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HealthHero Opiniones 

1156
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My appointment was booked in very quickly. The doctor I spoke to was really nice, informative and helpful. My medication was proscribed at the time of the call and I was able to collect it from my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Doctor listened, took time to note down all symptoms and other medical history. Gave advice. Call was on time and access to a GP was quick and efficient - and on a Saturday!

La empresa ha respondido

Información sobre la empresa

  1. Médico de familia
  2. Clínica de salud mental

Escrito por la empresa

We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(1156)

950 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

HealthHero simply stands out to be true hero

HealthHero truly stands out as a hero, available even on weekends when GPs are closed, with qualified professionals.

27 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much for such kind words. We're really glad we could be there for you at the weekend with qualified professionals on hand when you needed us.

Valorada con 5 estrellas sobre 5

It was in my time and I got the right…

It was in my time and I got the right result which was best advice and pain killers as I had crushed my foot

18 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Tanya, we're glad we could help at your appointment time and get you the right advice and treatment for your foot. Hope you're recovering well.

Valorada con 5 estrellas sobre 5

Easy

Easy to book an appointment, which was exactly in time i booked

21 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Jan, glad it was easy to book and that your appointment ran exactly to time.

Valorada con 5 estrellas sobre 5

Booking the appointmnet via the app is…

Booking the appointmnet via the app is very convinient when you work and sometimes we can not leave work to see the GP or unable to get a GP appoiintment on a timely manner. I felt the doctor took the time to ask the necessary questions and the recomemndations they made were as expected. Highly recommend this service.

22 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Soumaya, we're really pleased the app made booking convenient around your work schedule, and that the doctor took the time to ask the right questions and gave you the recommendations you needed. Thank you for the recommendation.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Easy to book, appointment call received as booked, great advice offered. Highly recommended.

29 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Sandra, delighted booking was easy, your appointment call came through as planned, and the advice was helpful. Thank you for the recommendation.

Valorada con 5 estrellas sobre 5

I rang at 10.30pm and the phone was…

I rang at 10.30pm and the phone was answered quickly. A Dr rang me back 30 mins later and answered my health /treatment questions. I couldn’t have asked for anything more, the service was excellent.

29 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Jane, we're so glad your call was answered quickly even late at night, and that the doctor called back promptly with the answers you needed. Delighted the service met your expectations.

Valorada con 5 estrellas sobre 5

Health Hero makes it really easy to speak with a quality doctor

Health Hero makes it really easy to obtain an online doctor's appointment without travelling to a GP surgery. And the quality of their doctors is first rate. A great service.

29 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Andrew, we're really pleased it's so easy to get an online GP appointment without the need to travel, and delighted you rate the quality of our doctors so highly.

Valorada con 5 estrellas sobre 5

After struggling with absolutely…

My name is Andrea and after struggling with absolutely everything that has been thrown at me for the last 3 years, i decided to apply for this service. After the first hour i felt better and would totally recommend this. The counsellor was patient, understanding, and listened well. Thank you for this excellent service

27 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much for sharing this. We're really glad you found the counsellor patient and understanding, and that things felt better after just the first session. Wishing you all the best going forward, and thank you for such a kind recommendation.

Valorada con 5 estrellas sobre 5

Recommend this service

It was so easy to book a same day appointment and the Dr took time to listen to what I was saying and I didn't feel rushed at all. I would use this service again.

14 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Tracey, we're really glad it was so easy to book a same day appointment and that you felt properly listened to without being rushed. Delighted to hear you'd use the service again.

Valorada con 1 estrellas sobre 5

What great reviews but I don’t believe…

What great reviews but I don’t believe them!
I don’t have call screening get regular cold calls from companies trying to sell me stuff but apparently this company couldn’t get through to me - really!
I’m going to cancel my policy to a company that is able to use a phone!

1 de agosto de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you for sharing this, Roseanna, and we're sorry to hear about your experience. We'd like to look into what happened, please could you contact us at patientexperience@healthhero.com with your policy details so we can investigate and put this right.

Valorada con 1 estrellas sobre 5

Not happy with there psychiatrist the…

Not happy with there psychiatrist the rest of the assement went completely smoothly spoke to lovely lady but the psychiatrist was very low rated and all she did was work me up and make my health worse to the point I punched a whole in the wall even with solid nhs information given would not accept my offer and expect a full refund not just a 250 pounds or I will speak to ur head office and u will be sacked 36 years old not a child

30 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you for your feedback Alex. We're genuinely sorry to hear you've had a difficult experience. We're not able to discuss any individual's care in a public forum, protecting patient confidentiality has to come first. We take every concern seriously and will be reviewing this matter and communicating with you directly.

In the meantime, you can continue to contact the team on patientexperience@healthhero.com if you require any further information.

Valorada con 5 estrellas sobre 5

The compassion and help that I received…

The compassion and help that I received was so reassuring and I can see a clear path forward thanks to the sound advice given to me.

29 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Lavinia, we're so glad the compassion and support you received felt reassuring and that you now have a clear path forward. Wishing you all the best going ahead.

Valorada con 5 estrellas sobre 5

Peace of mind

Was away and needed help with quick referal - all of which was sorted within a few hours.
Easy booking and listened to.
Thank you

24 de junio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much, we're really glad we could help sort your referral quickly while you were away. Delighted the booking was easy and that you felt listened to throughout.

Valorada con 5 estrellas sobre 5

The doctor's advice was extremely…

The doctor's advice was extremely helpful in helping me deal with the problem, and I was listened to carefully and every question was answered with professionalism and a good attitude towards me.

15 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Veronika, we're so pleased the doctor's advice was helpful and that you felt listened to throughout. It's great to hear every question was answered professionally.

Valorada con 5 estrellas sobre 5

Friendly and efficient

Friendly and efficient. The whole process from the intial call, GP telephone appointment booking , the consultation and follow up email from the GP was excellent.

15 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you Andy, we're delighted the whole journey with our Virtual GP service, from booking through to the follow up email, was friendly and efficient.

Valorada con 5 estrellas sobre 5

Benenden saved my holiday!

I would totally recommend the Benenden 24 Hour GP service. When I couldn’t get an appointment with my GP for four days and the symptoms I was experiencing or worsening, I had a phone call within 20 minutes.
The course Centre staff were thoughtful and personable and listened in a compassionate way.
The appointment was very quick with 20 minutes.
The consultant was professional knowledgeable and both listen to My input and responded to it in a way that was more than appropriate. They also thoroughly discussed in detail and explained diagnosis and treatment Options.
I went away with a prescription that made a significant difference and on both occasions that I’ve recently used this, it meant that I was able to continue with my life in ways that would not have happened if I’ve waited for my local GP.
So, thank you Benenden for saving my trip to see Metallica with my best mate and my recent walking holiday with my wife!
Not to mention caring and compassionate conversations with all involved.
Thank you

15 de julio de 2026
Opinión espontánea
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Respuesta de HealthHero

Thank you so much Neil, what a lovely review. We're so glad the GP service could step in quickly when you needed it, and that the team's care and clear explanations made such a difference. Delighted you didn't miss the Metallica trip or your walking holiday!

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