hausoftools.com Opiniones 

Haus-of-Tools came through for us. We were trying to get a tool that was in a kit form. It had a huge lead time in the kit form and we didn't have that much time. I knew each piece had it's own part number. So, with Jons help we were able to locate all the pieces individually to assemble the kit. I won't hesitate to work with them again. Shipping was fast too. Thanks!

I have made several purchases of tools from Haus of Tools over the years, and every item was of high quality and shipped quickly-free of charge. I did recently have an issue in which an order was marked as fulfilled, and that a shipping label had been created. After a week plus with no change in USPS status that they did not yet have the item, I sent a query email to HoT. Talk About Excellent Customer Service! I received a phone call from Customer Service early the next morning (today). A glitch in their system caused several orders to be placed into a limbo status with no shipping info being printed and sent to USPS. Jon at Haus of tools explained the issue and my item is in fact on its way (I checked USPS status).
Kudos to Haus of Tools and their Customer Service Team!

I have made multiple purchases from them, always quick turnaround. If items are backordered they have done their best to expedite and ship promptly.

I have used the chat feature in Shop app, and they're always quick to reply.

I was very happy to find a vendor of quality German tools, at reasonable prices.

I wasn’t feeling too good about ordering from a new platform at first, but I was really attracted by their design and their extensive catalog. One thing's for sure now, I don’t regret it one bit. The order was easy to place, and I received the item just a few days later with really nice packaging. Great job! This is my new go-to place anytime I need to complete my toolbox.

Was thrilled to find an online retailer selling PB Swiss! They shipped my item quickly and the customer service was awesome every step of the way! Can't wait to get all my tools from Haus of Tools in the future.

Pro tip: email them to check stock for PB Swiss as these sell out quickly here in the US!

Definitely appreciate everything they did for me! I will 100% be coming back

Fantastic customer service! They were professional, provided a lead time and kept me updated on its progress. Was thrilled to see they carried PB Swiss.

Will definitely check out their store again!

Great to get quality tools and support a local business. Smaller selection isn’t always a bad thing!!!

Great customer service, and I got my tool in a timely manner. Will be using hausoftools again in the future!

Don’t listen to there lies. They want you to wait on something that isn’t going to come to reduce the chance the bank or credit card company will intervene. Scammers. Your item will not arrive and they will stop communicating with you

No communication, no help when not delivered.

Ordered in March, no indication of out of stock or backorder, no communication after order. I had to inquire, then no real lead time given. Order was never received, Haus or Tools sent me to USPS, even less help there. No thanks, there are plenty of places that will provide true service

3 month later and tool still not arrived. Company is claiming it is still in transit and failing to take responsibility giving me the run around every time I try to reach out.
Avoid this seller.

In a recent order a bit was not in my package.

I called Haus of Tools immediately after receipt to report that there was a bit missing. They asked me to photograph the contents of the package including all bags and packing material and send it to them. I then called back the next day and was told they were ‘investigating’ what happened, whether it wasn’t pulled, was miss appropriated or lost… But that they can’t just ship a replacement just because the customer says something is missing.

Emailed them back a week later and got the same story, that they were still investigating.

Hard to believe that they would rather loose any future business and a get a bad review over a $7 bit.

Whatever. Will not be back and will not recommend.

6 weeks
No tracking
No e-mail update.
I got scammed but I can still file a PayPal claim.
DO NOT BUY FROM THEM.

Nearly 8 weeks after ordering a torx tool there is no sign of said tool .Tried calling Haus of tools direct multiple time but no answer.E mail was not replied to either.
All said would avoid this company if you are looking for tools.I suspect they are illegitimate.

Placed order with Haus of Tools on August 3, 2022. I was advised that shipment could be delayed. After SIX MONTHS and several excuse-emails, they have had $136.52 of MY MONEY and I have nothing! SCAM I suppose.

Placed an order several weeks ago. I emailed them only to find out they don’t actually have the tool in stock and are waiting for manufacturer to get more. This was not made clear at time order was placed. I think they want the funds then will ship the item whenever (if ever) they get them in stock. What a BS way to run a company!

BAD! OUR EXPERIENCE WAS BAD!
I placed an order for my husband, after more than 3 weeks of waiting, he suspends our order due to a possible fraud! IP nmb does not match address ... etc. Seriously? It is true that they asked for additional evidence, but my husband was so angry that he never wanted and no longer wants to buy from this company! Is he the man who knows what the attitude for customers means ... after 3 weeks did they come up with these excuses? It is unacceptable! Wouldn't it have been a problem if they had asked us the first or second day after placing the order but after more than 3 weeks? What in the world is this?