I recently purchased two pairs of sneakers from Harrow and Ellis in different sizes, intending to return the pair that didn’t fit. Unfortunately, both pairs ended up being too small. I reached out t... Ver más
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Consulta las opiniones de los clientes
The shoe material was unglued properly, literally peeling off, the material was so poorly put together and the shoe looked like a practice run of a first time shoe workshop. Tried many times to return... Ver más
La empresa ha respondido
Great shoe company! The shoes are comfortable, good quality, and look really nice. Shipping was fast and everything arrived in perfect condition. I'd definitely buy from them again.
Shipping took a month, the package arrived damaged and reeked of some sort of chemical( kinda like monomer?) and the shoes arrived with visible damage.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Harrow Ellis was built on a simple belief: great shoes shouldn't ask you to choose between how they look and how they feel. Clean lines, careful construction, and details that matter — without the noise. Designed for the way you actually move through your day. Made to last, made to fit, made to earn their place.
Información de contacto
Estados Unidos
- +19179147803
- info@harrowells.com
- harrowellis.com
3,7
Medio
87 opiniones
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Scam Company, Stay away
The shoes that arrived were bent up and reeked like a chemical plant. The quality was just bad. Emailed them to return them and was told I had to ship them back to China, that it would cost $50, and that it had to arrive within the 30 day return window to get a refund. This company is a scam. They sell crap products and make it impossible to get a refund. I had dispute the charges through my bank. Stay away.
21 de julio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Aaron,
We are genuinely sorry for what you experienced. Receiving shoes that arrived bent and with a strong chemical odour is a serious concern, and we completely understand why you felt the return process that followed was unreasonable on top of that.
Harrow Ellis is a legitimate brand and this is not the standard we hold ourselves to. We regret that the situation reached the point where you felt disputing the charge was your only option.
We would still welcome the opportunity to speak with you directly and understand what went wrong.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
The shoe material was unglued properly
The shoe material was unglued properly, literally peeling off, the material was so poorly put together and the shoe looked like a practice run of a first time shoe workshop. Tried many times to return this item but they intentionally run you in circles. It’s a poor existence of a company and products, do not purchase from here, you will get stuck with the item!
13 de julio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Rachael,
We are sorry to read your review and we genuinely understand your frustration. Harrow Ellis is a legitimate brand and we do not engage in the practices you have described. All reviews on our page are from real customers.
We hear your concerns about the sizing and the return process. A significant size discrepancy is something we take seriously, and we are sorry that the resolution offered did not feel fair to you.
We would like the opportunity to look into your case directly and work toward a proper resolution.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Scam company- stay away!
Scam company, don’t fall for it!! Cheap items shipped from China, awful shoes that are about three sizes smaller than the should be. Usual story when I attempt to return. They offer an exchange but if turned down they claim if you return the item it most likely won’t reach them therefore no refund will be processed. The most annoying thing is I’d checked on here before ordering and due to a load of fake profiles most likely paid to write good reviews I fell for it!
10 de julio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Victoria,
We are sorry to read your review and we genuinely understand your frustration. Harrow Ellis is a legitimate brand and we do not engage in the practices you have described. All reviews on our page are from real customers.
We hear your concerns about the sizing and the return process. A significant size discrepancy is something we take seriously, and we are sorry that the resolution offered did not feel fair to you.
We would like the opportunity to look into your case directly and work toward a proper resolution.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Very poorly packaged items
Very poorly packaged items. They're not even in a box. Qualiry of the shoes doesn't match the price.
15 de junio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Kristine,
Thank you for letting us know, and we are sorry to hear this. Items arriving without proper packaging is not the standard we hold ourselves to, and we understand how that experience can also affect your confidence in the product itself.
We also hear your disappointment with the quality compared to the price paid. Your feedback on both the packaging and the product has been shared with our team for review.
We would like the opportunity to make this right for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Shipping took a month
Shipping took a month, the package arrived damaged and reeked of some sort of chemical( kinda like monomer?) and the shoes arrived with visible damage.
5 de junio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Karina,
We are truly sorry to hear about this. A month is far too long to wait, and arriving to a damaged package with a strong chemical smell on top of that is genuinely concerning. We completely understand your frustration and take this seriously.
Receiving shoes that were visibly damaged is not the experience we want for any customer, and we would like to look into what happened with your shipment.
Please reach out so we can investigate this properly and find the right resolution for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Shoe order gone wrong
Ordered shoes that took more than a month to show up. Once they arrived they were not the right size. At this point it took a long time to get to my house I already got other shoes from another place. I emailed them to return the shoes and they kept pushing for an exchange or store credit. Once they finally said yes to the return I was sent a return form. Not a shipping label. They customer support said that the shoes might not even get through to customs and would cost a lot to ship back. Really frustrated with this process and wouldn’t recommend buying from Harrow Ellis. It’s not worth it if the shoe doesn’t fit.
8 de junio de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Elliot,
We are truly sorry for everything you went through with this order. Waiting over a month only to receive the wrong size is deeply frustrating, and we understand why you had already sought shoes elsewhere by the time these arrived.
We also hear your concerns about the return process. Being offered exchanges or store credit when you simply wanted to return the item is not the experience we want for our customers, and we apologise for the added difficulty this caused.
We would like to look into your case and help get this resolved properly.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Excellent customer service
I recently purchased two pairs of sneakers from Harrow and Ellis in different sizes, intending to return the pair that didn’t fit. Unfortunately, both pairs ended up being too small. I reached out to their customer support team, and Lisa was incredibly responsive and helpful throughout the process.
While I wasn’t able to complete a traditional exchange, the team went above and beyond by sending me two new pairs in a larger size—which fit perfectly. I truly appreciated their willingness to make things right and their excellent customer service. It made all the difference, and I’m very happy with the outcome.
5 de junio de 2026
Opinión espontánea
Copycat
This was a copy of the shoes I thought I was receiving. I want a refund!
30 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Dear Melissa,
Thank you for reaching out, and we are truly sorry to hear that the shoes you received did not match what was advertised. We completely understand your disappointment and your desire for a refund, and we want to make this right for you.
Please get in touch with our team directly so we can look into your order and work toward a resolution as quickly as possible.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Ships from China, poor return experience
Slow shipping from China despite a notification that the shipping label was created in New Jersey. Customer service is poor and takes insistence to get a return. They pushed multiple store credit options instead of return and refund, and threatened that returns are often lost in shipping and I would get no refund of that happened. Only order if you know their shoes work for you or you are willing to absorb the cost of they don’t.
29 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Lisa,
Thank you for taking the time to share this, and we are genuinely sorry for the experience you had. Slow shipping is frustrating on its own, and we understand how much worse it feels when the return process then requires repeated effort just to make progress.
We also hear your concerns about how the return options were presented to you. That is not the tone or approach we want our customers to encounter, and your feedback has been shared with our team.
We would welcome the opportunity to review your case and ensure you are treated fairly.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
The webiste is very nice it workst well…
The webiste is very nice it workst well and the prices are not to crazy
19 de mayo de 2026
Opinión espontánea
Scam Site
Returning is impossible. Don’t offer refund and try to beat around the bush to then only offer a 30% return. Shoe quality is terrible and it comes from China. Scam site, do not make my sane mistake.
19 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Ally,
Thank you for sharing your experience, and we are truly sorry. We understand how frustrating it is to feel that a straightforward return was made unnecessarily difficult, and we hear your disappointment with both the product quality and the resolution you were offered.
Harrow Ellis is a legitimate brand and this is not the standard of service we want our customers to experience. Your feedback has been noted and will be reviewed seriously by our team.
We would welcome the opportunity to revisit your case and see whether more can be done for you.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Order my package three weeks in advance…
Order my package three weeks in advance and my package still did not arrive on time
16 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Islande,
We are truly sorry your order did not arrive when you needed it. We understand you planned well ahead, and it is deeply frustrating when that effort still isn't enough. You deserved better from us and we sincerely apologise for the inconvenience this caused.
We would like to look into your order and understand what happened with your shipment.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Hele goeie website de schoenen op deze…
Hele goeie website de schoenen op deze website waren mooi de prijzen waren laag en super redelijk
18 de mayo de 2026
Opinión espontánea
Ik zag wat hele mooie schoenen hier…
Ik zag wat hele mooie schoenen hier voor zoal mannen als vrouwen en ik ben erg blij dat de verzending zo snel is
18 de mayo de 2026
Opinión espontánea
Where do I begin...
Where do I begin.... smh... took about a month to receive and I was patiently waiting, due to being so exiting to having a new pair of sparkling sandals. They looked so amazing through the photos, however that is not the case. They are cheaply made and doesn't look like the photos at all. The rhinestone are so cheaply attached and are already falling off and I barely open the packaged. Horrible, I will never make a purchase from this website ever again. Can't even return them because they did not send a order form .
16 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Rachael,
We are so sorry. After waiting a month in anticipation, receiving sandals that looked nothing like the photos and showed quality issues straight out of the packaging is genuinely disheartening. That is not the experience we want for anyone, and we completely understand your frustration.
We also apologise that a return form was not included with your order. That should not have happened and we want to make sure you are not left without a path forward.
Your feedback on the product has been passed to our team, and we would very much like to assist you further.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Hele goeie website niet te druk alles…
Hele goeie website niet te druk alles was makkelijk te vinden heel veel mooie schoenen en andere exemplaren
17 de mayo de 2026
Opinión espontánea
Ik had een heel mooii paar hakken…
Ik had een heel mooii paar hakken gehaald voor mijn zuster haar bruiloft en ik ben heel erg tevreden ermee de shipping was snel en optijd de schoen paste precies en mijn vriendinnen hielden ervan! Ik ben kortom tevreden
9 de abril de 2026
Opinión espontánea
Poor Customer Experience and Questionable Business Practices
I never thought that a request to return an item would be so difficult. The quality of shoe is not what I expected and the size was too small. After initially providing the order number, I was asked to provide photos and the original shipping label, none of which are listed per the Return and Refund Policy. I provided all relevant information including the original order number, photos of the items, shipping delivery confirmation, and original tracking numbers for the shipment. After providing the requested information per the Harrow Ellis Return and Refund Policy site plus the additional information that was not listed, I'm now on my fifth email simply requesting the return form and return address. Instead the offer from the customer service team was to send a replacement item and I would be responsible for the shipping cost....
If I wanted a different size, I would have requested one. If the Harrow Ellis policy is "buy as is" then please state so on the front so customers can avoid the backend hassle.
16 de mayo de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Jupar,
Thank you for detailing your experience so thoroughly, and we are sincerely sorry for the frustration this process has caused. You followed our policy diligently, provided everything that was asked of you, and still have not received a straightforward resolution after five emails. That is not acceptable and we completely understand why you feel let down.
We also hear you on the quality and sizing concerns, and we recognise that a replacement was not what you were asking for.
We would like to escalate your case and ensure it is handled properly from here.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
Do not trust or believe this website
Do not trust or believe this website. It operates as a drop shipper from China and uses a bogus address on Hudson St. In New York, which can be verified as non existent using the internet. They will offer you a bogus "tracking number" in an attempt to pacify you until you give up. Only response will be automated AI generated. They violate every U.S. statute.The items on order will not be received, or a refund.
19 de abril de 2026
Opinión espontánea
Respuesta de Harrowellis
Hi Eddie,
We are sorry to read about your experience and we understand why you felt compelled to leave this review. Harrow Ellis is a legitimate brand and we genuinely care about making things right for every customer.
We would like to let you know that a refund was processed on your account the day prior to this review being posted. It is possible our message confirming this did not reach you, and we apologise if that communication was missed. Please check your spam or junk folder in case it was filtered there.
If you have any further questions or have not yet seen the refund, please do not hesitate to reach out.
For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.
Warm regards,
Harrow Ellis Team
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