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Consulta las opiniones de los clientes
Absolutely excellent customer service from Heater Shop. I contacted them this morning about a radiator I had bought from them in 2023 which had failed, and within minutes Tracey had replied and pro... Ver más
This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Ver más
Bought a kit to heat the outgoing water pipe to stop it from freezing, I've not seen the kits before so this saved me the hassle of buying separate components & maybe forgetting something. The webs... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Información de contacto
Edison House, Edison Close, IP3 9GU, IPSWICH, Reino Unido
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,6
Excelente
562 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 mes
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Very straightforward purchase
Very straightforward purchase
Great web site
Seamless transaction
12 de agosto de 2026
Opinión espontánea
Recommended
My request for price matching was handled very quickly. My order was also shipped quickly for next day delivery and arrived in perfect condition. A company that I would happily recommend to others and will use again myself.
29 de julio de 2026
Opinión espontánea
Repeat customer.
Repeat customer.
Straightforward website, excellent, good value products with quick delivery.
Well dfone.
13 de julio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thanks for the top rating! We’re glad you had a great service.
No goods, no communication. Very poor.
Ordered on the 29th for stock which was claimed to be arriving on the 30th.
4 days later it has supposedly been despatched. 2 working days with the courier still expecting the parcel.
There’s been zero communication other than an order confirmation. I’m starting to feel this is a fraudulent website regardless of the positive reviews on here.
Far from pleased.
6 de julio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you for your feedback, and please accept our sincere apologies for the delay and the inconvenience this has caused.
Unfortunately, our shipment was held in customs for several days due to circumstances beyond our control. This had a significant impact on our distribution and dispatch schedule.
Once the stock was released, we then experienced further delays with DX Express. We dispatched more than 400 air conditioning units, which created capacity issues at our local DX depot in Ipswich. As a result, the depot was unable to move all of the units to the national sorting hub as quickly as planned.
The good news is that all units have now been scanned into the DX network and should have been delivered yesterday or today.
We fully appreciate how frustrating this delay has been and are very sorry for the inconvenience. Thank you for your patience and understanding while we worked to resolve these issues.
Respuesta de Heater Shop
Thanks for the glowing rating!
Website was easy telephone just to…
Website was easy telephone just to reconfirm certain things spoke to someone very knowledgeable sorted very quickly very professional
26 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
We’re so pleased to know that you had a great experience. Positive reviews like yours help others feel confident in choosing us too — Thank you for spreading the word!
An easy shopping experience
Easy to locate the item I needed, no hassle going through the checkout and payment options. When buying my original chosen item, the relevant filter that I knew I needed was a suggested item on the same page, made my shopping experience significantly easier. Pricing was very competitive too.
24 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Your review just made our day! We’re so glad to know you’re satisfied, and we truly appreciate your support.
Website easy to follow
Website easy to follow
Support Lady Sophie very helpful
A good experience Heater shop I recomend
24 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
We value your feedback and are thrilled you’re pleased. Thanks for the review!
Aircon unit supply.
Very helpfull and able to supply us with the right product for our needs. Delivery latest friday this week.
23 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
Haven't received product yet but so far…
Haven't received product yet but so far very happy with the service.
12 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you for the 5 star rating.
Heater Purchase
William was extremely helpful regarding a small issue that I had. The heater shop are a very good company for me to use for purchasing the products I require.1st class service.
10 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Good service from sales team
Good service from sales team when I checked about delivery to my address
4 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
spoke to very nice young man in the…
spoke to very nice young man in the sales dept. about an under sink water heater. He was most helpful. The price is good for me so I recommend this company
3 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - It's much appreciated!
As usual Heater Shop came up with what…
As usual Heater Shop came up with what I wanted at a competitive price when I searched the internet. I don’t do much plumbing, but I find Heater Shop nearly always has what I want at the best price.
3 de junio de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you for your wonderful comments – It really motivates our team!
SIMPLE SERVICE
19 de mayo de 2026
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for taking the time to leave us a 5-star review.
Easy to use website
10 de mayo de 2026
Opinión espontánea
Respuesta de Heater Shop
So glad you had a smooth and pleasant experience. Thanks for choosing us!
Poor customer service
Easy to order prompt delivery, then it goes down hill . I had a problem with instant hot water tap boiler . It was only 13 months old and had a 2 year warranty. They wouldn’t repair or replace it and said I didn’t have a receipt for the filter changes . I sent a photo of the filters with a date of change on but they refused to accept it . So I wouldn’t purchase another product from this company
6 de mayo de 2026
Opinión espontánea
Respuesta de Heater Shop
We’re grateful for your review – It helps us know we’re on the right track.
the adviser was very knowledgable and…
the adviser was very knowledgable and answered all of my questions with hesitation. Thank you very much
5 de mayo de 2026
Opinión espontánea
Respuesta de Heater Shop
On behalf of all of us at Heater Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
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