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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have never had poor service from Hearing For Wales and they have always been flexible when they could not carry out a proper ear cleaning due to myself not remembering to put enough olive oil in bot... Ver más

Valorada con 5 estrellas sobre 5

I initially got hearing aids from Hearing Wales approximately 8 years ago. These worked v. well until recently when I damaged one of them. Rather than suggest I get new aids, attempts were made to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was so impressed by the excellent customer care I received at my consultation last week . I had a lovely welcome from reception and the consultation was so detailed. He took every care to ensure I... Ver más

Valorada con 5 estrellas sobre 5

Been with Hearing Wales for 2 yrs now and hearing impaired for 15 yrs plus. Been with three other companies but none compared with the excellent service. HW has always accommodated needs even at short... Ver más

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Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Escrito por la empresa

HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.


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4,9

Excelente

TrustScore: 5 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(240)

61 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Why I chose Hearing Wales

What made my experience great? Simple Fiona and Laura. I'm just amazed that someone dared to only give HW four stars.
I am not given to hyperbole but they really are the top

23 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you Gerry, your kind words mean a lot to us. I'll be sure to pass this along to Fiona and Laura, who really are a great team!

Valorada con 5 estrellas sobre 5

Great experience Really pleased with the service and the…

Really pleased with the service and the advice from Fiona Very professional service and friendly experience My appointment wasn’t rushed and I was given the best advice to choose my options Laura was also very helpful and friendly and I wouldn’t hesitate to recommend them

17 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you very much, we are so pleased you were happy with your appointment. Please don't hesitate to contact the Mumbles team if you need any further assistance.

Valorada con 5 estrellas sobre 5

Reliable and reassuring

Amy and Adele at Hearing Wales give an exceptionally professional, friendly and supportive service.
I have complete trust in them in the care and management of my ongoing ear wax and hearing issues.

16 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for your kind feedback Sue - we’re so pleased to hear you feel supported by Amy and Adele—it means a lot to us that you place your trust in our care!

Valorada con 5 estrellas sobre 5

A very professional job with friendly service.

I was made quite comfortable and relaxed by both Nichola & Sophia in the Pantbach Road office. They were friendly and efficient, and Sophia very skillfully did a good job of cleaning out my ear which has made such a difference to my hearing.

23 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for your lovely feedback Phillip. We’re so glad Nichola and Sophia helped you feel relaxed and comfortable, and that you’re pleased with the results! Come back and see us anytime.

Valorada con 5 estrellas sobre 5

Excellent!

I have had such excellent service from Amy and Adele in the Newcastle Emlyn branch. I felt reassured by Amy’s knowledge, expertise and considerate service. I also really appreciated the 30 day trial which gave me the confidence to make the purchase knowing I’d been able to try all options first. This is what makes the difference between Hearing Wales and the ‘big boys’.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you so much for your kind feedback Alison! We’re delighted to hear that Amy and Adele provided such expert and considerate care. It means a lot to us that you trust our service and recognise the difference we aim to provide as an independent hearing care provider. Please contact the team anytime if you need help, and enjoy your new aids!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, I received a very friendly welcome and the staff were all really professional. I would highly recommend using them.

18 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for your kind feedback—we’re so pleased you had a great experience and appreciate your recommendation.

Valorada con 5 estrellas sobre 5

I found the service at the Mumbles…

I found the service at the Mumbles branch excellent. They were very kind, helpful and very knowledgeable. They answered all my questions fully and I have had no problems with the hearing aids at all. Very happy.

16 de abril de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for kindly sharing your thoughts about our service - we really appreciate your lovely comments!

Valorada con 5 estrellas sobre 5

Fiona and Laura at Hearing wales in…

Fiona and Laura at Hearing wales in mumbles are amazing. They always go that extra mile to make sure they help in any way they can. Fiona is exceptional at her job and she has so much patience. Can’t say how much I appreciate all their help. Thanks. Chris lewis

12 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

What a wonderful review - thank you very much for sharing your thoughts on our service!

Valorada con 5 estrellas sobre 5

Excellent experience from the friendly…

Excellent experience from the friendly banter of Adele to the knowledge and experience of the audiologist Amy. I am someone who prefers supporting local services than using larger outlets that do not supply the same level of service.

Martin, using the Newcastle Emlyn service

9 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you very much for taking the time to leave us this lovely review - it is much appreciated!

Valorada con 5 estrellas sobre 5

Been with Hearing Wales for 2 yrs now…

Been with Hearing Wales for 2 yrs now and hearing impaired for 15 yrs plus. Been with three other companies but none compared with the excellent service. HW has always accommodated needs even at short notice. Its a longer drive but well worth it and the complimentary parking is extremely convenient in a place like the mumbles which is a very busy town.

12 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

It is so lovely to hear that you have enjoyed our service after using other companies. We all try very hard to go the extra mile and really make a difference, and reviews like yours make it worthwhile! Thank you.

Valorada con 5 estrellas sobre 5

One of my hearing aids broke but the…

One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to repair it on the spot. Great service, lovely people well recommended.

12 de junio de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you very much for sharing your thoughts. I am so glad we could get your hearing sorted quickly!

Valorada con 5 estrellas sobre 5

Excellent

Excellent, friendly service. Thank you 😁

27 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for sharing your thoughts.

Valorada con 5 estrellas sobre 5

Excellent level of service and quality customer care

I received an excellent level and quality of service from the very beginning. I took advantage of a weeks trial during an open day event and was so impressed with the hearing device, I purchased my own. Each visit has been personal, I highly recommend the audiology Center at Narbeth West Wales. I would like to acknowledge Elka and Claire for their welcoming and exceptional level of customer care. Thank you.

28 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you so much for your wonderful review and recommendation.

We are delighted to hear that you were impressed with both the hearing aid trial and the service you received throughout your journey with us. Providing personalised care and ensuring our patients feel supported every step of the way is extremely important to us.

Elka and Claire will be thrilled to receive your kind feedback, and we will be sure to pass on your thanks. It's great to know that their welcoming approach and dedication helped make your experience such a positive one.

Thank you for choosing Hearing Wales in Narberth. We look forward to continuing to support your hearing health in the future.

The Hearing Wales Team

Valorada con 5 estrellas sobre 5

EAR WAX REMOVAL>

Made appointment for removal of wax which was causing hearing loss , excellent service really pleasant and efficient service and fully recommend Newcastle Emlyn office ,will definately use again if needed.

22 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that you found our ear wax removal service pleasant, efficient, and effective. Providing excellent care and helping our patients improve their hearing as quickly and comfortably as possible is always our goal.

Thank you for your recommendation of our Newcastle Emlyn clinic. We truly appreciate your kind words and are pleased we could help.

We look forward to welcoming you back should you need our services again in the future.

The Hearing Wales Team

Valorada con 5 estrellas sobre 5

Nothing went wrong I ment to put 5…

Nothing went wrong I ment to put 5 stars they are a great service I have nothing but praise

19 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for updating your review and for your kind words.

We’re delighted to hear that you were happy with the service you received. Your praise means a great deal to our team, and we truly appreciate you taking the time to clarify your rating.

Thank you for choosing Hearing Wales. We look forward to continuing to support your hearing care needs in the future.

The Hearing Wales Team

Valorada con 5 estrellas sobre 5

Really lovely service

Really lovely ladies, I was seen so quickly and treated with much care. Thank you.

15 de mayo de 2026
Opinión espontánea
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Respuesta de Hearing Wales

Thank you for your lovely review.

We’re so pleased to hear that you were seen quickly and felt well cared for during your visit. Providing a warm, friendly, and professional service is something we take great pride in, so it's wonderful to know your experience reflected that.

Thank you for your kind words. We’ll be sure to share your feedback with the team.

The Hearing Wales Team

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