woow effect with a pinch of salt now, let me list a few, although not significant, spots which I have identified as a possible room left for consideration of potential improvements to me made;
Namely -

1. The opening hours might in my opinion be longer, even 24/7 as should you want to oblige, you'd thus have been the only sauna resort across the entire Germany and perhaps in Europe as well, which would operate on the round the clock basis, which further to that, would have popped you outta and ahead of the competition, whom you'd then have left just standing, which overall, would have made the great to become just perfect then.

2. It might perhaps wanna be considered for more of good music during the infusion sessions, which of course happens to be, but could be more. By this occasion, it would also be great if the music once played, could tend to be in English rather than in German only, as not everyone speaks fluent German. But it's not a problem after all

3. In conjunction with the one implicated above, irrespectively of the staff speaking a good command of English yet, it would frankly be helpful if they possibly could do more, as by my observation, the members of staff at the reception desk struggle with communicating in English, which may sometimes be a bit awkward for making the customer have to break their neck with contortions of them trying to express themselves in German, which by my imagination must look regretful to others who can hear how people like me mutilate the German language, which to both parties will likely render some slight embarrassment as such.

Albeit, regardless of these 3 critical comments, pls don't take it as a moaning or being stroppy, as never was it intended to be that.

The bottom line is as follows - the place is remarkable and little of such can be found in Europe.

I recommend

Many thx , I always count my stars for each of opportunities of being able to be there every time. Cheers

5 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tony and Lee did a great job

Tony and Lee did a great job, they explained everything and helped decide the position of the hot tub using their experience and knowledge that we were lacking, meaning we can far more enjoyment out of it than we would have done.

22 de septiembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

AZURE hot tub fit in place

Tony and Lee were excellent they had the tub in place very quickly and explained the next steps I need to do.
Very happy with their service.

30 de septiembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

First class company

RICH AND SCOTT WERE BRILLIANT, GOT OUR HOTTUB MOVED QUICKLY AND SAFELY AND WERE SO POLITE AND FRIENDLY. 100% RECOMMENDED.
ALSO THANKS TO EMILY WHO ORGANISED IT ALL FOR US. THANK YOU

12 de septiembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

Very professional and respectful people

Very professional and respectful people to deal with.
H2O make Everything from instillation to payment so simple and easy
And customer service is outstanding.

19 de septiembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

Valorada con 5 estrellas sobre 5

From Start to finish ... a dream

From Start to finish, a fantastic experience, not really knowing what type of tub to buy with the options I was looking, so the Tub matcher tool is great , Molly was very informative from start to finish. Day of the install Lee and Tony ...absolutely top draw very clean and informative of what to do....now its over to me to enjoy.

17 de septiembre de 2025
Opinión espontánea
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Respuesta de H2O Hot Tubs

Thanks so much for your fantastic review! We're so pleased you had a great experience and we thank you for using H2O for your new hot tub!

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