Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más
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Consulta las opiniones de los clientes
I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Ver más
La empresa ha respondido
A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Ver más
Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
Información de contacto
NW5 1TL, London, Reino Unido
- 0333 939 8123
- service@harperconcierge.com
- harperconcierge.com
4,3
Excelente
579 opiniones
Ha contestado el 76% de las opiniones negativas
Suele responder en menos de 1 semana
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Fantastic service from Anita
Fantastic service from Anita. She arrived in good time for our appointment, communicating exactly when she was arriving. I had 40 minutes to try the garments on in the comfort of home, and then she took the pieces I didn’t want away with her. Couldn’t be easier or more efficient.
3 de diciembre de 2025
Opinión espontánea
Anita’s warmth and helpfulness
Anita’s warmth and helpfulness
2 de diciembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your kind words. We are delighted to hear that Anita’s warmth and support made your experience a positive one. We will be sure to share your lovely feedback with her.
We appreciate you taking the time to leave a review.
Best,
The Harper Team
A lovely service
What a great service, very well described and explained at each stage. Delivery was extremly quick. Returns information was clear.
I ended up with exactly the right purchase for me, with no to-ing or fro-ing required and of course only one payment transaction involved, and no waiting for or chasing up a refund. I will definitely use this service again and I hope more retailers sign up.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you for such a thoughtful review. We are delighted to hear that the service felt clear, smooth, and quick from start to finish. It is wonderful that you found the perfect item without any back and forth, and that the single payment at the end made things easier.
Best,
The Harper Team
Fantastic service
Fantastic service. not having to a) go shopping with the Christmas crowds, b) having any returns taken away by the concierge service, and c) only paying for what I actually keep is the most effortless way to shop. Highly recommend this service, and had a lovely lady (Stacey) bring me the items, so it was a pleasant interaction from start to finish!
21 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your lovely review. We are delighted to hear you enjoyed such an effortless experience, especially during the busy season. It is great to know that having everything brought to you, with returns taken care of, made things easier. We will be sure to pass your kind words on to Stacey!
Best,
The Harper Team
Try before you buy
Excellent service for try before you buy, easy to use. Good communication to remind me when the time for trying was coming to an end.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you for the wonderful review! We’re so pleased to hear you found our try-before-you-buy service easy to use and that the reminders were helpful. We really appreciate you taking the time to share your experience and hope to see you using our service again soon.
Best,
The Harper Team
Really convenient service
Really convenient service! Anita was really helpful and friendly. Would recommend
19 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your review! We’re delighted to hear you found the service convenient and that Anita made the experience so positive. We truly appreciate the recommendation.
Regards,
The Harper Team
Brilliant concept
Brilliant concept. I tried the same dress in two sizes such a great idea
18 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for sharing your experience. We are delighted to hear you enjoyed using Harper through TOAST, and that trying multiple sizes at home made the process easier for you.
We appreciate your kind words!
Try before you buy from Toast enabled by Harper
As a long time user of Toast I was delighted that they have joined forces with Harper who enable you to try before you buy. An excellent experience and highly recommend
14 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your review! It is great to hear that your experience using Toast through our try-before-you-buy service has been such a positive one. It is lovely to know the service has added convenience to your shopping, and we truly appreciate your recommendation.
The most incredible service
The most incredible service, Anita was incredible. If I didn’t have the service, I probably wouldn’t be buying … life has just been made easy
12 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that Anita made things effortless for you. It’s fantastic to know our service has made shopping easier and more enjoyable. We truly appreciate your kind words and look forward to seeing you again soon.
Great service
Great service , so convenient and helpful. No more hassle with returns . Highly recommend it !
7 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the convenience of our service and found the experience helpful. Making shopping effortless and hassle-free is exactly what we aim for, so your feedback means a lot.
We truly appreciate your recommendation and look forward to assisting you again soon.
Warm regards,
The Harper Team
I’m a fan of- two ways to try before you buy
What a joy to be able to try things on at home before having to pay for them. Invaluable. The courier service is great, staffed by delightful people who are friendly and helpful, and can offer advice only if you want them to. It’s worth paying the fee, especially if you are in a hurry for something or don’t trust your local delivery services. If you are more patient (or trusting) then Harper will organise having the items sent out by one of the usual delivery services and you have 5 days from delivery to decide and return before you are charged. Gives you longer to decide if you can’t make up your mind about something. Both really useful and helpful services - I’ve been using Harper for a few years now and I’m a fan!
6 de noviembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your wonderful review. We’re delighted to hear how much you enjoy using Harper. It’s great to know that both our in-home and 5-day services have been so helpful for you, and that our Style Concierges have made the experience enjoyable and stress-free.
We truly appreciate your continued support over the years and look forward to bringing you many more seamless, at-home try-ons in the future.
Warm regards,
The Harper Team
Prompt delivery etc
Prompt delivery; robust packaging; easy return
17 de octubre de 2025
Opinión espontánea
Best service ever
Ease, the best word I can use to describe delivery/return and the fabulous idea of Try Before You Buy.
Oh, and of course the amazing customer service.
14 de octubre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your lovely review! We’re delighted to hear that you found our Try Before You Buy service easy to use and that you enjoyed the delivery and return experience.
It’s wonderful to know our customer service team made such a positive impression. Your kind words mean a lot to us.
We truly appreciate your support and look forward to helping you again soon.
Best wishes,
The Harper Team
Great service
Great service concept. I love the comfort of trying items at home, especially with brands that don't have a store to do so. Lovely service, smooth delivery, and fair price. Thank you very much.
9 de octubre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your kind words. We’re delighted to hear that you enjoyed the Harper experience and found it smooth and convenient.
We really appreciate you taking the time to share your feedback and look forward to assisting you again soon.
Best wishes,
The Harper Team
Excellent idea
Excellent idea. Solves multiple sending and returns. My only slight quibble is and was for some many years the cost of postage and no free returns. The length of time too in refunding. If one returns a costly item the delay in refund at times is irksome.
8 de octubre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for sharing your feedback. We really appreciate it. We’re delighted to hear that you value the Harper service and find it a great solution for trying multiple pieces in one go.
Regarding your point about return costs, the return fees are set by each brand directly rather than by Harper. However, we completely understand how frustrating it can feel when refunds take a little longer to process, and we always work closely with our partner brands to help ensure these are completed as quickly as possible.
We really appreciate you taking the time to share your thoughts and hope to see you again soon.
Best wishes,
The Harper Team
Incredible experience
Incredible experience today using Harper; on time, brought beautiful pieces that I wouldn’t have chosen online as part of the inspire me service, and I thoroughly enjoyed the experience and advice. I’ll definitely be using this again!
7 de octubre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great experience with Harper and enjoyed the Inspire Me service. It’s fantastic that you discovered new pieces you might not have chosen otherwise; that’s exactly what our stylists love to help with!
We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Best wishes,
The Harper Team
Anita was brilliant
Anita was brilliant! What a great way to shop!
18 de septiembre de 2025
Opinión espontánea
HARPER IS A GREAT NEW WAY TO SHOP!
It was great to be visited in the comfort of my home by a very pleasant young lady who gave me good advice, answered questions and patiently waited while I examined the two handbags she came with. Shopping online can be frustrating because you can’t always judge the size, quality or style of a product until you see it for real. I often order things that look and feel totally different when they arrive. This excellent service solves that problem.
12 de septiembre de 2025
Opinión espontánea
Respuesta de Harper
Thank you so much for your lovely review. We’re delighted to hear you enjoyed the experience and found our service helpful. We look forward to visiting you again soon.
Great service
Great service - turned up on time, the assistant was very nice and also very helpful, I got what I wanted - slick and saved me all sorts of effort as I’m currently immobile.
9 de septiembre de 2025
Opinión espontánea
Respuesta de Harper
Hello,
Thank you so much for your kind words. We are delighted to hear that you enjoyed the service and that our stylist was able to make things easier for you at such a challenging time. Ensuring our clients feel supported and cared for is always our top priority, and it is wonderful to know we delivered that for you.
Best regards,
The Harper Team
I love ordering with Harper
I love ordering with Harper. Evie is always so helpful and has some great suggestions of items that i would not have ordered. I also love her honesty which means i can trust her opinion. Lastly I love her style.
19 de agosto de 2025
Opinión espontánea
Respuesta de Harper
Thank you for sharing your experience. We are delighted to hear that Evie has provided you with thoughtful guidance and honest advice, ensuring your appointments feel both personalised and effortless. Her sense of style and ability to introduce you to new pieces you may not have otherwise considered are qualities we greatly value.
We are so pleased that Harper continues to be a trusted part of your shopping journey, and we look forward to assisting you again soon.
Warm regards,
The Harper Team
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