Bought two pairs of earrings, one item was wrong size - paid for large hooped earrings, they sent small instead. This is a genuine review- items bought under a different email address. Tried to email... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I purchased a 3mm chain earlier this year and it was lovely, really happy with it so decided to order a thinner version to replace an existing chain I had that had broken, expecting the same quality.... Ver más
La empresa ha respondido
Hi there, I ordered twice gold rosary (because Ive lost first one or maybe somebody steal it from me because was looks very expensive) Definitelly 5 stars product and 5 stars seller next one onl... Ver más
La empresa ha respondido
I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Ver más
Información sobre la empresa
Escrito por la empresa
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Información de contacto
SE24 0BP, London , Reino Unido
- Info@haloslondon.com
- haloslondon.com
4,1
Muy bueno
221 opiniones
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Ha contestado el 100% de las opiniones negativas
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Ear rings arrived well packaged and in…
Ear rings arrived well packaged and in good time👍
2 de septiembre de 2024
Opinión espontánea
Great items and connunicaton quality…
Great items and connunicaton quality trustworthy polite purchase with confidence
28 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
I bought a diamond emerald bracelet…
I bought a diamond emerald bracelet from halo London and it's really beautiful good quality stones and design.It was delivered the next day beautifully packaged.will definitely order from them again.
20 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Great company
Great company, I had a problem and they sorted it straight away, great customer support, will be ordering from them again.
14 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Good prompt service
Lovely products. I had a problem with one which was resolved very quickly with a replacement and was much appreciated.
14 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Excellent product …
Bought 3 sets of earrings very good quality quick reliable delivery, would by from this company in the future
14 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Beautiful earrings was very happy with…
Beautiful earrings was very happy with the purchase would buy again
17 de julio de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Cute earrings, great service!!
I had a problem with my item and it was dealt with so professionally. Great communication and super quick service. My replacement was perfect and personally checked before it was dispatched. Super cute earrings!!!
8 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Beautiful silver hoop earrings
Beautiful silver hoop earrings. Even better than they looked on line. Lovely quality. Arrived quickly. Thank you!
22 de julio de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Fantastic company
Fantastic company, my daughter absolutely loves her necklace. Delivery is super fast, the packaging is beautiful 😍. I highly recommend purchasing you will not be disappointed.
8 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Numerous emails ignored by Halos
I have not received my order that was placed over a month ago. I have contacted Halos via email and messages 3 times in total about my order and have not received a response from customer services. The order shows as shipped but there is no tracking for the number provided within the UK. Avoid...I have tried to contact to no avail. Therefore I have no way of getting a refund or replacement.
7 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
We have requested further information regarding this review but as of yet have received no response. When we highlighted this to trustpilot they responded by telling us that they no longer remove reviews that cannot be verified. They have software it seems that can detect whether a review is genuine or not. They then tried to sell us a subscription package. This is the type of company we are dealing with. Essentially, High trust pilot scores are for sale. Every company that has a subscription with trust pilot coincidentally also has a great trust pilot score. We will not be coerced into taking out an extortionate subscription package, all of our reviews both positive and negative are organic and that is the way it is going to stay. Always use several sources when researching a company and don’t rely on trust pilot.
Shipped from China, never arrived, but I did receive a full refund.
Ordered two chains. They never arrived.
In fairness, the company refunded me in full after a month, without quibbling, so that’s a strong point in their favour. Customer service also responded quickly.
That said, when I ordered I did not know they were being shipped from China (makes the name Halo London feel a bit dodgy) and I would not have ordered them if I had known that as it makes returns impossible.
5 de agosto de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you for taking the time to share your feedback. We appreciate your kind words about our customer service and the prompt resolution of your refund. We apologize for any confusion regarding the shipping of your order.
To clarify, our company operates with warehouses in several locations, including London, Kent, France, and China. The location from which an order is dispatched depends on where the stock is held at the time of purchase. This allows us to efficiently fulfill orders for our customers across various regions.
We understand your concerns about returns and would like to assure you that our returns center is located in Dartford, making the returns process straightforward and easy for our UK customers. Additionally, we are a London-based company with our headquarters registered in London, and our brand reflects our commitment to maintaining high standards of service and quality.
We value your feedback and will continue to work on improving our communication to ensure a better experience for our customers in the future. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you once again for your understanding and for giving us the opportunity to serve you.
Best regards,
Halos London Customer Service Team
Excellent quality fast shipping great…
Excellent quality fast shipping great price 5*
7 de julio de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Stunning tennis bracelet
Stunning tennis bracelet. Arrived so quickly and fabulous value for money. Will shop here again.
15 de mayo de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Super fast delivery service
Excellent communication fast delivery service awesome item no problems with item overall very very happy thank you very much
21 de junio de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Good overall
Items arrived promptly
Love the Dickie Bow and brooch.
Earrings were not the black heart angel wing set I ordered but not too worry.
Overall a good service
25 de mayo de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Haven't received my purchase
Problem was eventually solved and product received
16 de mayo de 2024
Opinión espontánea
Respuesta de Halo’s London
Update 2 : the chargeback raised by Veronica Ridley once she received the replacement was reversed by her bank once we provided the requested evidence.
UPDATE: Once The declaration of non receipt was signed, we were able to forward it in to evri who are still to come back to us with the outcome. In the meantime we sent a replacement out with tracking number H02V3A4058065459, which shows it was delivered on June 5th at 13:29. Customer confirmed that they have received the replacement and would update the review to reflect the issue had now been resolved, but the enthusiasm to update a review is never as strong as it is to leave a negative one on trust pilot as is usually the case.. so we have updated our response to reflect the resolution
According to the tracking number H02V3A4049963250, Evri delivered your order on Friday, 17th of May. We understand that despite this status, you have reported that the item was not delivered to your address and was left in an unsafe location.
To resolve this, we requested that you sign a declaration of non-receipt, which is necessary for us to initiate an investigation with the courier. Unfortunately, without this signed document, we are unable to dispute the delivery status with Evri.
Regarding your comment about the delivery address, our system automatically uses the address entered at checkout for shipping labels. In our previous communications, you mentioned that the parcel was left in the communal area of your block, indicating that the delivery address itself is not the issue.
We sincerely want to assist you in resolving this matter. Please contact our customer service team via chat or email so we can further assist you. We have also reached out to Evri and they require the signed declaration to proceed.
Thank you for your understanding and cooperating
Unbelievably great service and quality.
I’m travelling abroad for a wedding next week and I wanted to order one of the super flamboyant feather bow tie sets from Halo’s. But I was concerned that the standard delivery window would mean it would arrive after I left.
So I reached out through their chat system on Tuesday evening. I was advised they would expedite the delivery. Somehow, when I arrived home from work the next day, the bow tie had been delivered! Exceptional. I was prepared to have to wait and worry that it wouldn’t arrive but instead it came almost immediately. I’ve never had such a positive customer service experience.
Also just to say, the craftsmanship and quality of the bow tie and pin is incredible, it even came in a proper wooden presentation box with brass fittings. Considering the price I was blown away and I can’t wait to steal focus at the wedding with my stunning peacock feather bow tie. (I’m only half kidding).
Well done folks, you’ve made a loyal customer out of me.
21 de mayo de 2024
Opinión espontánea
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Respuesta de Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
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