We bought a mattress yesterday at the Sutton Coldfield branch of Harvey Norman. It has a great ambiance and Tracey, who helped us was extremely informative and helpful. So much so, that we decided to... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Aaron the store manager was amazing!! Came back the following week to purchase a tilt and lift chair for my grandad and his help couldn’t have been better. Gave us information along every step and ke... Ver más
La empresa ha respondido
Went to buy a set of headphones for my daughter which were at a great price 50% reduced. The last pair were not on the shelf but Jayden went and checked to see if there were some out the back without... Ver más
La empresa ha respondido
We had a fantastic experience buying a bed with one of your Salesman Connor. He took amazing care of us and was extremely helpful with everything. Very helpful as well with my disabled mother-in-law.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda departamental
- Tienda de electrónica
- Tienda de muebles
- Tienda de ordenadores y accesorios
- Tienda de ropa de cama
- Tienda de sofás
Escrito por la empresa
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Información de contacto
4,6
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Delivery guys were 100% professional…
Delivery guys were 100% professional and friendly
1 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Zara,
We are so pleased to hear that our delivery team provided you with such a professional and friendly experience. Your positive feedback is greatly appreciated.
Kind Regards,
Kevin
Harvey Norman Holywood.
Visited Harvey Norman Holywood for a new Suite of furniture. Great selection and friendly staff. Kevin was a great help, very knowledgeable and friendly. Great overall service.
1 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Neil,
We are so pleased to hear you had such a positive experience with us and found our team member knowledgeable and helpful. Thank you for your kind words!
Kind Regards,
Kevin
Don’t buy from here if you live in…
Don’t buy from here if you live in scotland over 2 weeks waiting still not received told id be contacting not contact got message this morning there coming Monday explained they will come back there next run in scotland. On the 17.th another 2 weeks … come on im in Glasgow not the amazon will not be buying again worst delivery service I’ve ever experienced
1 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Derek,
We genuinely appreciate you taking the time to share your delivery experience with us. We understand your frustration regarding the extended wait for your order in Glasgow and the communication issues you've encountered. We are actively reviewing our delivery processes. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Very strange business to deal with
Very strange business to deal with. Ordered a TV when on special offer and then heard nothing. Order was then cancelled with no explanation. Called and they said they would call me back. I called my nearest store who said they did have stock and they would call me back. Heard nothing so called and they promised to call back but nothing. Just very poor customer service all round. Perhaps it's all for the best in case I had an issue in future. Update: Their customer services is great at responding to reviews. Shame they can't put that energy into fixing issues before a review is posted.
31 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Matt,
We are truly sorry to hear about the frustrating experience you had with your recent order and the subsequent communication. We understand how disappointing it is to have an order canceled without explanation and to not receive the follow-up calls you were promised. We are reviewing our processes to prevent similar situations and improve our customer service. If we can assist you further pleas email our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Service very helpful
1 de agosto de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Anjana,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our service teams.
Kind Regards,
Kevin
Had a lovely experience with Connor…
Had a lovely experience with Connot today at Harvey Norman in Sutton Coldfield. We were after some pillows. Connot couldn’t have been more helpful.
Geoff Kingstanding.
31 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi there,
We're so glad to hear you had such a positive experience finding pillows with our team. We appreciate your kind words!
Kind Regards,
Kevin
I met Steve law on my first visit
I met Steve law on my first visit, he was extremely helpful and knowledgeable.
I went away to make other enquiries with another white goods store. In the end I returned to Harvey Norman specifically to continue my conversation and exploration with Steven as by now, he had a good grasp of my circumstances and what I was looking forward .
He continued to be gracious, helpful which concluded in me making a purchase.
Had it not been for his invaluable insight and input, I could well have gone elsewhere to make my purchase. Steve, in my opinion, is a positive asset to your high street store.
Steve, it was my pleasure to have met you.
31 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Christine,
We are so pleased to hear about your positive experience and that you received such helpful and knowledgeable assistance. It's wonderful to know that our team member's insights were invaluable in your decision-making process. We truly appreciate your kind words.
Kind Regards,
Kevin
Awful
Awful. Promising delivery everyday and I still don’t have a fridge.
31 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hannah Stedman,
We are truly sorry to hear about the ongoing delay with your fridge delivery. We understand your frustration..If we can assist you further, please contact our customer support team. customer@support.haveynorman.co.uk
Kind Regards,
Kevin
Great service from Craig super…
Great service from Craig super friendly and great customer service service, definitely shop at the Boucher Road Belfast store again.
28 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Donna,
We're delighted to hear that you received such great service from our team. We truly appreciate your kind words and look forward to welcoming you back to our store again soon!
Kind Regards,
Kevin
Avoid Harvey Norman if you value good…
Avoid Harvey Norman if you value good customer service. My disabled grandad ordered a fridge freezer on 11 July after being promised delivery in 7–10 days. Nearly three weeks later, we had received no delivery, no updates and not even a courtesy phone call.
When I contacted the store, I was promised a callback that never came. I then visited the store in person, where I was initially told the fridge freezer had arrived. Moments later, another member of staff informed me it would actually be another three weeks before delivery – with no apology or explanation.
My grandad has recently suffered a heart attack and undergone lung surgery, yet has been left without a fridge freezer and treated with complete disregard. We also paid £50 for delivery, despite there being no sign of a timely delivery service.
This has been an incredibly stressful and disappointing experience.
26 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Ellie,
We are truly sorry to hear about the incredibly stressful and disappointing experience you and your grandad have had with the fridge freezer order. We understand your frustration regarding the delayed delivery, lack of communication, and the impact this has had, especially given your grandad's recent health challenges. We acknowledge that the service you received fell short of expectations, and we are concerned by the inconsistencies in information provided by our staff. We are taking your feedback seriously and will be reviewing our internal processes and staff training to prevent similar situations from occurring again. Thank you for bringing this to our attention.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Teresa's help and patience
Teresa's help and patience, understanding what we needed made it easy for us to get sorted out.
28 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi there,
We are so pleased to hear that our team provided such excellent assistance and understanding. Thank you for sharing your kind words about your positive experience!
Kind Regards,
Victoria
Superb service
I found it difficult to locate the exact item I wanted - Bradley located the item and researched its specifications to ensure it was exactly what was required. He then quickly located a second item. A very professional, helpful personal service - nothing was too much trouble. Well done!
29 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Mike,
We are so pleased to hear that our team member was able to provide such professional and helpful service. It's wonderful to know they went above and beyond to ensure you found exactly what you needed.
Kind Regards,
Victoria
Just visited the store at Sutton…
Just visited the store at Sutton Coldfield, West Midlands. Staff all very welcoming, nice atmosphere.
Was served to a household appliance by Steve B. No pushy sales, compared products for us to give the best for choices. Thanks for all your help today Steve B.
Will definitely use the store again
29 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Karen,
We are so pleased to hear you had such a positive experience with us and found our team welcoming. We appreciate you sharing your kind feedback and look forward to your next visit.
Kind Regards,
Kevin
Wonderful experience with the Harvey…
Wonderful experience with the Harvey Norman delivery. Great communication by the delivery guy…delivered right on time and it was very useful to be able to track them on the map. very friendly attitude…very efficiently they installed the furnitures . I am a very happy customer!!
29 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Sumi,
We're so pleased to hear about your wonderful delivery experience. It's great that our delivery team provided excellent communication, arrived on time, and efficiently installed your furniture. We're delighted you're a happy customer!
Kind Regards,
Kevin
Don’t bother buying a faulty towel…
Don’t bother buying a faulty towel (which frayed after 3 washes) Be warned the customer service is non existent. Not happy with the “service”. ie none
28 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi there,
We are truly sorry to hear about the issue with the towel fraying and your experience with our customer service. We are actively looking into these concerns to improve. If we can assist you further, please contact our customer support team at customer@support.co.uk
Kind Regards,
Kevin
Online order not fulfilled but charged
I placed an online order on 12 July, and as of 28 July, I still have not received it. My original order was lost in transit, yet the retailer has failed to send a replacement despite repeated promises and numerous follow-ups.
Resolving this has been incredibly frustrating. I've been passed back and forth between the online customer service team and the Gracechurch store, with neither taking ownership of the issue. No one has been able to explain why a replacement order has still not been dispatched.
The store assured me that a replacement would be shipped on 23 July, but that never happened. Since then, I've sent multiple follow-up messages asking for an update, yet I've received no meaningful response or proactive communication.
The customer service has been extremely poor throughout. Rather than working to resolve the problem, I've been left to chase updates while being bounced between different teams.
Based on my experience, I would not recommend this retailer. If anything goes wrong with your order, don't expect anyone to take responsibility or provide a timely resolution. Buyer beware-I would rather pay more and shop with a retailer that values its customers and provides reliable after-sales support.
12 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Vankeet,
We appreciate you taking the time to share your experience with us. We are truly sorry to learn about the significant difficulties you've encountered with your recent order and the subsequent customer service interactions. It is clear that we have fallen short of our own standards and your expectations regarding communication and resolution.
We understand your frustration with the delayed replacement and the back-and-forth between our teams. We are actively reviewing the details of your case to understand why the replacement order has not been dispatched as promised and to identify the breakdowns in our internal processes. We are committed to improving our service to ensure that such situations are handled with the efficiency and care our customers deserve. We are taking your feedback seriously as we work to prevent similar occurrences in the future and to provide a more reliable and responsive support experience.
Kind Regards,
Kevin
Excellent Service
Precious really looked after us today and we placed an order with him. Thank you!
28 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Daphne,
We're so happy to hear that our team provided you with excellent service today. We appreciate your kind words!
Kind Regards,
Kevin
The lady was so helpful i explained…
The lady was so helpful i explained what I wanted for my daughter who has adhd and anxiety we had the extra warranty for her aswell such a friendly lady we had a brilliant service thank you
27 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi there,
We're so happy to hear that our team provided such helpful and friendly service. We appreciate your wonderful feedback and are glad you had a brilliant experience!
Kind Regards,
Kevin
Excellent advice explained all my…
Excellent advice explained all my options
21 de julio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Philip,
We're happy to hear that our advice was excellent and that we explained all your options clearly. Thank you for your positive feedback.
Kind Regards,
Kevin
Kevin was fantastic instore at Holywood…
Kevin was fantastic instore at Holywood Exchange from start to finish,nothing is a problem to him.
22 de junio de 2026
Opinión espontánea
Respuesta de Harvey Norman United Kingdom
Hi Betty,
We are so pleased to hear about your fantastic experience at our Holywood Exchange store. It's wonderful to know that our team provided such excellent service.
Kind Regards,
Kevin
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.