Cheyenne was extremely helpful in taking care of a change to my account. Knowledgeable, easy to understand (!), and has a great sense of humor. Everything you'd like with customer service, which is... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Ashli made the conversation pleasant and answered all my questions regarding a possible move to another state and how I can take my policy with me. She also provided some guidance on safely transport... Ver más
La empresa ha respondido
My customer service representative was Aliesha McNair and what a gem she was in assisting us in getting things sorted out. She was able to let us know why we were experiencing issues on the webs... Ver más
La empresa ha respondido
It was Ashli for her kindness to customer support and her knowledge and willing to assist me in my time of need with computer problem(s). I commend your HR for finding employees of the likes of... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de seguros
- también en la categoría
- Agencia de seguros de automóviles
Escrito por la empresa
Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”
Información de contacto
250 Century Parkway Suite 425, 08054, Mount Laurel, Estados Unidos
- (800) 678-5173
- info@heacockclassic.com
- heacockclassic.com
4,8
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good communication is the keyr was very experienced and…
Spencer was very experienced and helpful throughout the whole process.
20 de junio de 2025
Respuesta de Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
The gentle man was patient with us and…
The gentle man was patient with us and shared with us the things we needed to know. Would love doing business with Jason going forward!
19 de junio de 2025
Respuesta de Heacock Classic
Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!
Fidel stayed with mt request until it…
Fidel stayed with mt request until it was done.
19 de junio de 2025
Respuesta de Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Respuesta de Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Kierra Henry did a fantastic job and I…
Kierra Henry did a fantastic job and I suggest she get Saint Hood.
16 de junio de 2025
Respuesta de Heacock Classic
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
What's important is that people can listen and understand the English language
A return phone call and the fact that the person I dealt with understood the English language.
13 de junio de 2025
Respuesta de Heacock Classic
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
Great service--thank you!
7 de junio de 2025
Respuesta de Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Cade was very friendly and helpful
Cade was very friendly and helpful. He got everything taken care of in a timely manner.
6 de junio de 2025
Respuesta de Heacock Classic
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
Respuesta de Heacock Classic
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Ginger went well out of her way to…
Ginger went well out of her way to connect with me. She is kind and very professional.
8 de junio de 2025
Respuesta de Heacock Classic
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
Dakota was very friendly and efficient…
Dakota was very friendly and efficient in helping me. The process was very easy.
6 de junio de 2025
Respuesta de Heacock Classic
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Great customer service and…
Great customer service and knowledgeable. Great classic insurance market for collectors need
29 de mayo de 2025
Respuesta de Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Easy Peasy
easy to set up and appointment. Steve was very informative and helped with questions about North Carolina Collector Car insurance weirdness.
3 de junio de 2025
Respuesta de Heacock Classic
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Almost lost a long time customer.
My very serious issues began when I had to contact Heacock to remind them that I had never received a renewal for my classic motorcycle. Even then it took nearly two additional weeks consisting of multiple instances of holding the phone endlessly waiting for someone to maybe answer. By the time Heacock reached out, my previous Heacock motorcycle policy had expired. Very likely I am not the only one with this problem. Clearly those in charge at Heacock did not have their eyes on the ball.
Ryan Schroepfer, who helped me work through obtaining the new policy while remaining friendly, calm, and knowledgeable, provided excellent guidance for the renewal. Thanks Ryan!
22 de mayo de 2025
Respuesta de Heacock Classic
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you encountered while trying to renew your classic motorcycle policy. This is not the level of service we strive to provide, and your feedback is being shared with our team to help identify and correct the issues that led to this breakdown in communication and support.
That said, we’re very glad to hear that Ryan Schroepfer was able to assist you with professionalism and care. We’re proud to have him on our team and will be sure to pass along your kind words.
We truly value your business and are committed to improving our processes to ensure a smoother experience in the future. If there’s anything more we can do to assist you, please don’t hesitate to reach out directly.
Steven was great
Steven was great. He called on time for our scheduled call. The reason it's 4 stars instead of 5 is because I had tried to call the number on the website and held for a very long time and was never able to get a person on the phone.
3 de junio de 2025
Respuesta de Heacock Classic
Thank you for the feedback, Paul. We are pleased to know you had a great experience with Steve. However, we are sorry to hear about the trouble you encountered with using the phone number on our website. We will pass this feedback along in order to correct this for the future.
friendly helpful agent
22 de mayo de 2025
Respuesta de Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Respuesta de Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Respuesta de Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Heacock messing up
I’ve been with them since 2013 never had wreck no claims today may 17 2025 I get a cancellation notice no phone numbers no one to complain to except heacock President Paul Choi ? I called American modern they said since they not working with heacock they cancelling ? Wtf three people five numbers still on hold all their agents are busy all day long ? Maybe it’s class action lawsuit time heacock your butts need to procure insurances for customers that are in good standing crappy business practices
16 de mayo de 2025
Opinión espontánea
Respuesta de Heacock Classic
First and foremost, thank you for being a loyal Heacock Classic customer since 2013 — we sincerely appreciate your long-standing relationship with us. We’re truly sorry for the frustration and confusion you’ve experienced.
We understand how upsetting it is to receive a cancellation notice without feeling like there’s a clear path to resolution. We never want our customers to feel confused or upset. Please feel free to contact us on our direct line at 800-678-5173 to further discuss this.
Ryan Schroepfer is the best
Ryan Schroepfer is the best. He was talking and explaining to me all the steps very clearly. Thanks Ryan!
8 de mayo de 2025
Respuesta de Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
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