Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más
La empresa ha respondido
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Harper is Trying to Charge Me for a Returned Item Two Months After Refund Was Processed For Mint Velvet. I ordered three items from Mint Velvet via Harper ‘Try before you buy’ and returned two of... Ver más
La empresa ha respondido
I have used Harper several times for convenience. It allows me to order different sizes and colours of things to try without having to lay out a lot of money just to try it in. Rochelle came today and... Ver más
La empresa ha respondido
A brilliant service that I’ve used many times - a way of being able to try on clothes at home, often with stuff already in my wardrobe so I really can tell if things will “go” with each other or not!... Ver más
Excellent service. Try before you buy, what a great service and quick delivery and also time to make your mind up and return
La empresa ha respondido
Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.
NW5 1TL, London, Reino Unido
Ha contestado el 76% de las opiniones negativas
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My Harper concierge went way up & beyond to help me. She was fantastic. A breath of much needed fresh air to get such super customer service.
Took full payment even though I returned them by the 5th day of their "Try for 5 days".

Respuesta de Harper
Absolutely brilliant from point of order to collection. Would highly recommend
Amazing service as I was able to try on multiple evening dresses that had a high price point per dress. Only complaint was the box the dresses came in was slightly too large to return via Royal Mail and when i called to speak to the clothes company to get the return label they could have been more helpful as I almost missed the return window. However dresses were picked up, received confirmation and no additional charges were applied. Would absolutely use this service again!
Fantastic concept - customer focused, lovely knowledgeable helpful advisers, great communications. What’s not to love.
Fantastic first time experience. Rochelle arrived right on time. Was very knowledge on the items, and went above and beyond when I quickly wanted to exchange a dress after she had already left. Just fantastic service and would do it again!
Great use of time, fuss free, helpful service. Will definitely use again. Thank you!
Great experience and honest friendly advice from a stylist who knows what she is talking about. Glyn was so friendly and helpful. Will definitely do this again for Me and Em shopping and wish more brands offered the service
What an amazing service, so helpful, fast and efficient will definitely use again. Outstanding
Another incredible visit from Danielle.
She is so good at putting pieces together to create a wearable wardrobe for me.
She knows and understands my style and what will suit me which isn’t easy as I am very curvy and not very tall .
Really enjoy the whole experience of buying a new wardrobe with Danielle. She is such a pleasure to be around.
I know that Harpers does not necessarily send you the stylist that knows you know anymore - I was just lucky that Danielle was able to come to me today . I feel that it is a big mistake of Harpers not to send the stylist who knows a client and can give them the help and advice they need.
Brilliant service with helpful person who wasn’t doing a hard and unhelpful sell on me .. we agreed on everything I bought and she came up with good thoughts on adding jackets for the dresses
Fab session
Another brilliant visit by Rochelle today! Was so kind and helpful. Understanding of what my needs are following changes in size. Rochelle also gave excellent advice around caring for my new boots and how to remove easily. I can’t recommend Harper enough when buying from ME+EM especially when not sure what size is better. Is much more comfortable to do this in own home and be able to try with existing items. Thanks again Anna x
Incredible service. So great to try things on in the comfort of my home with no upfront cost / carbon emissions associated with buying and returning. My stylist Emtela was amazing
Fantastic service, highly recommend. No stress, no hassle, ability to try at home with no obligation. The team deliver a professional, efficient service, so lovely to have someone give honest feedback and style tips.
100% would use again
It was so lovely to be able to try on the boots at home .
My style concierge Glyn was so helpful and I am thrilled with the service
Highly recommend this service . No financial outlay or restrictions on the number of pieces . Honest feedback and style tips.
Stress and hassle free, a game changer for me!
Thanks to Carmel
Excellent service. Shopping without leaving your home.
Great service that allows you to try on clothes before buying in the comfort of your home! Incredible for getting over the initial resting inertia for online shopping. Would use again!
This was a fantastic experience!! Anita was amazing, professional, great product knowledge, patient and most importantly personable. I will definitely use the service again!!
Was slightly hesitant about using the Harper Concierge service but so glad I did!
Super convenient, could order multiple styles and sizes without paying upfront and simply handed back the items that I didn’t need. No faffing with return labels and post/shop returns. No checking for refunds.
At the end of the visit, my stylist even arranged to order a different size item that I hadn’t originally thought to try, for home delivery at not extra cost.
My Stylist, Rochelle, was superb and ensured that the whole experience was fun and not at all pushy/‘salesy’. It really felt like a little treat to myself rather than a drawn out trip to the shops.
I will be looking out for Harper in future and will definitely recommend to others!
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