Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más
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Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más
La empresa ha respondido
I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Ver más
La empresa ha respondido
A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Ver más
Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return
La empresa ha respondido
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
NW5 1TL, London, Reino Unido
Ha contestado el 76% de las opiniones negativas
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Excellent service. I was shopping for a dress for an important event and this enabled me to order several to try on without having to purchase several upfront. Super quick turn delivery and fast turn around for acknowledgment of items returned.
With so many shops closing down on the high street and having very limited time, this was the perfect service to help me find an outfit - plus you get to have a fun little try on session when the clothes arrive without the stress of shop fitting rooms!
Excellent service. The opportunity to try your items in your home before committing to buy is such a good idea. As it happens, I did keep the Dress I ordered and this service would definitely incentives me to order again.
Really a brilliant service and no problems with delivery or turns or refunds.
Great site.
Used try before you buy service for the first time on my items.
It's pretty good. Brilliant idea
Try before you buy is a great service. It means you can order different things/styles and sizes and you don’t pay for anything at the time and only pay for what you decide to keep.
Such a fab service - love being able to try on things I’m thinking of buying with a few different combos from my wardrobe so I know everything works together. And saves all the hassle of paying for / returning things that don’t suit. Please Harper expand beyond the M25 soon because I don’t know how I’ll manage when we move!
What a great service allowing you to try on different outfits without have to wait for a refund giving you the in shop experience at home. Please could you extend the time to 7days
The company's try before you buy strategy is an excellent way of doing business and it is to be commended for taking this customer focussed approach. I have used it recently and have been extremely pleased with my purchases. I have bookmarked their web site and visit it regularly which says everything. Highly recommended.
Fab, easy to use try before you buy ... just make sure you remember to return on time!
I tried to get a refund but to no avail. No responses from them at all. My money and jacket are both gone, as well as the postage charge. Over 100£ gone. Terrible return service.

Respuesta de Harper
Good to be able to order more than one size without having to pay for both items good service and will use again
Easy shopping.
The ability of be able to try on items in your own home is second to none Well done and thank you.
This was a fantastic service and I will definitely use it again. I normally pay upfront when I am trying a few options for special events and so it can be quite an outlay. The try before you buy with Nobodies Child worked seamlessly without any issues. Highly recommend it and it will definitely influence my decision to return for further purchases.
A great service ! Encouraged me to try afew more items as no payment coming out straight away ! Was easy and I will use again
delivered on time. Great option to return, however all items fab and I love them Thanks
Such a good system. Easy to order via the retailer The Fold. Good amount of time to try on items. Straightforward return process. Will definitely use again.
Thank you
Bought 3 lights from them recently and I really love it and the packaging and the delivery is fantastic, can't ask for more.
I have also been charged for an item that I returned (via Royal Mail) within the 5 day window. In fact I returned it on day 3 - so very surprised to see the charge a week later appear on my bank statement - and it put me in the red, so now paying for an overdraft.

Respuesta de Harper
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