Harper Opiniones 579

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Ver más

Valorada con 5 estrellas sobre 5

Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería y reparto
  2. Servicio de pago

Escrito por la empresa

Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

579 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 76% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent service, more brands should sign up to this

Excellent service. I was shopping for a dress for an important event and this enabled me to order several to try on without having to purchase several upfront. Super quick turn delivery and fast turn around for acknowledgment of items returned.
With so many shops closing down on the high street and having very limited time, this was the perfect service to help me find an outfit - plus you get to have a fun little try on session when the clothes arrive without the stress of shop fitting rooms!

29 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. The opportunity to try your items in your home before committing to buy is such a good idea. As it happens, I did keep the Dress I ordered and this service would definitely incentives me to order again.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant idea

Used try before you buy service for the first time on my items.
It's pretty good. Brilliant idea

12 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Such a fab service - love being able to try on things I’m thinking of buying with a few different combos from my wardrobe so I know everything works together. And saves all the hassle of paying for / returning things that don’t suit. Please Harper expand beyond the M25 soon because I don’t know how I’ll manage when we move!

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The try before you buy strategy works

The company's try before you buy strategy is an excellent way of doing business and it is to be commended for taking this customer focussed approach. I have used it recently and have been extremely pleased with my purchases. I have bookmarked their web site and visit it regularly which says everything. Highly recommended.

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I tried to get a refund but to no…

I tried to get a refund but to no avail. No responses from them at all. My money and jacket are both gone, as well as the postage charge. Over 100£ gone. Terrible return service.

29 de diciembre de 2024
Opinión espontánea
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Respuesta de Harper

We believe this review is for another company. Please can you check the details or send more information.

Valorada con 5 estrellas sobre 5

Easy shopping.

Easy shopping.

The ability of be able to try on items in your own home is second to none Well done and thank you.

15 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service - will use again

This was a fantastic service and I will definitely use it again. I normally pay upfront when I am trying a few options for special events and so it can be quite an outlay. The try before you buy with Nobodies Child worked seamlessly without any issues. Highly recommend it and it will definitely influence my decision to return for further purchases.

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a good system

Such a good system. Easy to order via the retailer The Fold. Good amount of time to try on items. Straightforward return process. Will definitely use again.
Thank you

6 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I have also been charged for an item…

I have also been charged for an item that I returned (via Royal Mail) within the 5 day window. In fact I returned it on day 3 - so very surprised to see the charge a week later appear on my bank statement - and it put me in the red, so now paying for an overdraft.

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Harper

Hi Eleanor, Thank you for your review. We apologise for this situation, you did correctly return the items, we are working with our brand partners warehouse to improve this situation.
A credit adjustment was made straight away, our apologies for any inconvenience caused and please reach out to us if need assistance in the future.

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