The delivery was terrible, items always out of stock. Customer service were quick and helpful but the overall service is very disappointing. The refund is the worse part they can’t refund you full abo... Ver más
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Consulta las opiniones de los clientes
Please choose someone who is established and bothered about customer care!I ordered some hoodies for my children in February, they did not deliver untill end of April!!! Providing zero contact despi... Ver más
My order arrived and the quality and sizing was perfect. Good design too. Did have frequent updates from customer service too. Overall pleased with the polite service. Just the delivery took... Ver más
5 day shipping turned into still not receiving anything, ordered 8th January, sent multiple email's, no reply. What kind of a Company does that? (A dodgy one). Atleast have the decency to reach out to... Ver más
Información sobre la empresa
Escrito por la empresa
We aim to offer our customers a variety of the latest personalized Arabic gifts. We always keep an eye on the latest trends and put our customers wishes first.
Información de contacto
Bingley, Reino Unido
- 07405974060
- reviews@hayaclothing.co.uk
- hayaclothing.co.uk
Invita a los clientes a opinar
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Wrong spelling and cannot be changed.
Excellent quality
Excellent quality, I've ordered from here before and have had so many compliments for the hoodies. I ordered more for gifts this time as everyone keeps asking where i got them from. Really pleased with the quality and work. Took a while to come but I was informed all the way through. Will definitely buy moree. Definitely recommend.
Good quality hoodie
Good quality hoodie. Reasonably priced. Delivery took some time but was within the stated time. Would have like an email to be sent to confirm item dispatched.
Great product if you’re able to wait
Placed an order 10 days before I needed it which I thought was plenty of time. The website implies that I should receive my order in a week. I have since been informed that I misunderstood this, “delivery time will be 3-5 working days” to me means within a week, this is what I read on the product description. I have since been informed that I have not understood this correctly. I do think this could be made clearer as I still read this as meaning a week. If you need to get in touch avoid email and try WhatsApp, I got a response to a WhatsApp message within minutes and was told that the order had been dispatched by 1st class mail rather than 2nd class. No tracking number given. My order arrived at the 11th hour, meaning I had already purchased something else as I couldn’t risk not having a present for my great nephew. The whole experience was stressful and I will only order again if I have a whole 2 weeks to plan the present. The situation could have been avoided if the timescale on the product description was made clearer. Product was good for the price and made a great additional present.
Worst company I've ever dealt with!
I ordered several personalised hoodies as gifts, waited over a month for them to arrive. I messaged the company who then told me my order had been cancelled due to incorrect pricing on the website. I was told I'd be getting a full refund shortly and a 30% off code, both of which I'm still waiting on. Also after messaging them, responses were incredibly slow.
AVOID AVOID
I ordered from haya clothing more than a year ago! I didn't receive the product. I have just received a refund now for it. Ridiculous!!
Avoid at all cost!
Second time purchasing from Haya…
Second time purchasing from Haya Clothing. Excellent quality and fast service.
The top was medium but very short
Wrong size of hoodie
Long wait until item received
I ordered a personalised hoodie on 13th June 2024. I heard nothing for 2 weeks. I contacted them on numerous occasions. I finally receive a reply 2 weeks after the order was placed informing me that it will be ready for dispatch "within the next 72 hours". I did receive my item on 6th July. Allow plenty time for delivery. They have offered me 20% refund.
5 star all the way
5 star all the way, excellent customer service. Item was requested to arrive earlier than anticipated, delivered as promised and in excellent quality...... Thank you!!
Has a bit of a problem with tracking
Has a bit of a problem with tracking, but arrived all in order, good quality hopefully the gold writing will not come off when washed.
Great products, easy to use but...
I feel like everything about haya clothing is great from the online shop to the clothes itself, only thing that stopped me from giving it 5 was the delivery and customer service, although it does say clearly that delivery takes long, but after being delayed by 2 weeks and so I was a little worried that it got lost or something, because I never got the shipment email or if it was posted, this was because I needed the stuff by a certain date, other than that I feel like maybe it was just a one off, otherwise okay service.
Maybe try to better the customer service and delivery/ shipment quality and it should do wonders.
WORST SERVICE EVER - STILL HAVEN'T RECEIVED MY PRODUCT
Took money from me a month ago and still no product. I've chased 2 times now via their WhatsApp and they're ignoring me when ive asked to know when I can expect my delivery and when I asked to cancel my order given the lack of response and still no delivery. DON'T BUY FROM THEM!
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