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HealthHero Opiniones 

1152
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My appointment was booked in very quickly. The doctor I spoke to was really nice, informative and helpful. My medication was proscribed at the time of the call and I was able to collect it from my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Could get an appointment on the same day and was spoken to within hours. They sympathized with my symptoms (vertigo /labyrinthitis) as they had experienced the same themselves, gave me a prescription... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Médico de familia
  2. Clínica de salud mental

Escrito por la empresa

We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1152)

946 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant service - recommended

I was frustrated at having to wait 3 weeks to see my GP so tried this out. I was able to book a same day appointment via the Vitality app and it worked brilliantly. The doctor was very knowledgeable and kind and the prescription she wrote me arrived the next day. Brilliant service.

3 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Caroline. We are pleased you were able to get a same day appointment through the Vitality app. It is great to hear the doctor was knowledgeable and kind, and that your prescription arrived so quickly.

Valorada con 5 estrellas sobre 5

It was first time calling the gp line…

It was first time calling the gp line and I have to say I was a bit skeptical but I am so glad I did call them. The whole call from booking an appointment to speaking to a gp was great. They are very helpful. I got appointment within hours and gp was very professional, listened and gave me advice. I was able to get a prescription sent to me via email on the day. Overall I will be using the service again in the future.

2 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Asha. It is great to hear you got an appointment within hours, that the GP was professional and gave you clear advice, and that your prescription came through by email the same day. We look forward to helping you again in future.

Valorada con 5 estrellas sobre 5

Excellent service that took away the…

Excellent service that took away the agonising wait of going to my normal GP service. I would highly recommend.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Lisa. We are pleased we could take away the long wait you would normally face with your local GP service, and we really appreciate you recommending us.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. GP caring and professional more than can be said for the GP surgery. The time delay with making an appointment and the actual appointment was very good. First time I have used the service but I will certainly use it again. You have to pay for a private prescription but if you’re desperate, it’s worth it as the code for the pharmacy came through immediately.

2 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Lizzy. We are pleased the GP was caring and professional and that things moved along quickly. It is great to hear the pharmacy code came through so fast, and we look forward to helping you again.

Valorada con 5 estrellas sobre 5

Thank you

The doctor I spoke to was really patient, I didn't feel rushed and he really listened to all my concerns regarding a new medication.
I didn't feel dismissed I felt like he really took the time to give me all the facts and explain everything I didn't understand so I could make my own informed decision. I felt really reassured after the call. Thank you

29 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Rebecca. We are so pleased the doctor took the time to listen to your concerns about the new medication and explained everything clearly so you could make your own informed decision. Feeling reassured and not rushed is exactly what we aim for.

Valorada con 5 estrellas sobre 5

A great additional service from Bluecrest

As a regular Bluecrest user ( last 6 years of annual checks and blood tests) I decided to use consultation facility as there were some amber alerts in my results which worried me. As a result of a 10 minute talk on with a doctor phone I am able to move on to see my GP forearmed with the information that the NHS had not highlighted in the basic blood tests recently. I feel great reassurance for my health as I get older ( now 69) using Bluecrest.

2 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helped by 24/7 Doctor phoneline.

I was quite ill the week before the August Bank holiday weekend. On the Tuesday when I got through to my doctors , their answerphone told me they were only taking emergency calls.
As a Benenden Health member I was able to get a phone consultation through their 24/7 Doctor helpline and a prescription for necessary antibiotics. I am now recovering.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Alison. We are so glad the 24/7 service was there for you as a Benenden Health member when your surgery could only take emergency calls. It is wonderful to hear you got the antibiotics you needed and are now recovering well.

Valorada con 5 estrellas sobre 5

Being able to discuss your issues with…

Being able to discuss your issues with a Doctor and given a quick answer within a couple of hours is such a relief. Normally you're lucky to get an appointment with my own GP within 2 weeks, so having this service is absolutely amazing.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Colin. We are really pleased we could get you a quick answer within a couple of hours when you needed it most.

Valorada con 1 estrellas sobre 5

DONT work for this place

DONT work for this place, they promoted a bully, horrible to people with disabilities or MH issues, not a nice company to work for the turnover is crazy

1 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you for taking the time to share this. We are sorry to hear you had such a negative experience and take concerns like this very seriously, especially anything relating to how colleagues with disabilities or mental health issues are treated. We would welcome the chance to look into this properly, so please do get in touch with our HR team directly be emailing hr@healthhero.com so we can address your concerns.

Valorada con 5 estrellas sobre 5

NHS GP services simply are not as…

NHS GP services simply are not as available or as reliable as they used to be. Health Hero has provided me access to a doctor within hours for video or phone calls to provide high level care and support with prescriptions and referrals. This is an excellent service

8 de septiembre de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Rich. We are glad we could give you access to a doctor within hours by video or phone, along with the prescriptions and referrals you needed.

Valorada con 5 estrellas sobre 5

Excellent customer service

Their customer service is excellent, helpful. The GP was very good, and they gave me a referral with no charge. I'm through MediCash with Health Hero and I got an appointment on the same day aswell as a referral letter with no additional charge. I would recommend definitely.

29 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Antoinette. We are pleased our customer service and GP care met your expectations, and glad your cover meant you could get a same day appointment and referral letter at no extra charge. We really appreciate you recommending us.

Valorada con 5 estrellas sobre 5

I felt the doctor was very helpful

I felt the doctor was very helpful, she listened patiently to me when I explained my symptoms, I was very pleased with this service, and will not hesitate to use it again.

30 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Elaine. We are pleased the doctor listened patiently while you explained your symptoms, and glad you were happy with the service.

Valorada con 5 estrellas sobre 5

Easily arranged GP appointment

I easily arranged a GP appointment at a time that suited me perfectly through my Vitality Health policy. The service was attentive and I received appropriate care. I highly recommend it; it’s much easier than requesting a NHS GP appointment.

30 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Paul. We are glad booking through your Vitality Health policy was easy and fitted your schedule, and that you received attentive, appropriate care.

Valorada con 5 estrellas sobre 5

Simple to use

Simple to book, called when expected and was very helpful! Although they couldn't directly help with that I called for, that more my fault as I had never used the service before and didn't know the limitations. However, the Dr was very polite and professional and took the time to give me advice.

29 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Ian. We are glad booking was simple and that you were called when expected, and pleased the doctor was polite, professional and took the time to give you helpful advice.

Valorada con 5 estrellas sobre 5

My consultation with Dr Dep was…

My consultation with Dr Dep was brilliant and he was most reassuring about my concerns about possible DVT, in the calf of my leg whilst on holiday in Canada. Thus having assured me that it was not DVT and was most lkely tendinitis, which I could manage quite easily by gentle movement and ibuprofen to deaden the pain, I felt able to continue my holiday and fly back home to England without any serious concerns or possible complications regarding my health. Dr Dep was wonderful, very caring, and was a good listener, giving a diagnosis that was most re-assuring and spot on. I have since returned home without any problems and my leg is slowly recovering as he anticipated. I am therefore most grateful for the consultation and diagnosis received.

Yours sincerely

Jonathan Hickling

28 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much for such a heartfelt review, Jonathan. We are delighted Dr Dep was able to put your mind at ease about DVT while you were away in Canada, and that his diagnosis of tendinitis meant you could continue your holiday without worry. It is wonderful to hear he was caring, listened closely and gave you a diagnosis that has proven spot on, and we are pleased your leg is recovering well.

Valorada con 5 estrellas sobre 5

The service was fantastic

The service was fantastic. I was away on holiday and was able to speak to a doctor the same day I felt unwell.

29 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you, Anita. We are so pleased we could help you see a doctor the same day while you were away on holiday.

Valorada con 5 estrellas sobre 5

Excellent service.

I would thoroughly recommend this service.
The booking process was straightforward and getting an appointment was infinitely easier than filling in an econsult.
The GP was absolutely fantastic! Listened to what I said, asked further questions, answered any of my questions and explained things clearly offering helpful advice and further researching test results from my GP, enabling her to prescribe the correct antibiotic for my condition.
She was professional yet approachable and you felt an instant rapport, which made explanations of symptoms less stressful. An amazing GP and overall an excellent service…Well done Health Heroes team.

28 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you for such a wonderful review, Julia. We are pleased booking was straightforward. It is fantastic to hear the GP listened closely, asked the right questions and even looked into your test results to prescribe the correct antibiotic. Feeling that instant rapport clearly made a real difference, and we will be sure to pass on your thanks to the team.

Valorada con 5 estrellas sobre 5

Dr Idowu was absolutely excellent

Dr Idowu was absolutely excellent. He listened very carefully, understood my concerns and made what could have been an uncomfortable conversation feel completely straightforward and easy to discuss.

What impressed me most was that I genuinely felt listened to and taken seriously. He was professional, knowledgeable, patient and very reassuring, and explained everything clearly without rushing me.

I came away from the consultation feeling that I had finally been properly heard and helped. I would happily consult Dr Idowu again and would highly recommend him.

Thank you for an excellent consultation.

27 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much for this lovely review. We are delighted that Dr Idowu made you feel so comfortable and took the time to listen properly to your concerns. Knowing you felt truly heard and reassured throughout the consultation means a great deal, and we will be sure to pass your kind words on to him.

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