Haslams Estate Agents Opiniones 

92
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Alice Baker, Holly Adamson and Sushant have made the journey of moving into a new flat a smooth and painless process. Alice and Holly always respond promptly a dn answer any questions quickly.

Valorada con 5 estrellas sobre 5

I’ve personally worked in lettings, Laura is an absolute lovely negotiator. Couldn’t recommend her more. Katie has also been great & so has Isobel. We haven’t moved into the property yet so will wait... Ver más

Valorada con 5 estrellas sobre 5

Fennella Hall was great throughout our purchase of the property. She did an exceptionally good job. The purchase process took little bit longer than expected, but she was quite supportive from the b... Ver más

Valorada con 1 estrellas sobre 5

Poor experience overall. Communication was consistently delayed, for both repair and during the checkout process. A simple change for blind took more than 4 months. And they told us to redo clean... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Compañía de administración de propiedades
  3. Tasador inmobiliario

Escrito por la empresa

Haslams Estate Agents is proud to be known as Reading’s leading and award-winning estate agency for residential property sales and lettings. Based in Reading town centre, we’ve been helping local homeowners, buyers, tenants and landlords move with confidence for generations. Our experienced team combines expert market knowledge with a friendly, personal approach - whether you’re looking to buy, sell or rent a property, or let an investment. We offer a diverse selection of homes across Reading and its surrounding areas - from stylish new-build apartments to spacious period homes. For landlords, our dedicated lettings and property management team takes care of everything from marketing and tenant screening to maintenance, rent collection and legal compliance, for total peace of mind and maximum return on investment. As part of Foxtons, London's No.1 estate and letting agency, we combine trusted local expertise with powerful technology, innovative marketing, and a national and international network of buyers and tenants. This partnership allows us to deliver the very best results for every client, every time. If you’re thinking about buying, selling, renting or letting in Reading, or would like a free, no-obligation valuation of your property, get in touch with our friendly team today. We’re here to make your next move simple and successful.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(92)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thank you, Katie!

Thank you, Katie! Really great experience with Haslams. I was a little nervous as I've never rented before, and especially being on my own, they've been really supportive and pleasure to complete the rental property.

22 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Tina Makes All the Difference at Haslams

Tina is an exceptional team member at Haslams and has been a pleasure to deal with for over a decade. She's consistently warm, respectful, and incredibly helpful, her approach truly reflects her own professionalism and care. It's always a positive experience when Tina is involved, and she’s a big reason why working with Haslams has been so smooth over the years.

While I will not speak for every member of the team, I can say with confidence that Tina is a real gem, a standout in every sense.

11 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tenancy Renewing

I have just gone through the process of renewing a tenancy agreement for the property I rent - it was a little non standard as I have restrictions around dates and when the tenancy needs to end - Katie Wild was great - she proposed numerous options all of which I was happy with so these were then presented to the Tenants and we have agreed an approach that is hopefully beneficial to all parties - Katie made the whole process swift and simple

16 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Katie Amazing work

Katie has been instrumental in our extension agreement for our current residence,everything run smoothly without issue,I highly recommend them anytime

16 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Renewal Agreement

Katie managed our Renewal Agreement for our apartment and it was a smooth experience as she addressed all our concerns and took appropriate action. She helped us co-ordinate our requirements with the Landlord and got signatures on time.

10 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Experience with Haslams

I chose Haslams seeming they’re good agents in Reading, UK—but my experience was the worst I’ve ever had.

Before move-in they promised the property would be “professionally cleaned,” yet we arrived to a dirty toilet, broken door locks, and stains on the bedroom carpet. When we complained, we were told, “It’s professionally cleaned just live with it until you move out.” Living in that condition was unacceptable.

The management was equally terrible. Every repair request dragged on for weeks. On move-out day they even tried to blame us for a broken front-door lock on exit inventory—luckily we’d taken photos and videos before leaving to prove otherwise. Despite the landlord agreeing there should be no deductions, Haslams then deliberately delayed our deposit refund. Under TDS rules it should have been returned within 10 days, but it took them weeks.

I strongly advise anyone considering Haslams to think twice. Their promises are empty, their service is appalling, and they’ll hold onto your deposit for as long as they can and try to deduct.

10 de julio de 2025
Opinión espontánea
Logotipo de Haslams Estate Agents

Respuesta de Haslams Estate Agents

Hi Ash, we're sorry to hear your experience at Haslams did not meet your expectations. If you would like to discuss the issue further please get in touch with Claire, Head of Property Management who would be happy to help on 0118 960 1054.

Valorada con 5 estrellas sobre 5

Excellent service as always

I'm a landlord and I've been using Haslams for many years, the service and advice has always been first-class. Recently, I was due a refund from Reading Council for council tax, having spent over an hour and a half trying to resolve the situation I gave up and contacted Tina C at Haslams, she was very professional and friendly and I'm pleased to say she the issue was resolved promptly. Excellent service!

7 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Decent and on-point experience of moving into a new flat from abroad

Moving into a new flat from abroad certainly is no easy feat, but Haslam EA certainly made it all smooth and easy to navigate through. From viewing to contract signing, all the agents that I have interacted with definitely exercised the highest level of professionalism, communication and precision in answering any of my queries and getting the bureaucratic procedures done in such a timely order.

I must mention the two following agents (and in no particular order), Alice Baker and Isobel Lunn, for acting as mentioned above. Compared to the level of bureaucracy that I have experienced in an unnamed EU country a short while back, this was certainly refreshing and rejuvenating to experience. All matters and queries were handled and solved by them with the greatest speed and efficiency, which facilitated my move to be on-time and as per planned.

My sincerest thanks to them both. May both of them flourish as a distinguished MARLA in the future.

4 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointing experience with Haslams

When we first moved in, the property was not properly cleaned — we had to clean it ourselves despite paying for a professionally managed tenancy. Several items were broken or in poor condition, and repair requests were either ignored or extremely delayed. Communication was poor throughout, and the property manager was often rude and unhelpful.

When it came time to move out, Haslams insisted we use their own professional cleaners, even though we left the flat in better condition than we received it — we have photos and evidence to prove this. They're now trying to make unfair deductions from our deposit, including claims that aren't true.

To make matters worse, we started receiving cold calls from strangers shortly after moving in. It appears our contact details were shared with third parties without consent — a serious breach of privacy.

I would not recommend Haslams to future tenants. Poor service, poor communication, and an overall lack of professionalism.

18 de abril de 2025
Opinión espontánea
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Respuesta de Haslams Estate Agents

We're very sorry to hear your experience - this is not the standard of service we strive to deliver, and your review is understandably concerning. We're keen to investigate and resolve the issues raised, but are unable to locate your tenancy based on the details and name provided. Please could you call Claire, our Head of Property Management, on 0118 960 1054 at your earliest convenience so we can address this for you.

Kind regards, Haslams Estate Agents

Valorada con 5 estrellas sobre 5

Great support from Katie Wild

Katie Wild made adding me as a permitted occupant at a property managed by Haslams Estate so easy. She walked me through the paperwork, helped gather everything, and kept me in the loop the whole time. I’m so grateful for her friendly, efficient support!

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding support from Katie Wild

I needed to add my fiancée as a permitted occupant at a property managed by Haslams, and Katie Wild came through for us. She walked me through exactly what documents were needed, helped me pull everything together, and kept me posted at every turn. Her friendly, straightforward updates made the whole thing painless. A big thank you to Katie for her professionalism and quick action!

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Property Management

Haslams has expertly managed our portfolio of rental properties for over 15 years, and as overseas landlords, we completely rely on them for every aspect of the day to day management.
They handle everything efficiently, proactively and professionally, and ensure our tenants are well cared for resulting in tenancies that span many years of same occupancy.
We highly recommended Haslams for any landlord looking for a reliable and top-tier letting agent with a fantastic all round team.

3 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Support in Finding the Right Apartment

The team is incredibly helpful and professional throughout the entire process. They were detailed and attentive in helping me find the right apartment, providing clear and timely information at every step. Everyone was polite and easy to communicate with—special thanks to Isobel Lunn and Laura Kirby for their outstanding support and dedication.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beth Parris is very helpful

Beth Parris is working on a situation where the tenant has trouble paying rent due to an unforeseen circumstance. I have found Beth to be efficient and pro-active in endeavouring to fix this ongoing situation.

27 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent service

Haslams staff are highly trained and pro active. They will not miss lead you with high value quotes to attract business. They are able to meet all your housing needs, nice to have a quality local company.

8 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

7 months no heating....

7 months no heating...

Worse company I have ever used for renting and disgusting treatment - especially by Nicky!

Had no heating for 7 months, made multiple complaints including going into their office and speaking to their head. He said "its your choice, if you don't like it you can leave".

They believe a small fan heater is sufficient as heating for a property....disgusting.

Short of taking legal actions I had no option but to move out.

Then without giving me any notice they walk into the property while I'm not there (illegal) and get a new tenant to agree to stay there at a £200 premium - STILL WITH NO HEATING!

I suspect this has been going on for several years, with neighbours confirmed that tenants have left for heating reasons for the past 2 years.

1 de octubre de 2024
Opinión espontánea
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Respuesta de Haslams Estate Agents

I’m sorry to read this negative review. Having spoken to my team, I would like to provide clarity on the situation.

We acknowledge the problem with the heating being erratic (too hot or too cold), and Nicky tried very hard to get the company that built the underfloor heating to make a long-term repair rather than the short-term fixes they made. I understand the landlord also apologised and sent financial compensation to you.

We’re committed to providing excellent service here at Haslams, and I would be happy to discuss this further and the other points you mentioned in more detail. Please call me on 0118 960 1054 at your earliest convenience so I can help address any outstanding concerns.

Many thanks
Claire, Head of Property Management

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