hausoftools.com Opiniones 

Placed a rather large order and didn't see that half was "available to order". Emailed cs after a week to cancel after no shipment of in stock items. No response. Really wish I would have seen these reviews instead of the now apparent fake reviews.

website said OK to order,but after ordering I was told tool was backordered,if they had been upfront and told me that I would have gone elsewhere as I needed the tool in a timely manner not 6 weeks later

Ordered from these guys several times. They were pretty good until one of my purchases got lost in the mail. They did absolutely nothing to help recover the package or replace the items. I hat that I have to give them 1 star!!! Would rather give them 0

I unfortunately did not read the reviews prior to ordering. I found a new klein toolset on their website and it said in stock. Other websites stores i normally use did not have it in stock and i found their shop thru the Klein website itself, suggesting it was trustworthy. About 2 wks after the order it never shipped so I contacted them and they now tell me its not available till late Nov. And furthermore they claim it never said it was in stock. Just available to order. Lies lies lies. I am 100% certain it said in stock which is why i ordered it from them out of excitement. Asking for a refund. Will see how they proceed and respond. The 1.5 rating is for a reason. Just sucks google or other sites do not have overt reviews and people find out afterwards. Reddit and garage journal websites etc all concur with the poor rating

I ordered a 19 oz smooth-faced hammer from this company. Their listing indicated that the product was available, but after a week with no shipping update, I contacted them. They then told me they were actually waiting for the hammer to come back into stock.

Around one to two months later, I finally received my order. When I opened the package, I discovered that I had received a milled-face hammer instead of the smooth-face hammer I believed I had ordered.

I contacted the company immediately and asked them to either provide the correct product or issue a refund. I provided screenshots showing the listing and the product description that was presented to me when I placed my order.

Instead of accepting responsibility, the company repeatedly told me that it was my fault because I should have contacted them before ordering to confirm that their own product listing was accurate.

I made multiple attempts to resolve the matter directly with the company and made it clear that I was willing to return the hammer provided they arranged an appropriate return without leaving me out of pocket. Despite this, I still have not received my refund, and the company has now stopped responding to my emails

Haus of Tools appears to be a "middle-man" tool seller, not a tool warehouse. I make this statement because their website does not indicate whether or not the tool(s) you wish to order is actually in-stock. Haus of Tools charged my credit card soon after I placed my order on August 27th. It has now been 26 days since I've placed my order, yet none of the tools have arrived.

This company advertise knipex wire stripper that they have not in stock.I waited for 4 weeks to get the tools and asked for a freebie for the long wait.no answered. Hard to contact this people. No more doing business with this company.RIP

I ordered a collectable, high-end, P.B. Swiss tool from Haus of Tools, expecting premium service to match the premium brands they sell. Unfortunately, the shipping packaging was completely inadequate. Because the items were not packed securely, the original manufacturer retail boxes, or manufacturers packaging, arrived badly damaged. As a collector, the condition of the retail packaging matters immensely to the value and presentation of the item. Haus of Tools needs to invest in proper shipping materials and care when handling collectable items. I was told that there were no more, so an exchange was not possible, AND was responsible for return shipping if I wanted a refund... When I told them that they were going to lose me as a customer, their reply was: "[I] was free to take my business wherever I wanted"! So, they don't seem to care.

So I am like everyone else looked legit until I only got the order confirmation. So I emailed few days later asking what was going on there hasn't been any communication. Later that day I hear from this Jon Frank guy, he goes on to say we have this but we don't have that we can send half now half later or wait for whole order then says that the price is a little different than was sold a little less insignicant amount. (Mind you I spent $358) So seems significant wether it was less money more since not his money. I ended up telling him to cancel the order after looking the store up and found these issues. I told him he should get his store in order or close the doors because this seems to be an ongoing issue. He said I need to meditate. I have reported him as a fraud and have all the documents to back it up I hope he gets shut tf down.

**★☆☆☆☆ Extremely Disappointing Customer Service & Packaging**

My experience with Haus of Tools has been extremely disappointing from start to finish.

The ordering process was straightforward, but that's where the positive experience ended. The KNIPEX Summer Kit I purchased was shipped in nothing more than a padded envelope, which is completely inadequate for a heavy, premium tool set. Unsurprisingly, the retail packaging arrived badly damaged.

I contacted customer service expecting a simple replacement in proper packaging. Instead, what followed were weeks of emails—well over two dozen messages—explaining the issue and providing photos. Despite all of that communication, it was clear no one was actually listening.

When the replacement finally arrived, it was shipped... in another padded envelope. The exact same inadequate packaging resulted in the exact same damaged retail box. Nothing had been learned, and nothing had been corrected.

What frustrated me even more was that there seemed to be more concern about recovering a free promotional gift than addressing the actual problem—the poor packaging that caused the damage in the first place. Customer satisfaction should always come before a promotional item.

Ironically, when I returned the original product, I packaged it better than the company did. I used a sturdy corrugated shipping box with proper padding to protect the tools, yet they chose not to reuse that box and instead repeated the same mistake.

I've continued placing orders with Haus of Tools because I wanted to support the company and hoped the issue would be resolved. Unfortunately, this experience demonstrated a lack of attention to customer concerns, poor shipping practices, and customer service that failed to take responsibility for a preventable problem.

Premium tools deserve premium packaging. More importantly, loyal customers deserve to be heard.

Until Haus of Tools improves both its packaging standards and its approach to customer service, I cannot recommend purchasing from them.

I ordered a Wiha Tools 76099 Power Blade 37 Piece Set from Haus of Tools, Order HT88665, for $119.98. The checkout showed the item as available to purchase with free shipping and a 4 to 8 business day timeframe. The item still has not shipped weeks later, and the merchant confirmed they do not currently have it in stock. I requested cancellation and a full refund because the checkout and shipping information appeared misleading, but the merchant has not resolved the issue.

The only functioning part of this company is the ability to charge your card. The phone number provided doesn't work, they never sent a tracking number, and they don't reply to email.

This has become way too common lately. They promise something that they cant deliver, and I guess they figure that people will forget that they placed the order?

I filed a dispute with the credit card company. I strongly suggest that if you haven't heard from them within a few days, you do the same.

Two weeks since ordering and not a single update on shipping or delivery. Zero communication. If you value your time and money, avoid this seller."

This place is fake. Google should remove it from search results. They sell tools, advertise shipping times then simply never deliver. Happened between april 4 and april 10, 2026.

This is a drop shipping front. Also goes under the name "Electronic Inventory Online". They both share the same torrance california address, both drop ship from other states. Orders take forever. Customer service said they could not be responsible for shipping. Just don't. It's not worth it.

Poor customer service and being given the run around. Was curious where half my order was so I reached out and they said it had an extended shipping time due to needing more product from the manufacturer. I told them I was not made aware of this at the time of purchase and they came back saying it’s right above the add to cart button”. At the time of purchase that WAS NOT there and it said my items were available at the warehouse within 2-4 days. Would not purchase here again.

I waited two months for my order, and when it finally arrived, all the tools had been removed from their original manufacturer packaging and were thrown loosely into a mailer with no proper protection. Everything was bouncing around during shipping.

The main ratcheting screwdriver arrived defective, the ratcheting mechanism is jammed and does not function. I sent photos and videos to support, but they told me I would have to pay for return shipping myself.

After the long delay and receiving a defective item, I expected better customer service. Very disappointing experience.

Here is an honest review after many small purchases. The pros are an extensive catalog of fine tools, free shipping and no tax. The cons:the catalog is big but they obviously don't store many of the items and you have to wait 3 to 6 weeks for delivery. The shipping is free USPS --further delaying your purchase a week or more. To summarize: order from Haus of Tools if you want something at a reasonable price but are prepared to wait A LONG TIME. If you need something quick, find another vendor.

Never again! I've ordered 3 times from this company over the last year and each time is horrible. No customer service response, difficult to track orders and can't get a refund for items not received. They have some great products that I can't find elsewhere is the ONLY reason I've ordered but I'm done. Beware of this company. I have been on hold 4 times for a total of 1.5 hours, the call ends at 20 minutes on hold waiting for non-existing customer service.

Please do not use. I believe this site to be a scam site. I have placed my order 2 weeks ago and still have not received my order. The order was for a car cleaning product. I have not had any updates other than an email stating I need to download an app to track my order. I downloaded the app and then tracked my order. It gave me dates that were very inconsistent with when my order was placed and shipped. The only accurate update I had was an email from House of tools stating my order was placed and I had an order number assigned. What is worse is my order was supposedly delivered yesterday. I checked with my neighbors and no one has received any packages with my name on it. I really believe this site and orders place with them or at risk of being scammed. The only thing I have from my order of House of tools is the fact that I have a credit card number that has been placed on file with whatever this company is supposed to be. Do not do not. Do not use please. This site is a scam and a fake. I have to accept the fact that I've lost $30 placing an order with something in the cloud in which I will never receive the product I paid for. I will be more than happy to update this post and this review if my order does come in, however, I highly doubt it.