hausoftools.com Opiniones 

HoT processed an unauthorized order, then their CS rep, Matt T, lied about cancelling that order. HoT is definitely NOT a reputable retailer. AVOID!!!

The postage on the tools were too high. I wanted to buy a knipex plier wrench since they had a good price. £30 postage on a £50 item is disgusting. I could buy them anywhere else at full price for less.

After reading the below after ordering was concerned that I might see my order, but the experience was great. Reasonable time to assemble the order and send this to New Zealand on the other side of the world. Packaging was impressive and contry to what had been described by others. This is the first time i have purchased here but will do again perhaps after reading feedback they have sharpened up their service. Well done HoT

I ordered an in-stock item from Haus of Tools on April 8, 2025. I received a confirmation email and another one regarding points earned. On April 16th I realized I had not received an email stating my item had shipped. I checked my online banking and they debited my account on April 13th. I emailed Haus of Tools (16th) and received a response the next day, April 17th. The guy said the item had an “extended handling time” and he was waiting for a shipment as it was sold out. It was in-stock when I ordered and nothing was said about an “extended handling time”. I responded that I wanted the order canceled and my PayPal account credited.
I wish I had researched the company before ordering but obviously I didn’t. I have since read complaints about this company on other websites and our stories are the same. They charge your payment source and then order the items from the manufacturer(s) because they "sell out" of what you ordered. Someone suggested they operate like a drop-shipper and it sure sounds like it. I will give Haus of Tools a chance to credit my PayPal but I expect it immediately. If not then I will file a complaint with PayPal, they will do an immediate charge-back, and then open an investigation.
I don’t use PayPal with companies I know well but when dealing with an unknown company or subscriptions I do. I am sure glad I did this time!

20 minutes to answer the phone.
My fault because he was out to lunch at 2pm.
Charged my card for a back order immediately, instead of when shipped. Not shipped after more than one month.
Guy hung up on me because I told him they need to answer their phones.
Look good on paper, terrible to deal with.

Almost all the 5 star reviews were written in a one-week period. What an odd coincidence! It almost looks like they were trying to offset a bunch of bad reviews by writing a bunch of fake good reviews.

AVOID - I'm having a terrible issue with them right now. I ordered tools for about $600, 20 days ago and they created a shipping label with the wrong address. It doesnt match what I have on my order confirmation. The package was returned to sender, and they spoke to FedEx and verified it should be returned to sender, and they still wont give me my money back. It has now been delivered back to them and I am still waiting for a refund. On the phone they said they wanted to make sure I wasn't "screwing them out of money." HOW? I've never even touched the package. It's insulting.

They seem to share an address and staff with EIO.com. AVOID AVOID AVOID at all costs. They have terrible reviews everywhere for a reason. I wish I had looked them up before ordering. Many many people seem to have the same experience

My recent experience with this company has been nothing short of disappointing. When I reached out about an issue with a product that was well within the return period, I was met with unhelpful responses that shifted the burden of support to the manufacturer rather than resolving the issue in-house.

To make matters worse, I was told that the item could not be exchanged due to a lack of stock. However, their website clearly lists the item as available for pickup within 2 to 4 days, contradicting their claim and making it clear they were not being truthful.

The communication I received was vague, confusing, and only created more questions. I even had to ask if I was expected to pay for return shipping, which should have been clearly outlined from the start. Instead of providing clear and concise instructions, their response demonstrated a lack of accountability and a disregard for customer satisfaction.

This experience has left me feeling that the company either lacks properly trained employees or has a deliberate policy of avoiding customer support by creating confusion and shifting blame. Either way, it’s unacceptable.

As a result, I’ll be taking my business to KC Tools or Amazon, even if it costs a bit more, because I know they prioritize hassle-free returns and treat their customers with respect.

I would strongly advise others to think twice before purchasing from this company. Poor customer service, misleading information, and a lack of accountability are not what anyone should have to deal with when making a purchase.

I am very happy I didn't see the negative reviews before I ordered, or I would have missed out on a great deal and some fine service.
I orded a set of Wiha screwdrivers on Memorial Day, the 27th this year, and I received them Friday the 31st, and I am in Michigan. They kept me informed about my order including telling when it was out for delivery and when it was delivered. Oh, and they had the best price I could find anyplace.
I will buy from them again without hesitation.

It is scame company never buy from them. I had worse experience with them. They just lies about everything.

These people are awful. Their business model is to charge your credit card immediately for your order and live on your interest free money while it takes months, if ever, to receive your order. Avoid them if you can.

Arrived quickly! Great quality and communication!

If you are reading this is because you are pissed or you are smart enough to do research before risking your money, keep reading and save yourself from headaches, go to other sellers with great customer service

Ordered an item over two weeks ago, no correspondence at all from them, the item hasn’t even been dispatched and I’ve sent two emails to their customer service to no reply. Terrible company, just want a refund now but god knows how long this will take.

Super pleased with this vendor. Excellent communication,very quick delivery(4 days from the US to the UK,that's brilliant). No issues whatsoever. Very good pricing & packaged well for the journey. Will be using again. Please everyone ignore any negative reviews on here as speaking from experience I don't know what they are on about. AAA+++

If I could , I would have given them zero , absolutely rubbish company . Ordered a screwdriver set , it got lost in transit and they fob me off via email , customer service just puts you on hold and then cuts you off after 40 minutes.Awful , avoid this company like the plague .

Ordered 4 Wiha items, 2 of which were bags of 10 and both were short pcs in the bag. We contacted them multiple times and all we wanted was a credit for the missing parts. They claimed they esent the orders complete. Accepts no responsibility for their mistake. We are an industrial distributor in Business for 30 years and know how to receive material and count. Stay Away form this company.

If your order from Haus of Tools is lost by USPS, good luck! You are on your own. Haus of Tools WILL NOT help - other than to tell you to contact your local USPS (and they were not at all helpful either, of course).

Two months and still waiting for an order, the tool i ordered wasn't in stock which they never stated on the website and after multiple messages to them all I get back is it should be shipping soon....
Starting to think this company is a scam, especially after reading the other reviews about them on this page. UPDATE: they have sent me a e.mail which bluntly said we have issued a refund..... That's all it said unreal 4 months of my time wasted

Still waiting for an order from over 8 months ago, supposedly they have contacted USPS but will provide no details and haven't heard back from them for over 2 months, since I mentioned the bad reviews on here it looks like a few good reviews have appeared withing the space of a few days in the us, funny that!

December 22 update, still hasn't arrived and no contact or response regarding the order.