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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am very happy with your service,courier is friendly polite and helpful,always! parcels always arrive on time delighted with everything

Valorada con 5 estrellas sobre 5

I stumbled upon this company whilst looking for vegan fettuccine noodles. Very difficult noodles to get hold of and expensive in other shops but saw that Health Click stocked them and at a reasona... Ver más

Valorada con 1 estrellas sobre 5

Awful service. Like others order was promised within 2-5 days. Supposed to have been shipped but courier has not received it. Two weeks and still waiting. Have requested refund but no response. T... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Please don't waste your time and money, you will not receive anything from this seller. Awful experience, 0 conversation. I made order more than week ago received email from Health Click than my orde... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. Servicio de fitness y nutrición
  3. Tienda de salud y belleza
  4. Tienda de comida sana
  5. Tienda de alimentos orgánicos
  6. Tienda de nutrición deportiva

Escrito por la empresa

Welcome to Health Click, your new favourite online healthy lifestyle store. We stock all of your favourite brands at the best prices so there are no excuses to not be healthy. Shop online today and start your journey to a healthier you. Thank you!


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

551 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,9

Todas las opiniones

(551)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent

Excellent - best! - price for the items I needed and fast delivery.

17 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

HORRENDOUS CUSTOMER SERVICE

The first and LAST time I will place an order with this company! I paid for 2-4 day delivery but the order was not despatched in this timescale. I Emailed 5 days after placing the order, as there is no Phone Number available , received NO REPLY. I emailed again the next day stating I would want a refund if no reply. This time I received an email saying one of the items was out of stock and would I like to wait for the other item? Or receive a refund for the missing item. I mailed straight back asking for them to send out the in stock item and refund the other. NO REPLY. After 2 more emails, I received NO REPLY, I reported the issue through PayPal, NO REPLY again, then 4 days later received a mail saying order had been despatched It then took 5 working days to arrive. Overall it took 3 weeks from placing the order to receiving it. UPDATE:
It has now been a week since Healthclick put a message on Trustpilot to say someone from Customer Service will be in touch and as expected NO CONTACT has been made.

16 de junio de 2022
Opinión espontánea
Logotipo de Health Click

Respuesta de Health Click

Hi there Iain,

Hope you are well and thank for taking the time to leave us a review and we are ever so sorry about the issues that you have faced with us. A member of our team will be in touch to investigate what went wrong for you.

All the best and enjoy your weekend
Jack

Valorada con 1 estrellas sobre 5

Never bothered to send my order

Placed an order on 17th May, got an email to say it was on its way on 23rd May but it has never actually been sent. Courier are still awaiting receipt. Initially got a response from customer service saying it would be sent within 2 days. It wasn't, they replied to a further email and said I would receive a refund. That was a week ago and no refund has appeared. AVOID!! they will take your money and run!

13 de junio de 2022
Opinión espontánea
Logotipo de Health Click

Respuesta de Health Click

Hey there Nicola,

Thank you for your order and taking the time to leave us a review. We are ever so sorry that you are yet to receive your order, a member of our customer services team will be in touch to get this resolved for you.

All the best and enjoy your weekend
Jack

Valorada con 1 estrellas sobre 5

Terrible service from this company

I wish I had read the reviews before ordering. Placed a order on 24th May no confirmation, no confirmation of dispatch nothing. Asked to review my order on 10th June still not received. Two emails no answer complaint no answer terrible company waste of time. Where is the customer service?

13 de junio de 2022
Logotipo de Health Click

Respuesta de Health Click

Hi there David,

Hope you are well and thank you for your order and taking the time to leave us a review. We are ever so sorry about the issues that you have faced, a member of our customer services team will be in touch to get this resolved for you right away.

All the best and enjoy your day
Jack

Valorada con 1 estrellas sobre 5

Awful Customer Service from Healthclick.co.uK

Items were more expensive than Amazon and slow to deliver, when I wanted to support a small company selling organic goods.

One of the items arrived with a broken jaw which I reported to them by email and the next day by chat. So far, absolutely no response and can’t get hold of them by phone as they don’t make a phone number available.

I would suggest avoiding this company. I wish I’d read other peoples reviews first before placing an order.

Update 5 June 2022: Even though healthclick.co.uk asked for more information which I gave them, order number etc, they posted their 'standard' reply to my post almost three weeks ago, and still I have heard NOTHING!

Truly awful customer service. I'm going now to my credit card company to ask for a refund.

13 de junio de 2022
Opinión espontánea
Logotipo de Health Click

Respuesta de Health Click

Hi there Michael,

Hope you are well and thank you for taking the time to leave us a review. We are ever so sorry about the negative experience that you have had with us, a member of our customer services team will be in touch to get this resolved for you.

All the best and apologies for any inconvenience caused
Jack

Valorada con 4 estrellas sobre 5

Good Priced Laundry Liquid

First time I've ordered from Healthclick. Easy order process and good communication. Product was reasonably priced and exactly as described. Delivery was slightly delayed but this maybe the courier at fault.

9 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

Great product. Ma Baker sugared out flap Jack's .Very healthy and delicious. Very fast well packaged delivery . A1 service

9 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Like sending money to a black hole

Order for £65.34 on 30 May 22; received confirmation straight away, they advised me to download the shop app. which I did. Delivery in 2 to 4 days promised. No answers to my messages received in any form -tracking, emails, chat messages. Zilch. I am now in the process of attempting repayment.

Health click is a time waster and very bad for your health and patience. AVOID.

UPDATE. After writing this, I opened a Resolution with PayPal explaining the circumstances. Guess what? Just to prove this company is a black hole, they have not responded.

Second and last update:
After a lot of time and stress wasted on this company, my no-show order arrived yesterday 22/06/22 unexpectedly, although I had cancelled it and asked for my money back.This order was promised within 2-4 days and took 22 DAYS to arrive with no tracking or notification. A wholly cynical company without any customer focus.

8 de junio de 2022
Logotipo de Health Click

Respuesta de Health Click

Good evening,

Hope you are well and thank you for your order and taking the time to leave us a review. We are ever so sorry about the negative experience that you have had with us, a member of our customer services team will be in touch to get this resolved for you right away.

All the best and enjoy the rest of your weekend
Jack

Valorada con 3 estrellas sobre 5

I ordered Balmonds Skin Salvation Cream…

I ordered Balmonds Skin Salvation Cream in April, which did not arrive first. I contacted Health Click twice but they seemed to be very busy or understaffed to answer. My issue did get resolved eventually a few days ago, when Jack replied to my review here on Trustpilot and arranged for the item to be resent. The item came very well packaged and I am really happy with it.

8 de junio de 2022
Opinión espontánea
Logotipo de Health Click

Respuesta de Health Click

Hi there Jana,

Hope you are well and thank you so much for taking the time to leave us a review. A member of our customer services team will be in touch with you to get your issue resolved right away.

All the best and have a nice weekend
Jack

Valorada con 5 estrellas sobre 5

Tahini light

I buy tahini light for my osteoporosis it’s full of protein and calcium with good fats, l add it to my porridge or on toast just like peanut butter. they were delivered quickly and the glass jars were well packaged so no breakages.recommend 👍

8 de junio de 2022
Opinión espontánea

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