Health and Care Opiniones 

15.307
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Thanks for delivering clock alarm product that I have received it recently. Great delivery and great service. I love clock alarm with strong vibrationing pad to replace my old analogue clock(same bra... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service. Purchased a headset for hard of hearing for TV listening but unfortunately item returned as due to my complex hearing loss it was not suitable for me. No fault of the produ... Ver más

Valorada con 5 estrellas sobre 5

First time using this company. V impressed with the prices, super quick delivery and items individually wrapped so everything reached me in tip top condition. Will use again . Highly recommend.

Valorada con 5 estrellas sobre 5

Being profoundly deaf, I am unable to hear a normal alarm clock, so I was pleased to be able to buy the Gemarc 'Wake and Shake Star'. It was delivered shortly after I ordered it and the shaker h... Ver más

Información sobre la empresa

  1. Mercado online
  2. Tienda de artículos médicos

Escrito por la empresa

Health and Care is a leading UK online healthcare, mobility, and sports supports specialist. Our priority is ensuring that you receive the best service and product support possible. Our Customer Care Team is based in our London headquarters, and we are always at the end of the telephone if you require any further information about our products and services.

Health and Care

Escrito por la empresa

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with Health and Care, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Online Shopping 24/7
Our online store is open 24 hours a day and our friendly and helpful customer support staff are always at the other end of the phone 5 days a week from 9am to 5pm to assist you with your product selection.
Quality Products at Affordable Prices
As a leading independent distributor of healthcare products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Safer Shopping with Health and Care
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

15 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(15.307)

2717 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor customer support

My experience of trying to resolve a problem with my mattress was poor.
After multiple phone calls and emails I eventually got a replacement. However, it was super stressful to chase progress and ask for updates. The call centre staff were very pleasant to speak to but never returned promised calls or gave timescales for a response. I would not recommend this company

25 de agosto de 2026
Logotipo de Health and Care

Respuesta de Health and Care

Dear Marion,

Thank you for your review. We are very sorry for the inconvenience caused and for the length of time it took to fully resolve the problem with your mattress.

While our team was working with the manufacturer to identify the cause of the fault, we recognise that our communication was not always as prompt as you would have expected.

Following the initial troubleshooting, we first provided a replacement pump. When this did not resolve the issue, a complete replacement mattress was arranged, which we are pleased to understand has resolved the problem.

We have also subsequently arranged the return of the original equipment at no cost to you.

Please accept our apologies for the inconvenience caused throughout this process.

Kind regards,

Victor
Healthandcare.co.uk

Valorada con 5 estrellas sobre 5

Very good strong stick

Very good strong stick. Lovely comfortable handle. Will use your company again in the future. I have given your details to a friend too. Can I purchase the ferrules when necessary.

26 de agosto de 2026
Valorada con 5 estrellas sobre 5

I am severely sight impaired

I am severely sight impaired, but do have a little eyesight. I use a PC with a 36'' TV as a monitor. The websight was reasonably easy to navigate, although my daughter did the actual transaction. The product was dispatched and received in good order and within the stated delivery time. Th only issue I have with the phone is the battery... I barely use the phone and don't use the whatsapp or other inet features and yet the battery is constantly needing to be charged. I can go to bed with 100% and wake up with 82% and by 10am it's down to 60% and I haven't even used the phone.

24 de agosto de 2026
Valorada con 2 estrellas sobre 5

On the positive side I did receive my…

On the positive side I did receive my order the following day. However, the sizing guidelines were totally inaccurate. I followed the instructions to the letter, and used a proper cloth tape to measure. I measured several times and obtained the same result of 48cm each time.

But the knee brace I received wouldn’t even go past my calf, let alone my knee. Health & Care paid no attention at all to my comments on their wildly inaccurate measuring guidelines.

As a result I was obliged to pay for the return of their product.

28 de agosto de 2026
Logotipo de Health and Care

Respuesta de Health and Care

Dear Customer,

Thank you for your review. We are pleased that your order arrived promptly, and we are sorry that the knee brace was not suitable for you.

Kindly note our sizing guides are provided to help customers select the most appropriate size based on the measurements specified for each product. While these provide a general guide, individual fit can vary depending on factors such as leg shape and proportions, and unfortunately a product may not always fit as expected despite the measurements being taken correctly.

We appreciate your feedback regarding your experience with the sizing and are sorry that the brace did not fit as anticipated.

When an item has been correctly supplied but is unsuitable in terms of fit, the cost of returning it is the customer's responsibility in accordance with our returns policy.

We can confirm that your return has since been received and your order has been refunded in full.

Kind regards,

Victor
Healthandcare.co.uk

Valorada con 5 estrellas sobre 5

First class service

First class service , Super website, easy to navigate ,lots of options , price points , great quality, very please with purchase exactly what the Dr ordered ! Fast despatch , & delivery,
100% recommended !

24 de agosto de 2026
Valorada con 4 estrellas sobre 5

The 2 devices

The 2 devices - geemarc - AMPLICALL110 and AMPLICALL150 - enabled me to set up an extension bell for my digital home phone. (My broadband provider could not identify a method for me to do this).
You would have received 5 stars if:
A mains lead had been provided for the 110
The products were not made in China!!

24 de agosto de 2026
Valorada con 5 estrellas sobre 5

The product I brought was faulty which…

The product I brought was faulty which was a shame because it was helping my condition I was asked to send some photos of the item which I did and I was promptly asked if I wanted a replacement or refund the customer service was very good

28 de agosto de 2026

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